We are:
Wix's Customer Care technical support group in the U.S. We have teams in 5 locations (Miami, FL, Denver, CO, Austin, TX, Cedar Rapids, IA, and San Francisco, CA), and are part of a larger global group.
We do Tier 3 support, analyzing customer-facing bugs, mitigating them, and pushing towards their resolution. We care about improving our user's experience and success!
You are:
A tech-oriented manager with 3+ years of experience leading managers of technical customer-facing high-performing teams. You have experience with web technologies such as JS/HTML/CSS and HTTP and you want to learn more. You're familiar with R&D processes and lifecycle, and your excellent communication skills and emotional intelligence have helped you build and maintain positive relationships with colleagues. You can provide constructive feedback and respond to it just as well. You're methodical and detail-oriented, and have experience leading a team in that spirit. You're motivated by cultivating exceptional results, and inspire your teams with this same passion.
You have experience in hiring, coaching and growing individual contributors and managers and you thrive in a dynamic environment without losing focus of the big picture. You believe in data and you're passionate about technology's ability to improve people's lives.
Experience working on a global team is a plus.
As a Regional Technical Support Manager you will:

• Mentor, advise and lead your Team Leads in their journey to grow their teams and help analyze, report and mitigate technical issues
• Unite teams and inspire them to create one-of-a-kind experiences for Wix users
• Set high-performance goals at the team and individual level, and coach to achieve goals with candor and transparency
• Interview candidates and make important hiring decisions to shape our department
• Lead by example, handling customer interactions with creative problem solving
• Create and maintain relationships with the global team, development managers, product managers and others within Wix
• Influence the way we support our users and improve it to make sure our users' experience is the best possible
• Participate in global and cross company projects to improve our products and optimize our users' experience
• Prioritize tasks and projects

We offer competitive pay, equity, full coverage of health, dental, vision benefits with no employee contribution or deductibles and 401K plans with 4% matching. You'll find a relaxed and friendly atmosphere, fantastic coworkers (and bosses) and a lot of opportunities for growth in this fast-paced, high-profile technological startup environment.
We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome and anyone has the right to succeed.