Director of Customer Product

| Austin | Remote
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About you:

Smarter Sorting is looking for a Director of Customer Products to own our current customer-facing applications that serve to acquire and distribute our core product data. This person should be able to get our current customer applications to a place of stable, proactive growth aligned with our data management strategies such that they can transition our product development focus to applications that help us better analyze data from and distribute data directly to our customer’s databases.  As such, this person eventually must be able to provide development guidance for internal tools as well. 

We are still a small start-up so the ideal candidate needs to be able to be a do-er and a leader/manager that can help develop our other Smarter Sorters.  Additionally, this person must become a subject matter expert, not only of their products, but also about how those products integrate into other pipelines in our platform.

What You'll Be Doing:

  • Oversee ongoing development of our UI-based, customer-facing products
  • Gather and document business requirements/use cases for features for customer-facing products
  • Partner with the Technical Leads to transform business requirements/use cases to technical requirements
  • Partner with the Design team to ensure that the UI matches feature objectives
  • Identify tasks that fall outside of the Product/Design/Tech teams in support of a product feature
  • Understand the company’s strategies and overall objectives  to provide guidance on prioritization of features
  • With assistance from POs and Technical team, develop/maintain/communicate a roadmap for each consumer-facing product
  • Manage/mentor/develop Product Owner and Product Analyst
Your Experience + Skills:
  • 4+ years of product management / product ownership experience with 2+ of those years in a leadership capacity
  • 2+ years as a Product Owner in a scrum team (Agile development)
  • 1+ years experience working in a data analyst capacity
  • Meticulous attention to detail
  • Ability to think strategically
  • Ability to communicate and collaborate effectively with people at all levels of the organization
  • Exceptional written and verbal communication skills
  • Proven “roll up your sleeves and get it done” reputation in previous endeavors
  • SQL knowledge is a PLUS
Your 1st month:
  • Learn everything there is to know about our company, our data, our product suite and the needs of the organizations we work with. 
  • Ask smart questions and demonstrate a developing comprehension of our products
  • Be able to compose a complete task in our project management software - this includes documenting use cases and working with the Technical Lead to flesh out technical requirements.  
  • Be able to co-lead a standup with the Project Manager.
Your first 3 months:
  • Be able to prepare all sprint tasks (user stories only) in preparation for grooming/planning according to schedule.  
  • Be able prioritize tasks within grooming/planning (i.e. drive the scope for a given sprint).  Collaborate on/draft/socialize a roadmap.  
  • Create a development plan for each direct report.
Your first 6 months:
  • Be able to identify dependencies between products/features/tasks.  
  • Be able to identify tasks that need to be executed by a team outside of Tech.
  • Develop/communicate the strategy and vision for each of the customer-facing products that aligns with company objectives.

Your Benefits & Perks

Competitive Compensation Packages

401k program

Medical, dental & vision insurance 

Short-term disability insurance

Generous Parental Leave

Unlimited Paid Time Off

Continuing Education Sponsorship

Bi-Annual All-Hands, Volunteering & Special Events (with baby goats in attendance)

Unlimited snacks & drinks

Why Us?

You choose us not only because this is the role you’ve been waiting for, but also because we are a purpose-driven company committed to our mission. You’ll be joining a group of machine learning experts, successful serial entrepreneurs, data scientists, sustainability experts, recovering consultants and national account program managers whose passion for data-driven sustainability drives us. You choose us because our values resonate with you. At Smarter Sorting this means: We do what it takes. We begin from a position of curiosity. We are driven to become experts. We are real. We have grit. You share our belief that a healthy culture is key to the company’s success and more importantly our employees’ happiness. 

Better decisions. Better data. Greener planet. All made possible by the best people. Come join our team!

At Smarter Sorting, we understand that a workforce that includes a robust mix of genders, ages, ethnicities, religions and socioeconomic backgrounds is more likely to reflect a variety of perspectives and thought patterns - leading to more innovation, brainstorming, problem-solving and strategizing. That is why we are committed to building a diverse and inclusive environment and strongly encourage candidates from historically underrepresented groups to apply.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • Node.jsFrameworks
    • IonicFrameworks
    • SinatraFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • DockerDatabases
    • InVisionDesign
    • WrikeManagement
    • MailChimpEmail


We are in the heart of East Austin right next door to Sawer, Central Machine Works and all the best food.

An Insider's view of Smarter Sorting

What's something quirky about your company?

We always have baby goats, bunnies and chickens attend all of our company events because they've been scientifically proven to sharpen business acumen and bolster synergy.

Jared Robertson

Software Engineer

What's the biggest problem your team is solving?

My team is working to develop a product that will bring back of store technology into the 21st century. We are helping clients better manage all of their back of store processes by providing tools that work for them instead of tools that they have to work with. It's fun to be a part of a team that is building out a revolutionary product!

Maya Lozada

Product Manager

What does career growth look like on your team?

Smarter Sorting is extremely supportive of our career growth. One of our values is 'We will become experts.' This year, Smarter Sorting sponsored my professional HR certification exam fees and a class at UT. Our company is always willing to support continuing education.

Valerie Lara

Director of HR & Recruiting

What is your vision for the company?

My vision for Smarter Sorting is to revolutionize the industry with smart technology. I truly want to maximize the salvation of unsold or unwanted items and force people to second guess the word “waste.” Internally, I want to create a culture where genuine, talented people can learn and grow.


VP of Customer Success

How do your team's ideas influence the company's direction?

At our fast-paced startup, idealistic ideation, sales, & product development are largely one in the same process. It has been gratifying to see ideas and observations communicated in 1:1's or team meetings turn into Smarter Sorting products. Now, these products have been implemented across many of the US's largest companies!


VP of Strategy and Sustainability

What are Smarter Sorting Perks + Benefits

Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications
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