Job Description:
Pluralsight is the technology workforce development company that helps teams build better products by knowing more and working better together. Using our Skills and Flow products, teams can develop critical skills, improve processes and gain insights through data.
We build this exciting product ecosystem by working with smart people and uniting behind a passion for what tech can create. We're a group of good-natured, nimble go-getters dedicated to helping people and businesses build better with technology. That means when we see opportunities to create, we go for it. We don't let the unknown stop us from solving challenges and winning together. And most importantly, we treat each other like adults. If you can see possibilities where others see problems, have candid conversations to ensure all voices are heard and thrive in a collaborative environment, you'll do some of the best work of your career here.
We are seeking a Salesforce Application Analyst to become our Pluralsight Content business domain specialist, dedicated to maximizing the efficiency and value of Salesforce.com and related internal systems that run our business. As an Application Analyst, you'll serve as a trusted advisor and advocate to our Content business leaders, and a partner to the support and delivery team crafting the solutions. Your passion to create amazing experiences will continuously delight and empower our business to meet its objectives.
Who you're committed to being:

• A skilled techno-functional advisor that strives to deeply understand business processes and objectives and communicate them to the delivery team.
• A first responder. When our internal customers need help, you're first at the scene to assess their needs, offer your support and route to our platform operations or delivery teams as needed.
• An Administrator at heart. You're committed to being a Salesforce specialist, following upcoming releases, taking trailheads and staying active in the community to maximize the benefits Salesforce brings to our users.
• A voice for the business. You're inquisitive and vocal, advocating business initiatives and supporting the delivery teams in understanding the reason, benefit and vision to co-create valuable future-fit solutions.
• An effective communicator and influencer. You're clear, concise and compassionate in your communications. People trust and follow you.
• A self-starter. You like to understand the expected outcome, get the context, and then work entrepreneurially to get it done.

What you'll own:

• Lead key meetings with our business partners including scoping sessions, Sprint Reviews, system demos, User Acceptance Testing, and end user training.
• Drive projects from discovery through delivery. Capture functional and non-functional requirements, collaborating with the delivery teams to define Epics and User stories to support the business in meeting their objectives.
• Partner with the application Product Owners to refine and prioritize the product backlog and support backlog with consideration of departmental and company-wide objectives.
• Develop a deep understanding of various business unit's processes and goals, documenting these processes in our technical library.
• Seek opportunities for improvement, redefining unofficial, disorganized processes into feature enhancements in Salesforce and other systems, and promoting to the business.
• Monitor support queues and communication channels to provide Tier I support and triage issues to the appropriate teams for resolution.

Experience you'll need:

• Requires a 5+ years of progressive experience as an Application Analyst, Administrator or Product Manager working with Salesforce Sales Cloud, Service Cloud or CPQ; or proven rapid progression and demonstrated ability.
• Certifications: Salesforce Administrator desirable.
• Proven track record of analytical and problem-solving skills in a fast-paced Agile environment.
• Experience working on a Scrum Team.
• Experience working on internationally dispersed, remote teams.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.
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