Security Operations Support Manager

| Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

About the Department

The Cloudflare Customer Support Team solves complicated problems and answers technical questions via phone, email, chat and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development.

Description

The Security Operations Support Lead supervises the technical activity of the Security Operations Support team. They will manage the escalation process and review incident and threat reports; develop and execute internal and external communication plans. They will measure team performance metrics and communicate the value of Security Operations to business leaders. They will recommend how to optimize security monitoring tools and techniques.

The Security Operations Support Team provides premium-level support for Cloudflare’s security products and features. Our largest and most technically sophisticated customers will contact Support for assistance and intelligence in dealing with threats or attacks on their infrastructure at OSI Layers 3, 4, and 7. This will span the range of Cloudflare security products from Magic Transit Infrastructure Protection, DDoS mitigation and Network Firewall, to using the Web Application firewall (WAF), Spectrum, Bot Management and Rate Limiting to help customers.

Security Operations Support Lead will help Engineers analyse threats, make detailed and informed suggestions for mitigation and may need to implement mitigation strategies directly on behalf of the customer. They will also provide attack reporting beyond Cloudflare’s self-service reports.

Responsibilities
  • Monitor and react to alerts to identify attacks
  • Work with Engineering and Operations teams to mitigate attacks, suggest steps to mitigate, and apply the appropriate mitigation, when applicable
  • Work with Engineering and Product teams to improve the products and tools
  • Communicate with customers via chat, email, and phone 
  • Review the latest alerts to determine relevancy and urgency. Create new tracking tickets for alerts that signal an incident and require review or escalation. 
  • Manage and configure security monitoring tools.
  • Compare traffic signatures and attributes including IP addresses, cookie variations, HTTP headers, and JavaScript footprints to determine what is good traffic and what is malicious.
  • DDoS mitigation for OSI layers 3,4, & 7: filter malicious traffic using Cloudflare tools like Magic Transit, Network Firewall, WAF, IP reputation lists, packet inspection, blacklisting, whitelisting, and/or rate limiting.
Key skill sets
  • Strong leadership skills and experience in a Security environment
  • Modern internet protocols like UDP, TCP, etc.
  • Advanced understanding of iptables 
  • Knowledge of Cloudflare Security Products & Features
  • Technical Support experience
  • Great communication skills with high-value VIP customers under attack
  • Computer Networking fundamentals 
  • Command line / Bash shell
  • Sysadmin skills (Linux/Mac/Windows) & Programming skills (Python, Ruby, PHP, C, C#, Java, Perl, etc.)
  • Security skills and certifications: CISSP, GCIA GCIH, GCFA, GCFE, etc.
  • Data analysis
  • PCAP analysis
  • Calm under pressure

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • rustLanguages
    • ReactLibraries
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • SalesforceCRM

Location

600 Congress Ave S, Austin, TX 78704

What are Cloudflare Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga.
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Child Care Benefits
Acme Co. provides Backup child care assistance.
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Sabbatical
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Annually.
Game Room
Our game room includes Ping Pong, Pool Table, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
More Jobs at Cloudflare79 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
HR
Internships
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
HR
new
Austin
Marketing
new
Austin
Developer
new
Austin
Finance
new
Austin
Project Mgmt
new
Austin
Data + Analytics
new
Austin
Project Mgmt
new
Austin
Sales
new
Austin
Finance
new
Austin
Sales
new
Austin
Developer
new
Austin
Finance
new
Austin
Project Mgmt
new
Austin
Developer
new
Austin
Content
new
Austin
Internships
new
Austin
Operations
new
Austin
Marketing
new
Austin
Data + Analytics
new
Austin
Operations
new
Austin
Finance
new
Austin
Developer
new
Austin
Developer
new
Austin
Developer
new
Austin
Developer
new
Austin
Developer
new
Austin
Developer
new
Austin
Sales
new
Austin
Developer
new
Austin
Developer
new
Austin
Product
new
Austin
Marketing
new
Austin
Project Mgmt
new
Austin
Data + Analytics
new
Austin
Sales
new
Austin
Developer
new
Austin
Developer
new
Austin
Operations
new
Austin
Operations
new
Austin
Internships
new
Austin
Sales
new
Austin
Developer
new
Austin
Finance
new
Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Cloudflare's full profileSee more Cloudflare jobs