Job Description:
About Pluralsight
Founded in 2004 and trusted by Fortune 500 companies, Pluralsight is the technology skills platform organizations and individuals in 150+ countries count on to innovate faster and create progress for the world.
Working at Pluralsight
At Pluralsight, we believe everyone should have the opportunity to create progress through technology. That everyone should have access to the skills of tomorrow. That technology can make the world a better place. Through the work we do every day, we empower the people who power our world.
And we don't let fear, egos or drama distract us from our mission. We're adults, and we treat each other that way. We have the autonomy to do our jobs, transparency to eliminate office politics and trust in each other to do the right thing. We thrive in an environment with creativity around every corner, challenges that keep us on our toes, and peers who inspire us to be the best we can be. We bring different viewpoints, backgrounds and experiences, and united by our mission to democratize technology skills, we are one.
Who you are:

• Enjoys developing and implementing systems and working with users, technology partners, and business leaders.
• Leads and partner on cross-functional projects with moderate guidance with a focus on impact and results.
• Enjoys technical configurations of systems and thrives in creating efficient end to end processes for cross-functional teams.
• An amazing communicator and effective influencer. People trust and follow your recommendations.
• Exceptional analytical and conceptual thinking ability with the ability to communicate complex problems to cross-functional leaders.
• Ability to create and build well-written technical requirements and documents.
• Understand and communicate complex ideas in a simple message.

This role is a hybrid of both a systems analyst with administrative responsibilities and an operations analyst who enhances and improves processes and workflows.
50% System Design, Administration & Implementing Systems

• Gather requirements from senior (SVP to directors) business leaders and understand gaps and opportunities in Pluralsight's system architecture and implement systems or workflows that enhance our internal processes.
• Own and develop robust and integrated systems in various revenue systems including SFDC, KnowledgeOwl, Gainsight, Zendesk, FinancialForce, Qualtrics, and other applications.
• Drive change management across the Revenue, Skills and Flow organizations through detailed planning, creating documentation, and strategy development and execution.
• Scope, validate, and create a recommendation for new operational tools and systems.
• Partnering with BizTech on provisioning of new employees, including granting new permissions of applications.

50% Operational Responsibility

• Strategize and executive initiatives with the guidance of senior (SVP to directors) business leaders to enhance team execution and effectiveness.
• Visualize and map out timelines for key projects to ensure cross-functional agreement on timelines, bottlenecks, and dependencies to ensure effective project execution.

• Collaborate with the Pluralsight data architecture and Enterprise Architecture teams. Creating and maintaining systems and reports following data and enterprise architecture's best practices.
• Find opportunities for process automation and optimization with a focus on scalability and significant growth.
• Salesforce reporting design recommendations.
• Staying up to date on best practices for support and any associated meaningful KPIs.
• Create and maintain documentation for supported systems

Experience you'll need:

• Experience working with technology teams and implementing systems in a high-growth organization.
• Experience building data workflow and process diagrams in tools such as LucidChart or Visio.
• Experience working with cross functional teams.
• A bachelor's degree from a reputable University in a technical or business role or related field.
• Understanding of basic project management methodologies and principles.
• Experience using systems like: Zendesk, Knowledge Owl, Salesforce, Wrike, Trello, LeanKit, Jira, Confluence.

EOE Statement
Be Yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.