Khoros Strategic Services is looking for passionate and innovative thinkers ready to bring the power of human connection into every interaction.

We are looking for a talented Senior Operations Manager to join our growing team. The Senior Operations Manager will be responsible for building out a first-of-its-kind operations team within the Khoros Strategic Services organization. 

We’re looking for an individual who thrives on crafting data-driven strategies and processes while also organizing people and resources to drive operational success. The ideal candidate has experience evaluating and understanding the dynamics and success drivers of a services-based or agency-like operation. 

This role will be a trusted partner and advisor of senior leadership and work alongside them to develop strategic processes and programs that positively impact our business. If you have a track record of helping operationalize global teams through analysis, strategy and communications, then this is the role for you.

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Responsibilities

• Serve as the leader of the Operations team for Khoros Strategic Services, partnering with senior leadership, customer teams, and key business partners to drive efficiency and decision making
• Accelerate rhythm of the business and establish operational excellence across Khoros Strategic Services programs
• Manage process to consolidate and report on budgets, team utilization, and 250+ person resource management across global teams and cross-functional partners
• Drive team collaboration and communication to ensure achievement of shared outcomes and objectives
• Conduct ongoing business analysis and coordinate change management activities
• Maintain data accuracy to ensure successful completion and delivery of reports and dashboards
• Develop systems that allow for clear tracking of resources including both internal staff allocations and needs as well as all external expenses
• Lead financial and operational planning for fiscal year -- includes tracking against monthly and quarterly milestones
• Unify reporting across Salesforce and Domo
• Initiate, own and develop partner relationships to support customer projects
• Oversee the development of scopes tied to new business and renewal opportunities 
• Manage relationships with FP&A, revenue operations and recruiting.

Qualifications

• 8+ years of experience as an analytics, program management or operations lead, analyst or equivalent
• Experience working in, or closely with, a large scale services and/or marketing team
• Excellent interpersonal skills and a collaborative relationship building style
• Detail-oriented with analytical problem solving skills - ability to reach insightful, actionable answers without overanalysis
• Quick and high-quality presentation creation using Excel, PowerPoint, and Google equivalent products
• Keen sense for prioritization
• Strong written, verbal and graphic (slides) communication skills
• Experience with tools and frameworks to structure team thinking, collaboration and reporting
• Proficient with DOMO, Salesforce, GSuite, and Microsoft Excel