Jobs//Hybrid//Cybersecurity + IT//

Technical Support Specialist

AdAction
| Hybrid
Sorry, this job was removed at 11:14 a.m. (CST) on Tuesday, October 30, 2018
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POSITION SUMMARY

AdAction Interactive is seeking an experienced and talented Technical Support Specialist to aid our efforts in becoming an industry leader in the mobile app advertising and game space. You are responsible for ensuring correct product operation to our clients by providing the technical expertise, assistance, and coordination necessary to resolve requests in a timely and accurate manner.

With insight into integration best practices, collaboration from internal stakeholders, and awareness of customer pain-points, you will provide a voice for our partners and clients thus ensuring product solutions that provide sustainable customer value. Are you interested in joining a growing company in a fast-paced, energetic industry?

RESPONSIBILITIES

  • Define and Manage the Publisher/Developer onboarding and integration process
  • Understand the ins and outs of technical integration methods and requirements
  • Publish product and technical integration articles to be consumed by Developers (technical writing experience required)
  • Train internal support teams and managers on product and technical requirements, which includes preparation and presentation of training materials
  • Define success metrics for Publisher Onboarding for quarterly review and analysis
  • Establish a Developer Support Process using Salesforce (experience building processes in Salesforce or a related CRM/support software required)
  • Facilitate regular trainings with internal support & publisher facing personnel to enhance front-line employee product knowledge
  • Participate on occassional prospecting and onboarding calls as the integration and technical specialist
  • Write troubleshooting, how-to and integration articles for internal documentation
  • Lead technical calls to explain, clarify, understand complex issues and drive solutions for our clients
  • Train new hires both for the Technical team and Business teams

EXPERIENCE & QUALIFICATIONS

  • Bachelor’s Degree with a technical focus
  • Experience working in iOS, Unity, and Android mobile app projects prefered
  • Experience working with REST APIs required
  • Salesforce Admin/Developer Experience
  • Strong Technical Acumen
  • Ability to manage the needs of multiple internal stakeholders
  • Strong process management experience
  • Experience effectively communicating technical concepts to non-technical people (you may have been called a data geek once or twice in your life… and you happen to like talking to people).
  • Track record of working cross-functionally with technical and business owners in order to support successful implementations.

BENEFITS & COMPENSATION

AdAction celebrates individuality and we value each other’s hard work by celebrating with exciting activities, lavish happy hours, complimentary meals, and seasonal sports. We offer a flexible work schedule, including generous PTO, and a benefits package including health, dental, vision insurance and up to 6% 401(k) matching. Starting salary commensurate with qualifications and experience.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • Starting Work on Greenfield ProductsLanguages
    • ReactLibraries
    • SpringFrameworks
    • Vue.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • RedshiftDatabases
    • Amazon Web ServicesDatabases
    • AWS (Amazon Web Services)Services
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • AsanaManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • Outreach.ioLead Gen

Location

We are in SW Austin, only 15 minutes from the best restaurants and bars on Rainey Street.

An Insider's view of AdAction

What are some social events your company does?

We pride ourselves on building strong relationships with team members outside of the office. Everything from volunteer events to happy hours for new hires, there's always something on the calendar that promotes team building. Our big event is the annual retreat, which is how we bring our Austin and Denver offices together in a fun setting.

Seth

Business Intelligence Analyst

What projects are you most excited about?

Over the last year, our BI team has built data infrastructure that allows Account Managers to be as strategic as ever. With new ad units and inventory continuing to evolve, it excites me seeing how this improvement is facilitating the recommendations we make to advertisers to maximize scale and ROAS.

Sarah

Director, Strategic Accounts

How has your career grown since starting at the company?

Since starting at AdAction, my career has grown significantly. Initially starting out on the AdOps team, I entered the Action360 program and got the opportunity to learn the Ins and Outs of the company and Account Management team. Fast forward to now and I've just hit my one year anniversary as an Account Manager!

Matt

Strategic Account Manager

How would you describe the company’s work-life balance?

Work-life balance at AdAction is amazing! As a father of 2, I have a lot of commitments outside the office. Everyone has clear individual & dept. goals and as long as you are achieving those you can structure your day to ensure you don't miss the important things in life. In my 5+ years here I've never missed a single event my kids are involved in.

Jason

Senior Business Development Manager

What are AdAction Perks + Benefits

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
New hires receive a home office stipend to set up their home office and are not required to come into the office if they work better remotely.
Diversity
Mean gender pay gap below 10%
Diversity employee resource groups
AdAction has a women's group which has a mentorship program and other company sponsored learning events.
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
AdAction's Flexible Spending Account helps employees cover out-of-pocket medical expenses with pre-tax contributions.
Disability insurance
AdAction offers long term disability insurance that covers up to 60% of an employees salary for up to 11 weeks.
Dental insurance
AdAction covers 70% of employee and dependent premiums for dental coverage.
Vision insurance
AdAction's vision insurance plan provides 100% of premiums covered by the company.
Health insurance
AdAction's health insurance plan with UHC covers 70% of premiums for employees and their families. Employees are given three plan options to best fit their needs.
Life insurance
Wellness programs
We provide an annual $500 wellness stipend to ensure employees are living their best life.
Mental health benefits
We provide access to an EAP program for employees needing help in any aspect of life.
Financial & Retirement
401(K)
401(K) matching
AdAction's 401(k) retirement plan matches 100% of employee's contributions up to 6% of their annual base salary, with immediate vesting for matched contributions.
Child Care & Parental Leave
Generous parental leave
AdAction offers up to 16 weeks of paid parental leave.
Family medical leave
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Employees are eligible for up to 4 weeks of PTO annually. Coupled with our flexible work from home policy, employees are able to really take the time off they need to do whatever they please.
Paid volunteer time
Paid holidays
All employees are granted paid time off to observe all major holidays.
Paid sick days
Office Perks
Company-sponsored outings
AdAction really values team outings, so we have a minimum of one unique outing each month! That's on top of happy hours, volunteer events, holiday parties and our annual all-inclusive staff retreat.
Free snacks and drinks
AdAction has a fully-stocked kitchen with unlimited granola bars, snacks, fruit, coffee, and LaCroix! We also have some essential lunch items like PB&J for days employees are in a pinch for a meal.
Some meals provided
AdAction provides a weekly catered lunch on Thursdays.
Company-sponsored happy hours
Whether welcoming a new employee or taking advantage of some nice weather, AdAction loves to get together for some apps and craft brews!
Onsite office parking
No need to worry about where to park at AdAction! We have a parking lot which is completely free and it also backs up to a major RTD station for those wishing to take the train in.
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
All new hires (whether fully remote or not) are offered a $1,000 stipend to set up their home office.
Onsite gym
Professional Development
Job training & conferences
AdAction offers a $1500 annual L&D stipend to help employees learn and advance their careers.
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Paid industry certifications
View full list of perks + benefits

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