Sr. Director, Salesforce (Remote) at CrowdStrike

| Austin
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About the Role

CrowdStrike is seeking an experienced, Sr. Director of Salesforce to lead and drive performance and strategy for CrowdStrike’s global Salesforce ecosystem.

Reporting to the CIO, the Sr. Director IT will manage a dedicated CRM team overseeing Salesforce and related applications, being the primary point of contact on the IT team. This role will be responsible for platform strategy, leading and driving project initiatives and overseeing ongoing operations of 24/7 mission critical services.

Open to candidates in Irvine or Sunnyvale, will consider remote as well – US only

Job Summary 

  • You will oversee all elements of the SFDC ecosystem. This includes scoping of requests, translating business requirements, staffing for project and operational services

  • You will be the primary contact for cross functional initiatives, partnering with revenue driving teams and supporting global business units to drive collaboration to ensure alignment to strategic goals

  • You will lead your team of SFDC experts to ensure rock solid services, and meet internal customer SLA’s and provide stability for the hyper-growth business. 

  • You will work across the organization to ensure the SFDC ecosystem is well designed and scales to the needs of the mission critical services we provide.

  • You will lead by example and will get your hands dirty leading day to day activities, resource planning, evaluating and deploying new solutions, technologies and products for all SFDC related systems.

  • As needed, you will lead troubleshooting of process workflows, applications, integrations and architectural challenges using the expertise of your team.

  • You must possess excellent customer facing skills that enable you to represent IT Applications’ SFDC environment and drive discussions with senior personnel regarding project management, resource planning, audit controls, and risk management.

  • You should also have a demonstrated ability to think strategically about business, product, and technical within CrowdStrike’s IT organization. 


  • Lead, develop and oversee the SFDC CRM organization.

  • Designing implementing and operating SFDC in the enterprise to facilitate global growth.

  • Tighten the business alignment with executive team members, BU stakeholders and IT, as a Single point of contact. 

  • Partner with revenue driving teams, customer success and operational organizations to architect and design the SFDC ecosystem and other CRM related services. 

  • Build a high performing IT team, that operates with a culture of business and customer centricity. 

  • Identify new ways the SFDC system and team can support the overall business objectives, drive enhancements and increase effectiveness across the organization

  • Maintain a functional and strategic knowledge of current and emerging technology and product trends to anticipate new initiatives and set direction for the departmental roadmap.

What You'll Need

  • 15+ years’ experience managing SDFC tech stack in complex environments, working with high demand, fast-paced IT organizations. 

  • 10+ years of managing globally dispersed teams of 15 or more. 

  • 7+ years of managing large, global CRM projects involving a diverse tech stack.

  • 7+ years of operating teams leveraging Agile/Scrum methodologies at scale (SAFe, LeSS, etc).

  • Have a high level of aptitude in information/data security, secure development, and standards

  • Strong breadth and depth across IT technologies in order to make and recommend solutions and products that solve existing problems as well as proactively anticipate and preempt future problems.

  • Ability to prioritize and discern the important from the urgent and react accordingly.

  • Maintain a cool head and calm disposition in high stress, high visibility outage or performance incidents while leading the triage team to problem resolution.

  • Experience, desire and drive to mentor team members and inspire professional growth and cohesion through leadership by example.

  • Knowledge of ITIL processes and demonstrated practice in this area. 

  • Exceptional customer focus and bias for action. 

  • High level of comfort communicating effectively across internal and external organizations. 

  • Excellent oral and written communication skills. 

  • U.S. Citizenship required

Deep experience in the following areas: 

  • CRM/SFDC Application Management 

  • Application security best practices, configuration/coding standards and contols

  • Security policy building, audit controls and compliance

  • Change Management and Quality control

  • Software defined networking

  • Experience in guiding management, deployment and configuration of SaaS services





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Technology we use

  • Sales & Marketing
    • SalesforceCRM


Fantastic downtown location walking distance to awesome restaurants and happy hour spots.

An Insider's view of CrowdStrike

What's something quirky about your company?

Our mascot is a falcon so the SDR team puts falcon in front of activities - for example when we do team stretches when everyone needs to get up from their chair and take a break we call it Falcon Stretch


SDR Manager

What does your typical day look like?

A corporate account executive is essentially a relationship manager between any organization that we're working with and CrowdStrike. We're strategic and we really dig into the current security environment of a company. Finding out what their pain points are, finding out what their goals are and then we consultatively position a solution for their


Corporate Account Executive

How does the company support your career growth?

I started off as an intern and then joined CrowdStrike as an SDR. I was quickly promoted to an SDR team lead and now I'm looking at my next possibilities. I have friends that work in other companies and their trajectory in their first entry level job can take 2-3 years. At CrowdStrike, if you prove yourself, you're fast tracked to the next role.


SDR Team Lead

How do you empower your team to be more creative?

My leadership style is to be supportive and a little bit experimental. We don't try to cookie cut our reps. We want everyone to find out what they are good at and then coach to those strengths, cover the weaknesses and help everyone find their own way to be successful.


Director Corporate Sales, East

How do you make yourself accessible to the rest of the team?

There is real cohesion and teamwork here. We're all in this open setting sharing what is working for us in real time. So I would say it's very much a team and we have a tribal knowledge atmosphere. We all help each other succeed.


Corporate Account Executive

What are CrowdStrike Perks + Benefits

CrowdStrike Benefits Overview

We offer flex schedules, a comprehensive benefits package, health and wellness programs, fully stocked company pantry, company and team events, and commuter benefits. We also offer our people the chance to work on passion projects and innovation during our annual “Think Week” as well as peer recognition and reward programs like Team Bravo award for cross-functional collaboration and Hero award for those who embody our core values and live our culture.

Volunteer in local community
CrowdStrike supports employees in charitable efforts and community service for charities and causes important to the local team.
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
Competitive 401(k) plan.
401(K) Matching
Company Equity
RSU's are available as part of employee compensation.
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
CrowdStrike provides 12 weeks of parental leave for the primary caregiver and 8 weeks leave for the secondary care giver.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
We sponsor company-wide bring your child to work days as well as company events where family is encouraged to attend.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
We offer pre-tax commuter benefits.
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
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