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Threat Response Analyst

| Austin

About CrowdStrike

At CrowdStrike we’re on a mission - to stop breaches. Our groundbreaking technology, services delivery, and intelligence gathering together with our innovations in machine learning and behavioral-based detection, allow our customers to not only defend themselves, but do so in a future-proof manner. We’ve earned numerous honors and top rankings for our technology, organization and people – clearly confirming our industry leadership and our special culture driving it. We also offer flexible work arrangements to help our people manage their personal and professional lives in a way that works for them. So if you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to stop breaches and protect people globally, let’s talk.

About the Role
 

The CrowdStrike OverWatch Premium Team is seeking a motivated individual with very strong technical skills to work with a team of analysts and technical staff to understand and fulfill client requirements, exchange threat intelligence with clients and internal teams and brief clients on security threats and incident response. The OverWatch Premium team delivers White Glove service to augment OverWatch hunting and provides a personal, focused and attentive experience to customers that expect a top-tier, proactive, professional service.

To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem solving skills.

Open to candidates in New Zealand and Hawaii as well

Responsibilities:

  • Work closely with Threat Response Analysts to convey threats and product recommendations to our customers
  • Coordinate with Security Response team to help design new, interesting or unique threats based on observed malicious behavior
  • Generate high-quality customer deliverables to meet the criteria and expectations of the service such as: conducting ongoing customer environment assessments, performing threat analysis, researching and assessing customer’s threats and IOCs, authoring customer security health reports, holding quarterly customer health-check calls.
  • Provide subject matter expertise and insight to clients for industry attack trends and defenses
  • Build strong advisory relationships with customers and continuously exceeding client expectations.
  • Guide clients through Threat Response findings and providing subject matter expertise for response activities such as taking remediation actions in situations that require action to be taken.
  • Gather client input and feedback across client base to influence service roadmaps.

Key Qualifications

Required:

  • Bachelor’s degree in information security or related discipline or the equivalent of 6 years or more in the industry in job experience.
  • 2 or more years of significant client relationship management experience
  • Strong written and verbal communication skills
  • Prior experience in managed or enterprise information security services, incident response, forensics, malware analysis, penetration testing, or network defense
  • Strong understanding of common enterprise technologies
  • Proven ability to convey extremely technical concepts to audiences with varying technical prowess

Benefits of Working at CrowdStrike:

  • Market leader in compensation and equity awards
  • Competitive vacation policy
  • Comprehensive health benefits + 401k plan (US only)
  • Paid paternity and maternity leave, including adoption
  • Flexible work environment
  • Wellness programs
  • Stocked fridges, coffee, soda, and lots of treats

We are committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives and ways of solving problems so we strive to attract and retain talent from all backgrounds and create workplaces where everyone feels empowered to bring their full, authentic selves to work. 

CrowdStrike is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. 

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Technology we use

  • Sales & Marketing
    • SalesforceCRM

Location

Fantastic downtown location walking distance to awesome restaurants and happy hour spots.

An Insider's view of CrowdStrike

What's something quirky about your company?

Our mascot is a falcon so the SDR team puts falcon in front of activities - for example when we do team stretches when everyone needs to get up from their chair and take a break we call it Falcon Stretch

Jessica

SDR Manager

How does the company support your career growth?

CrowdStrike does an awesome job at promoting from within. I started as an SDR a little of a year ago and am now an SDR Manager! When departments are looking for new hires the SDR org is the first place they look for internal promotions.

Jessica

SDR Manager

What are CrowdStrike Perks + Benefits

CrowdStrike Benefits Overview

We offer flex schedules, a comprehensive benefits package, health and wellness programs, fully stocked company pantry, company and team events, and commuter benefits. We also offer our people the chance to work on passion projects and innovation during our annual “Think Week” as well as peer recognition and reward programs like Team Bravo award for cross-functional collaboration and Hero award for those who embody our core values and live our culture.

Culture
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
RSU's are available as part of employee compensation.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
CrowdStrike provides 12 weeks of parental leave for the primary caregiver and 8 weeks leave for the secondary care giver.
Flexible Work Schedule
Return-to-work program post parental leave
Company sponsored family events
We sponsor company-wide bring your child to work days as well as company events where family is encouraged to attend.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
We offer pre-tax commuter benefits.
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted At team's discretion.
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Mentorship program
Time allotted for learning
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