Principal Engineer, Unified Communications at Blackbaud

| Austin
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About Blackbaud:


At Blackbaud, we’re here to help good take over. We lead uniquely at the intersection point of technology and social good, providing cloud software, services, expertise, and data intelligence that empowers and connects people to drive impact for social good. We serve the entire social good community, which includes nonprofits, higher education institutions, K-12 schools, healthcare organizations, faith communities, arts and cultural organizations, foundations, companies, and the individual change agents who support them. With millions of users in 100+ countries, our vision is to power an Ecosystem of Good® that builds a better world.  Our customers are passionate about making the world a better place, and we’re inspired by the opportunity to help them raise resources, deliver programs, manage operations, and understand their outcomes.  



This person will work with internal business functions to identify business and technical requirements for Unified Communications, Telepresence and collaboration technologies. Develop Unified Communication strategies and architectures, implement and support Unified Communications solutions for internal clients based on industry best practices. The person will continue to develop UC designs based on best of breed technologies while developing and maintaining relationships with internal clients and teams to understand the corresponding business challenges. 

This person will maintain operational effectiveness of the environment and will be looked at to perform network readiness and current state telephony assessments, provide knowledge transfer and detailed design/operational documentation to supporting teams, provide training, mentorship role to peers, team members engaged in day to day monitoring, and provide quality assurance documentation review and peer review on projects. 


We are looking for someone who is visionary and passionate about new technologies and pushes to leverage them to ultimately better serve Blackbaud employees. 


Key Activities: 


  • Provide excellent portfolio management of the Collaboration and UC technology stack and provide necessary status, resource, and project roadmap and priority discussions with various levels of the business. 

  • Gather complex customer requirements and make recommendations for adjustments to these when necessary. 

  • Gain project buy-in of all stakeholders through strong communication to enable business change and realization of benefits. 

  • Be able to extract needed information from business stakeholders to provide innovative, cost effective solutions that power the organization and accelerate our ability to provide effective collaboration and support to our internal and external customers.    


Technical Knowledge 

  • Maintain documentation on current and future technology trends and roadmaps around collaboration technologies in order to provide solutions that will address both short and long term business needs and strategy. 

  • Maintain and cultivate industry contacts and trends to shape technology decisions including on premise, cloud and hosted services. Keep abreast of competitors to sense shifts in technology trends and possible outside opportunities. 

  • Provide implementation guidance to third party resources and be the hands-on resource for internal efforts as needed. 

  • Stay current with necessary certifications and job skills relevant to Unified Communications technologies. 


Operational Excellence 

  • Interact with operations team to create playbooks and transition day to day front line support of the UC and Collaboration environments. 

  • Provide monitoring and troubleshooting guidance, knowledge transfer, and documentation to enable round the clock coverage of our Collaboration and UC systems. 

  • Maintain BC / DR program for collaboration tools, perform posture analysis and testing, and report on findings and recommendations for adjustments to reduce risk. 

  • Compile uptime and cost metrics to drive stability and cost improvements 

  • Maintain asset inventories and run age reports on a periodic basis to ensure stability. 


Education & Experience 

  • Bachelor’s degree in computer science, information sciences, or related field or equivalent experience 

  • Minimum of four (4) years of related IP Unified Communications/Network administration and support experience, preferably Cisco Unified Communications Manager and Contact Center Enterprise. 

  • Minimum of three (3) years of related experience in network environments, including network engineering, security, design, planning, and implementation of LANs and WANs 

  • Experience in hosted UC (UCaaS) and cloud collaboration technologies such as Telepresence, Webex, and  Microsoft Office 365/Teams is preferred. 

  • Active Cisco Voice, Video, and Route Switch certifications or equivalent experience is preferred. 

Why you'll want to come work here:



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Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.



To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • GroovyLanguages
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • ExpressFrameworks
    • FlexFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • ApacheFrameworks
    • KafkaFrameworks
    • Event HubsFrameworks
    • ElasticSearchFrameworks
    • AnsibleFrameworks
    • MyBatis/JPAFrameworks
    • CassandraDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • AxureDesign
    • BalsamiqDesign
    • InVisionDesign
    • Aha!Management
    • JIRAManagement
    • Microsoft ProjectManagement
    • SalesforceCRM


Located in the Domain area, just steps from the Metro station and access to all that Austin has to offer!

An Insider's view of Blackbaud

What are some social events your company does?

We try to do at least one event per month that caters to all interest areas, whether that’s our Pinewood Derby, our May the 4th Be With You Movie Marathon or Progressive Potlucks, where employees tour the office to pick up different parts of the meal. We also championed having a float in the Austin Pride Parade this year for the first time ever.

Stefanie Greene

HR Manager

What kinds of technical challenges do you and your team face?

The biggest technical challenge has been around consolidating data across all of our various legacy applications. This has been as much about changing the culture and tearing down historical silos as it has been about the tech. We have made huge strides in changing the organization’s culture and moving it forward.

Steve Merritt

Senior Distinguished Engineer

How does the company support your career growth?

We have a very employee-focused environment. Our managers and team leads will often discuss career development strategies with us and offer opportunities to connect with people who can give us firsthand information about a role or experience. To help us be as successful as possible, they suit our strengths and the company's needs.

Kristin Nelson

Team Lead, Sales

How do your team's ideas influence the company's direction?

We have changed our fundamental offering from a software solution to a series of capabilities and analytics that have an immediate and measurable impact on customer outcomes. This allows our sales team to be highly consultative with clients, introduce them to a broader community and have confidence that the outcomes we promise will be delivered.

Brandon Phipps

VP of Sales and Market Development

What are some things you learned at the company?

It’s amazing how Blackbaud listens to each individual customer to cater to their needs and help them reach their goal. I have also always admired Blackbaud’s devotion to giving back to the social good and local communities. From employer-sponsored volunteer days to community grants, Blackbaud allows its employees to give back to our clients!

Andrei Rogers

Cybersecurity Engineer

What are Blackbaud Perks + Benefits

Blackbaud Benefits Overview

At Blackbaud, we know how important it is to have good, affordable health and group benefits
and a retirement program that helps you save for your future. That’s why we offer competitive benefits that
can provide protection, peace of mind, and savings. Whether it’s health care, income protection, retirement savings, or other benefits, we’ve got you covered!

Volunteer in local community
Helping good take over is fundamental to Blackbaud. It can be as simple and personal as contributing to low waste in the office or leading a food/toy drive or championing a volunteer activity.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
The B-Healthy Incentive rewards our employees for participating in important wellness activities.
Retirement & Stock Options Benefits
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
We recognize the need to balance work and life priorities. Starting off, we offer 4 weeks of paid time off, with up to 6 weeks for tenured employees.
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Blackbaud recognizes that an educated workforce is a strong workforce. We offer ​a $3000 per year tuition reimbursement to assist with the costs incurred from continuing education.
Diversity Program
We are committed to creating a diverse and inclusive workplace (Recognized by Forbes in 2019) through cultural awareness and competency training programs, as well as Affinity group representation.
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Volunteer for vacation time earning an additional 3 days per year PTO.
Endless volunteer & community involvement opportunities.
Matching gifts for donations.
9 paid holidays
Inclusive work environment as recognized by as Top Company for Women Technologists.

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