Salesforce Business Systems Analyst, Commercial IT

| Austin
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Invitae is dedicated to bringing comprehensive genetic information into mainstream medicine to improve healthcare for billions of people. Our team is driven to make a difference for the patients we serve. We are leading the transformation of the genetics industry, by making genetic testing affordable and accessible for everyone to guide health decisions across all stages of life.

Invitae is seeking a Business Systems Analyst (BSA) for our Commercial IT team, This role will be focused on aligning company growth to systems efforts, while also improving the overall health of the Salesforce ecosystem. The Business Systems Analyst will report to the Product Owner for Commercial IT, and will be responsible for defining a variety of Epics across Marketing, Sales and Service business processes. The BSA will primarily engage with the Commercial business team and will collaborate with the  Engineering and Product teams to plan for new product introductions.

What you’ll do:

  • Collaborate with the Product Owner and TPMs on requirements, business value scoring and success metrics. 
  • Drive the requirements gathering process that accurately reflects business needs, including: risk analysis, as is and to be process documentation, agnostic of a specific technical solution. 
  • Review technical solutions for compliance to business processes and objectives. Coordinates end to end UAT cycle. 
  • Develop organizational change management framework; communication, training, and post implementation support in conjunction with the Platform team.
  • Create User Stories and Acceptance Criteria, ensuring stories clearly communicate customer/Stakeholder needs to the development team; work with the Commercial business team to clarify stories as necessary.

What you bring:

Required:

  • Strong Salesforce knowledge including Sales, Service and Marketing clouds.
  • Working knowledge of Agile frameworks and portfolio kanban

Preferred:

  • Working knowledge of JIRA and the Atlassian platform
  • Experience in large Salesforce ecosystems, including order management integrations with Oracle Cloud and custom order platforms
  • Experience in the healthcare industry
  • Agile certifications, preferably SAFe (Scaled Agile)

Invitae offers a competitive total rewards package, which includes healthcare coverage, 401k, and a broad range of other benefits, outlined below:

Health, dental, vision, short- and long-term disability, and basic life insurance coverage

Paid time off, holiday pay, parental leave, and other health and wellness supports


At Invitae, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.


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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages

Location

Situated in Austin's Central Business District, one block West of the Texas State Capitol.

What are Invitae Perks + Benefits

Invitae Benefits Overview

At Invitae, our employees are the key to our continued success. Our culture is one of our most important strengths. A set of commitments we make to each other and to our customers to build a world-class organization in service of our mission. That is why Invitae proudly offers comprehensive perks and benefits program with choice and flexibility in mind.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
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