About Shogun

Shogun is a rapidly growing, fintech startup backed by 8VC, Founders Fund, and other prominent venture capital firms in Silicon Valley. Our first product, Hearth (gethearth.com), is a SaaS platform that helps home improvement contractors close more sales by offering competitive financing options to their clients.

About the Role

Do you live and breathe building scalable processes from the ground up? Have you built systems to support dozens of reps in a high-volume, transactional sale? Do you want to help a rapidly growing fintech startup scale to millions of dollars in revenue? If so, Shogun is looking for you!

As the Salesforce Administrator, you will own the design, implementation and support of key software and tools. You’ll balance strategic planning, software development and getting your hands dirty. You’ll use industry-leading tools to implement scalable process to support our growing sales and service teams. You will recommend initiatives to improve sales effectiveness and ensure your business partners have the information they need to manage performance.

Responsibilities

• Maximize the utility and effectiveness of our Salesforce.com instance across the organization

• Maintain Force.com applications, workflow/validation rules, notifications, campaigns, approval processes, and other business process automation needs

• Support the Salesforce.com Sales Cloud & Service Cloud and Zendesk Suite platforms for development, training and production

• Support computer-telephony integration (CTI) with the Truly Voice Platform and other ecosystem tools including Mozenda, Calendly and Hoopla

• Development and implementation of process/procedures for data quality and control

• User administration including account creation and deletion and access control

• End-user training on Salesforce.com and other platforms including support for onboarding

• Assist in other revenue operations duties including lead management, performance reporting and analytics

• Assist engineering and product with integration of Salesforce.com to Shogun Mantle platform
   

Requirements

• Salesforce Certified Administrator (SFA 201) or equivalent

• Salesforce Certified Advanced Administrator (SFA 211) preferred

• 2+ years experience with CRM administration - preferably Salesforce Service Cloud

• 2+ years experience with internal support and business operations, preferably in a sales operations or IT help desk role

• Expert knowledge of the Salesforce.com platform, ecosystem and best practices

• Knowledge of Visualforce, Salesforce1 platform, SoQL and Force.com web services

• Knowledge of project management & collaboration tools e.g. Slack and Asana

• Bachelor’s degree or equivalent work experience

• Excellent written and verbal communication skills

• Ability to work well with team members of differing levels and technical proficiency both cross functionally and within the Revenue Operations department.

• Ability to prioritize multiple competing needs based on their impact to the overall business
   

Bonus Points

• Additional Salesforce.com Certifications: Application Architect, Platform App Builder, Platform Developer I, Sales Cloud Consultant, Service Cloud Consultant

• Knowledge of and experience in multiple Salesforce integrations and sales environments

• Proven track record of leading complex, multi-stakeholder projects to success

• Experience in an inside telesales or customer service environment

• Experience with SaaS-based and subscription sales/revenue models

• Experience with startups in high-growth mode

• Experience with enterprise-software evaluation and platform migrations, esp to/from Salesforce.com bundles (Marketing/Sales/Service Cloud) and Classic/Lightning migration

Location

The role will report to the Head of Revenue Operations, and will be based in our Austin office.

Benefits

• Mission-driven, values-based culture.

• Competitive pay.

• Generous PTO, plus paid company holidays.

• Medical, dental, and vision options.

• 401(k) package.

• Upbeat, casual and fun office environment and culture.

• Company sponsored events and happy hours.

• Pup-friendly office.

• Break room with endless snacks, coffee & drinks to keep you energized!

More About Shogun

Shogun embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we consider for employment qualified applicants with arrest and conviction records.