Sr. F5 Network Engineer

| Austin
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The Senior F5 Network Engineer is responsible for supporting the Q2 cloud, colocation and managed services networking operations. The successful candidate will need to demonstrate senior level expertise in the area of network routing, switching, firewall, and load balancing technologies as they apply to a service provider network. Must also have the ability to work closely with customer and translate complex technical issues into common language. This candidate must also have the ability to train and mentor other team members and act as a high-level escalation point for projects and trouble issues.

 

Responsibilities

  • Provide high level technical expertise to support the Q2 Network Operations team in all activities.
  • Provide technical assistance, training and mentoring to junior level engineers/technicians
  • Provides quality internal and external customer service surrounding the Company values
  • Plan, install, and provide daily operational support for managed customer networking environments (switching/routing infrastructure, firewalls, load balancers, IPS/IDS, AWS cloud, etc.)
  • Suggests future products as well as offer enhancements for existing products
  • As a member of the network operations team participate in an on-call support rotation to ensure 24x7x365 coverage for critical core and customer infrastructure
  • Responsible for writing and reviewing change request as a part of the Q2 change management process
  • Provides operational support of the Q2 core network infrastructure as well as offer recommendations for improving overall network performance
  • Other duties as assigned

 

Essential Functions

  • Customer service focused and portrays energy, professionalism and welcoming characteristics
  • Strong ability to work in a highly sensitive and confidential environment
  • Ability to meet deadlines and handle sensitive and pressured situations
  • Ability to identify issues and help develop strategy and tactical plans for various department initiatives
  • Ability to use good judgment and decision-making skills
  • Adequate professional experience and knowledge to perform job responsibilities
  • Excellent verbal, written, and interpersonal skills
  • Ability to prioritize and organize effectively
  • Ability to work both independently and with others
  • A sense of humor

Qualifications/Requirements

  • 8 -10 years of hands on network/security experience working in IT operations.
  • Experience using ticketing system for incident, problem and change management.
  • 8+ years of support and design of F5 load balancer implementations
  • Expert level understanding of core networking technologies including:
  • BGP and EIGRP
  • Cisco routing and switching infrastructure (IOS / IOS-XE / NXOS/ ACI)
  • Cisco firewall infrastructure (ASA, FXOS, FTD) 
  • 8+ years of production support and design of the above technologies.
  • 8+ years of experience with network security technologies and best practices.
  • Expert level network troubleshooting skills utilizing packet capture/analysis packages such as Wireshark, etc.
  • Expertise in AWS/AZURE or other cloud providing technology.

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Technology we use

  • Engineering
  • Product
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • TeradataDatabases
    • ConfluenceManagement
    • TrelloManagement
    • WrikeManagement

Location

Our HQ is in North Austin, near Lakeline Mall area with easy access to multiple highways and the Toll road.

An Insider's view of Q2

What are some social events your company does?

We host a variety of fun events appealing to our community of interest groups, ranging from an annual Dodgeball tournament benefiting JDRF Austin, to celebrating Diwali, to quarterly culture events following our townhalls that include something for everyone!

Kelley

Sr. Community & Culture Champion

How has your career grown since starting at the company?

I started on Helpdesk, after 2 years got training and certification as Salesforce Administrator, now working in that role at Q2.

Andy

Salesforce Admin.

How would you describe the company’s work-life balance?

I had no idea when I decided to come to Q2 how much fun working here would be. While we work hard to drive big results, we also find opportunities to have a great time. This is the first work environment where I truly feel that I have found a supportive work family.

Taylor

HR Business Partner

What are Q2 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees Free on-site garage parking.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications
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