Arrive Logistics
Arrive Logistics is defining a new standard for service in freight. Learn more at!
Austin, TX

Senior Director of Business Solutions at Arrive Logistics

| Austin
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The Senior Director of Business Solutions is an integral partner across the organization working cross-functionally with Product, Learning & Development, DSG, TSG, Marketing, Finance and other stakeholders across both RevGen and non-Rev Gen teams to make our vision of using software to “empower the ambitious” at Arrive Logistics a reality. This position ion, prioritizes, and communicates across the organization to create and launch pilots, ensure seamless product rollouts and drive adoption of Arrive technology to internal and external users while tracking success criteria and business benefits. Establish best practices, develop the team, and maximize the impact of our technology initiatives.

Essential Functions:

  • Direct operations of the department and inspire, motivate and lead the team to success. Hire, promote and performance manage employees as needed. Manage budget process. Plan and direct short and long term initiatives and roadmap team projects.
  • Prioritize product, TSG and DSG work with business stakeholders and technology leadership. Vet and communicate any business needs that warrant re-prioritization of technology focus or resources.
  • Be a master communicator across all departments. Live by the motto “no surprises” ensuring department leadership has full visibility of upcoming technology or updates impacting their teams day-to-day and understand how to maximize it.
  • Lead business benefits discussions across Finance, department and technology leadership.
  • Present and facilitate quarterly business benefits, delivery and adoption meetings amongst stakeholders across the business, technology leadership and executive leadership team. Report on success, roadblocks and opportunities for improvement. Course correct appropriately to optimize delivery and adoption results. 
  • Work as an ambassador with the technology group, marketing, and all other teams to ensure successful technology launches and project creation and completion. Assist with defining the project scope, measurements for success, and deliverables for the product team. Drive continuous improvements and focus to the level and quality of service provided to shippers, carriers and employees. Leverage Supply Chain and Product skills to maximize product development’s impact on the business. Understand and evolve processes impacted by new technology to drive adoption and increase Salesforce productivity with department leadership.
  • Collaborate with the technology group on product roadmap build and understand/communicate changes to the initial roadmap through department leadership and stakeholders.
  • Develop relationships with key stakeholders and SMEs to support growth initiatives and drive alignment on shared vision and objectives.
  • Learn and live key department objectives, across the business, to ensure technology, vision and reporting prioritization is communicated, understood and aligned across impacted departments and teams. Be a resource for questions on functionality and feedback. Become a subject matter expert on key technology platforms.
  • Utilize tech driven initiatives to contribute to drive an engaging, innovative, effective, efficient and productive work culture.
  • Contribute to and manage other tasks and projects as needed or assigned. 

Education and Experience:

  • 7+ years related work experience
  • 5+ years of experience working in Logistics or a related field
  • 3+ years of experience working in or alongside technology and/or reporting leadership with a product or product management focus
  • 3+ years of experience managing a team of direct reports 
  • Supply chain experience required
  • Previous sales experience preferred
  • Certification in Scrum, Agile Product Management, CIS or related professional Product Certification preferred
  • Expert knowledge of advanced product and project management methodologies. Sufficient technical knowledge in order to gain the respect of and work alongside engineers
  • Strong customer advocate, strategic, detail-oriented and highly creative with an aptitude for solving unstructured problems
  • Ability to self-motivate and drive projects independently and through others
  • Demonstrated success managing complex cross-functional projects or problems
  • Excellent written and verbal communication skills with the ability to work well with different roles, personality types and seniority levels/ executive team exposure.
  • Ability to pull, review, and analyze data and use insights to direct change and maximize success
  • A sense of urgency, hands-on approach, and a bias for action
  • Unquestioned personal integrity and work ethic
  • The ability to multi-task in a fast-paced environment, juggling multiple deliverables simultaneously, meet strict deadlines, and work under pressure

Travel Requirements:

  • Must be able to travel up to 25% of the time 

Supervisory Responsibility:

  • This position supervises a team of direct reports.

Why Arrive?

  • Take advantage of excellent benefits, including health, dental, vision, and life coverage.
  • Invest in your future with our matching 401K program.
  • Enjoy the flexibility of a hybrid work-from-home schedule based on position and tenure. 
  • Build relationships and find your home at Arrive through our Employee Resource Groups.
  • Get recognized through our employee rewards program.
  • Leave the suit and tie at home; our dress code is casual.
  • Eat for free on Fridays…lunch is on Arrive! Snack and lunch options are also available daily.
  • Work in the booming city of Austin, TX - we are in a convenient location close to the airport and downtown.
  • Park your car for free on site!
  • Sweat it out using local gym discounts or with the team at our onsite gym.
  • Maximize your wellness with free counseling sessions through our Employee Assistance Program
  • Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew.
  • Get paid to work with your friends through our Referral Program!
  • Get relocation assistance! If you are not local to the area, we offer relocation packages and have a Relocation Specialist who can help you along the way.

Covid Response and Flex Policy:
Arrive Leadership continually evaluates the Covid-19 pandemic and makes informed decisions based on applicable regulation, CDC recommendation, best practice, and local impacts of the pandemic. Arrive has implemented a comprehensive and proactive Covid response plan designed for the safety of our employees. This plan includes in-office safety protocol for all employees and a flexible work schedule based on position and tenure. 

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Where we are

Our headquarters is located at the MetCenter, a business park in Central Austin that is minutes from downtown Austin and the airport.

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • GraphQLLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • RedisDatabases

What are Arrive Logistics Perks + Benefits

Arrive Logistics Benefits Overview

At Arrive, your ambitious goals will be appreciated in an environment that provides the training, mentoring, and tools to succeed. You will be empowered to create your career and experience the success that comes with solving problems, building relationships, and boldly growing business. Oh, and you'll have some fun too.

Volunteer in local community
Arrive supports community outreach opportunities throughout the year. Most recently, we supported a canned food drive for the Central Texas Food Bank!
Partners with Nonprofits
Arrive supports nonprofit opportunities throughout the year. Most recently, we participated in an Angel Tree to provide holiday cheer children & adults with disabilities through Easterseals.
Friends outside of work
Eat lunch together
Intracompany committees
Arrive currently has a party planning committee that takes ownership of our semi-annual company-wide events. We are always looking for leaders to start committees of their own!
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Arrive's leadership is comprised of individuals with diverse backgrounds, experiences, and ideas. Our Chief People Officer is focused on the constant creation and improvement of our D&I initiatives.
Unconscious bias training
Diversity Employee Resource Groups
We recently created a diversity and inclusion committee led by 10 diverse members with various roles and responsibilities at Arrive. They meet once a month.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
We are looking forward to Wellness Month in January! Over the course of the month, we will have fitness professionals on-site to educate our employees on how to set themselves up for a healthy 2020!
Retirement & Stock Options Benefits
You will be eligible to make 401K contributions the quarter following 60 days of employment with Arrive.
401(K) Matching
Arrive begins matching 50% of your 401K contributions up to $4,000 at the beginning of the quarter following one year of employment.
Performance Bonus
Arrive awards annual performance-based bonuses for certain roles. Additionally, Arrive uses an internal rewards & recognition tool where earned points can be redeemed for gift cards, cash and perks!
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Open House events, Holiday Parties, and other Arrive sponsored events are all family-friendly!
Vacation & Time Off Benefits
Generous PTO
Our Technology department enjoys an Unlimited Vacation Policy, as do our People Managers and employees with 5+ years of tenure. Our PTO policy allows for 7-15 days of accrued time off and 5 sick days.
Paid Holidays
Paid Sick Days
Arrive employees receive 5 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Company Outings
Departments across Arrive Logistics offer various opportunities for outings throughout the year.
Free Daily Meals
Employees get free lunches every Friday from different vendors around Austin!
Stocked Kitchen
We provide a variety of soft drinks, sports drinks & sparkling water at no cost. If you are looking for a caffeine fix, we have an on-site cafe where you can order specialty espresso & coffee drinks.
Some Meals Provided
Employees get free lunch every Friday!
Happy Hours
We offer free on-site parking at our Austin Headquarters.
Recreational Clubs
Relocation Assistance
For candidates re-locating from out-of-state, we offer $1,000 relocation reimbursement. For candidates re-locating from in-state, we offer $500 relocation reimbursement.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Arrive Logistics offers a variety of professional development opportunities like online courses, networking events, and conference attendance.
Diversity Program
Lunch and learns
Departments at Arrive Logistics hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of Arrive Logistics

What’s the vibe like in the office?

The vibe is a mix of relaxed and high intensity... Relaxed in a sense that its very easy to talk to anyone in the company (including leadership) and everyone is approachable. High intensity in the way that everyone is striving for the same goals and the work is exciting, challenging, and high impact.


Associate Product Manager

How do you collaborate with other teams in the company?

We take a very hands on approach to collaboration. Arrive is made up of very knowledgeable people that are passionate about the company and what we do. Our best collaboration happens when we all get in a room to brainstorm, share ideas, and challenge each other until we come up with the best solution.


Principle Product Manager

What makes someone successful on your team?

The easy answer is to deliver a valuable yet efficient Product to the business and it's stakeholders. However, within our team dynamic, I believe someone's success is seen when they correctly assess the business' problem(s), deliberate on a possible solution(s) to address that problem, and execute the plan to fix it.


Product Coach

How do you empower your team to be more creative?

Hire talented people and then take a step back and let them do what they do best. I encourage my employees to aim high and embrace the company vision. Failure happens, but I'm there to remind them that falling short is the price of aiming high - This is almost always a price worth paying. My job is to provide mentorship and celebrate innovation!


VP of Software Engineering

How has your career grown since starting at the company?

Since starting at the company a year and a half ago, I moved from a mid-level role to a managerial role. Arrive recognizes your achievements and also takes into consideration your career aspirations. Managers work with you to help you develop the skill-set needed to take you to the next level in your career and challenge you to reach your goals.


Product Manager

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