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Solutions Architect

| Austin

About Us:

LogicMonitor is the leading SaaS based performance monitoring platform for enterprise IT.

We love going to work and think you should too. We hold our company culture near and dear – it represents an intermix between passion for rock star work output and passion for an active, healthy life centered around family and friends. LogicMonitor represents community, collaboration and camaraderie.

Located in the 500 West 2nd Street tower, our brand-new Austin office is best-in-class! Be inspired with panoramic downtown & Lady Bird Lake views, where snacks are plentiful and team outings are common. Our offices are sprinkled around the globe, too, with our headquarters in Santa Barbara, California and offices in London, Singapore, and Chengdu, China. 


What You'll Do:

The Solutions Architect is responsible for the discovery and scoping of LogicMonitor Professional Services engagements for US-based customers. The Solutions Architect partners with Account Executives, Sales Engineers and Customer Success Managers to architect, design, and document implementations and technical deliverables for LogicMonitor customers, working closely with Professional Services Solutions Engineers and Project Managers to hand off custom-scoped solutions and projects for delivery. The Solutions Architect is responsible for exploring, evaluating and developing new technologies, tools and procedures that enhance the Professional Services portfolio of capabilities. The Solutions Architect will also provide technical leadership to Services Partners ensuring successful service delivery to LogicMonitor customers.


Here's a closer look at the duties in this key role:

  • Interact regularly with prospects and customers through discovery calls and scope identification alongside Account Executives and Customer Success Managers.

  • Empathize with and understand customer requirements in the pre-sales and post-sales process, driving product adoption through technical expertise, clear communication, projection of confidence and management of expectations.

  • Develop technical approaches and solutions to solve abstract business problems for LogicMonitor customers.
  • Leverage deep technical background and LogicMonitor product knowledge to provide feasibility, guidance and recommendations for approaching solutions to technical problems.
  • Translate verbal customer requirements and specifications into detailed technical deliverables, documented in a Statement of Work (SOW).
  • Provide level of effort estimates (hours budget) for scoped items to be delivered by Solutions Engineers.
  • Regularly maintain and provide input into PS project management methodologies, internal procedures, SOW templates and SKUs.

  • Use scripting background to develop forward-looking proof-of-concepts and prototype solutions, integrations, automations, etc. leveraging LogicMonitor.

  • Own, maintain or provide input into all PS workflows and tools serving the various PS functions.
  • Routinely build and maintain internally-developed PS solutions for enhancing team efficiency or adding value across LogicMonitor customers.
  • Serve as Subject Matter Expert (SME) for LogicMonitor to peers and customers.
  • Provide technical assistance and guidance to PS Services Partners.
 
What You'll Need:
  • 2+ years experience in IT operations: systems administration, network engineering, DevOps, etc.
  • Subject matter expertise in one or more IT operations domain(s): Windows/Linux server, networking, security, storage, virtualization or cloud (AWS / Azure / GCP).
  • Familiarity with HTTP, JSON, RegEx, REST APIs.
  • Scripting/programming experience in or more language(s): Python, PowerShell, or Java/Groovy.
  • Willingness to travel (10-20%).
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • AnsibleFrameworks
    • PuppetFrameworks
    • TerraformFrameworks
    • Maria DBDatabases
    • MySQLDatabases
    • ElasticSearchDatabases
    • TimeSeries DatabaseDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • GainSightEmail
    • MarketoLead Gen

Location

Located in the heart of downtown, our brand-new Austin office is best-in-class! Be inspired with panoramic downtown & Lady Bird Lake views.

An Insider's view of LogicMonitor

What’s the vibe like in the office?

Every morning is exciting because you're working with motivated, extremely intelligent and hardworking people. When everyone works in unison, it feels as though we're all a part of an extended family, thriving in each other's company and in turn, fostering LogicMonitor's success every day with our strive.

Farjad Syed

Solutions Engineer

What does your typical day look like?

Logicmonitor is an exciting opportunity for me.  The product is solid with an outstanding support system.  Very excited to be working with some very talented individuals throughout Logicmonitor.  Cool part is that with all this I'm still learning new things every day.

Eddie Gillis

Sales Engineer

How does the company support your career growth?

LogicMonitor encourages all team members to share ideas no matter your title. This has given me the opportunity to be involved in the development of strategic processes that improve both the customer experience and the company's bottom line. New projects and the all-star teams around me make everyday a learning experience contributing to my growth.

Sarah Robinson

Customer Success, Team Lead

What is your vision for the company?

LogicMonitor has emerged as an absolute leader in its space for the mid-market. Leading the company's efforts in the enterprise space, my vision for the company is to continue to excel in serving our largest and most strategic customers while scaling out our capability to provide the type of customer experience those customers expect.

Steve Kahn

Director of Enterprise Sales

What makes someone successful on your team?

The Business Development program at LogicMonitor is rooted in career and professional development. There is a world-class sales bootcamp where our sales reps learn the best practices in solution selling. It's not uncommon for our entry-level sales reps to experience rapid promotions on their journey to become top-performing Account Executives.

Talia McCurtain

Manager, Business Development

What are LogicMonitor Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
We have unlimited PTO. As much as we love our work, we know it's important to get away too. We value output, not desk time so you can just take the time you need off.
Generous PTO
In addition to the perks above we have: One-week "Unplug" Bonus. We’re so serious about you being recharged that we go above and beyond your regular paid vacations.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Amazing Healthcare Coverage. Professional Development Reimbursement. Fully Stocked Kitchens. Free Gym & Yoga. Healthy Mind Encouragement. Awesome Team, Awesome Culture

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