Senior Network Engineer

| Austin

About the Role:

Blackbaud is seeking a Network Engineer to work among a passionate team responsible for fast and effective operations support and for engineering innovative infrastructure and application solutions with increasing reliability, scalability, supportability and security. You will play an instrumental role in our journey to a public cloud model while also sustaining a high level of quality in our current co-located data centers, responsible for both cloud-based and physical infrastructure and application solutions. You’ll relentlessly pursue opportunities to advance our operational effectiveness and increase customer satisfaction.

To be successful in this role, you will need to actively engage in navigating the intersection of engineering and operations. You will dive into the details to understand a complex system of environments and applications, with a drive to identify opportunities to streamline and automate wherever possible. You are someone that keeps up with industry trends and effectively adapts to rapidly evolving technologies. You thrive in a culture that leverages data and metrics to make informed decisions and guide change.

What you'll be doing:

  • Responsible for the overall health and stability of the networks supporting our applications, systems and environments.
  • Own your responsibilities with a customer-first mindset, aligned on business priorities, with a focus on operational effectiveness metrics (SLA/OLAs)
  • Collaborate with engineering, operations and other key stakeholders to engineer reliable, scalable, secure and cost-effective solutions for our customers
  • Standardize and automate change, validation, and deployment processes to increase efficiency and reduce risk, complexity, waste and cost.
  • Proactively monitor capacity and performance management measures to ensure quality and support business growth.
  • Create accurate network diagrams and documentation for design and planning network communication systems.
  • Drive incident response with relentless focus on restoration of service, followed by tenacious pursuit of root cause and permanent resolution.
  • Experience collaborating with third-party support and service vendors to ensure to expand our workforce capacity as needed..
  • Available on a 24x7x365 basis when needed for production impacting incidents or key customer events.

What we'll want you to have:

  • Bachelor’s degree in Computer Science, Engineering or Information Technology or equivalent related work experience required.
  • Cisco Certified Network Professional (CCNP) required.
  • A minimum of 7 years of experience designing, implementing and supporting network infrastructure in complex environments.
  • An in-depth understanding of routing protocols (BGP/OSPF/EIGRP) and routed protocols.
  • Experience administering firewalls and other security devices in production environments
  • Practical experience in the implementation of cloud technologies and an understanding of SAAS, PAAS, and IAAS models required (Microsoft Azure preferred)
  • Practical experience with ITIL or ISO27001 required; lean and agile methodologies preferred
  • Excellent written and verbal communication; able to communicate complex technical information to all stakeholders
  • Innovative and adaptable in problem-solving

#HelpGoodTakeOver

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • GroovyLanguages
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • ExpressFrameworks
    • FlexFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • ApacheFrameworks
    • KafkaFrameworks
    • Event HubsFrameworks
    • ElasticSearchFrameworks
    • AnsibleFrameworks
    • MyBatis/JPAFrameworks
    • CassandraDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • AxureDesign
    • BalsamiqDesign
    • InVisionDesign
    • Aha!Management
    • JIRAManagement
    • Microsoft ProjectManagement
    • SalesforceCRM

Location

Located in the Domain area, just steps from the Metro station and access to all that Austin has to offer!

An Insider's view of Blackbaud

What are some social events your company does?

We try to do at least one event per month that caters to all interest areas, whether that’s our Pinewood Derby, our May the 4th Be With You Movie Marathon or Progressive Potlucks, where employees tour the office to pick up different parts of the meal. We also championed having a float in the Austin Pride Parade this year for the first time ever.

Stefanie Greene

HR Manager

What kinds of technical challenges do you and your team face?

The biggest technical challenge has been around consolidating data across all of our various legacy applications. This has been as much about changing the culture and tearing down historical silos as it has been about the tech. We have made huge strides in changing the organization’s culture and moving it forward.

Steve Merritt

Senior Distinguished Engineer

How does the company support your career growth?

We have a very employee-focused environment. Our managers and team leads will often discuss career development strategies with us and offer opportunities to connect with people who can give us firsthand information about a role or experience. To help us be as successful as possible, they suit our strengths and the company's needs.

Kristin Nelson

Team Lead, Sales

How do your team's ideas influence the company's direction?

We have changed our fundamental offering from a software solution to a series of capabilities and analytics that have an immediate and measurable impact on customer outcomes. This allows our sales team to be highly consultative with clients, introduce them to a broader community and have confidence that the outcomes we promise will be delivered.

Brandon Phipps

VP of Sales and Market Development

What are some things you learned at the company?

It’s amazing how Blackbaud listens to each individual customer to cater to their needs and help them reach their goal. I have also always admired Blackbaud’s devotion to giving back to the social good and local communities. From employer-sponsored volunteer days to community grants, Blackbaud allows its employees to give back to our clients!

Andrei Rogers

Cybersecurity Engineer

What are Blackbaud Perks + Benefits

Blackbaud Benefits Overview

At Blackbaud, we know how important it is to have good, affordable health and group benefits
and a retirement program that helps you save for your future. That’s why we offer competitive benefits that
can provide protection, peace of mind, and savings. Whether it’s health care, income protection, retirement savings, or other benefits, we’ve got you covered!

Culture
Volunteer in local community
Helping good take over is fundamental to Blackbaud. It can be as simple and personal as contributing to low waste in the office or leading a food/toy drive or championing a volunteer activity.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
The B-Healthy Incentive rewards our employees for participating in important wellness activities.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
We recognize the need to balance work and life priorities. Starting off, we offer 4 weeks of paid time off, with up to 6 weeks for tenured employees.
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Blackbaud recognizes that an educated workforce is a strong workforce. We offer ​a $3000 per year tuition reimbursement to assist with the costs incurred from continuing education.
Diversity Program
We are committed to creating a diverse and inclusive workplace (Recognized by Forbes in 2019) through cultural awareness and competency training programs, as well as Affinity group representation.
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Volunteer for vacation time earning an additional 3 days per year PTO.
Endless volunteer & community involvement opportunities.
Matching gifts for donations.
9 paid holidays
Inclusive work environment as recognized by Anitab.org as Top Company for Women Technologists.

More Jobs at Blackbaud53 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
Internships
Marketing
Operations
Product
Project Mgmt
Sales
Project Mgmt
new
Austin
Project Mgmt
new
Austin
Operations
new
Austin
Marketing
new
Austin
Design + UX
new
Austin
Developer
new
Austin
Developer
new
Austin
Data + Analytics
new
Austin
Developer
new
Austin
Operations
new
Austin
Operations
new
Austin
Operations
new
Austin
Operations
new
Austin
Design + UX
new
Austin
Data + Analytics
new
Austin
Marketing
new
Austin
Developer
new
Austin
Developer
new
Austin
Operations
new
Austin
Operations
new
Austin
Internships
new
Austin
Sales
new
Austin