Entry-Level Technical Trainer

| Bee Cave

About the Company

Astronauts needed for mission.

At the risk of sounding immodest, SecureLink may be the coolest company you’ve never heard of. After 14 years in business, we announced a strategic investment from Vista Equity Partners in 2017. Vista is the leading technology investment firm focusing exclusively on software, data, and technology-enabled compaies. With our  partners, existing customers, products and people, we are excited to launch the company to a higher orbit. 

SecureLink is the leading platform for secure, remote support of enterprise software. Our customers are top tier names in healthcare, gaming, government, retail, legal and other highly-regulated industries.

SecureLink’s world headquarters in West Austin is called the Hill Country Space Ship - a great facility we believe you would be proud to call your workplace.  https://www.securelink.com/about/tourthespaceship/

Position Overview

This is an entry level role with our Professional Services team and requires a balance of real world technical expertise and strong customer consulting. On the SecureLink Professional Services Team you will deliver exceptional customer service delivering training, implementation, onboarding, and consulting concerning our product, features and industry specific use cases. You will demonstrate your technical knowledge of our various product modules and configurations and become the utmost authority ensuring customers use the product to its fullest. Our users will look to you for best practices and prescriptive advice to help them solve complex business challenges.

Key Responsibilities

  • Continuously expand and renew knowledge of our product
  • Provide custom and prescriptive product training to customers
  • Maintain and create training documentation
  • Work with customers to introduce new features and processes after upgrades
  • Consult customers on best practices within the product
  • Conduct periodic product assessments on customer implementations to ensure customers are using the product fully and properly

Skills & Requirements

It is absolutely imperative that you have:

  • Desire to work in a professional services or product specialist role
  • Aptitude and appreciation for technology and software
  • Familiarity with software technical support and/or training
  • Ability to quickly learn and apply new technology skills
  • Excellent customer service and interpersonal skills
  • Excellent written and verbal communication
  • Self initiative with the desire to go above and beyond to delight customers

and it would be really cool if you had:

  • Experience in a software environment or professional services role
  • Experience with remote access
  • Experience with technology solutions applied to compliance and security use cases
  • Familiarity with a Linux environment

What Else?

Happy and successful SecureLink employees embrace the company’s mission to have fun creating value over the long run. Great employees have three attributes that make them “slinky”.  These are 1) excellence at their position, 2) eagerness to grow and improve and 3) a true sense of responsibility to meaningfully contribute to the company, customers and culture.

If you are just looking for another job, this is not the place for you.  We like to laugh and be around happy, smart, interesting, self-motivated and “slinky” people.  Slackers, grumps and pessimists need not apply.

In addition to a generous benefits package, we serve a full breakfast and lunch to our employees every day from our on-site commercial kitchen run by a great local chef.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • SpringFrameworks
    • StrutsFrameworks
    • FreemarkerFrameworks
    • PostgreSQLDatabases
    • GainsightAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • SalesforceCRM
    • YesWareEmail
    • RainKingLead Gen
    • PardotLead Gen

Location

Rising from the hill country on the western edge of Austin, the SecureLink Space Ship was built for the special astronauts who work here every day.
11402 Bee Caves Road , Bee Cave, TX 78738

Insider's spotlight

What's something quirky about your company?

It's our ode to space missions and astronauts! Walk inside and you'll find life-sized model astronauts, conference rooms named after astronauts, space wallpaper, space mission posters, and more. To drive this theme home, every new employee is encouraged to try out the space simulator in our room dedicated to virtual reality (it's awesome!).

Ike

Sales Operations

How do you collaborate with other teams in the company?

One of the best things about working here is that I get to interact with so many smart, talented people. Everyone is always willing to lend a hand to help pull the company forward. There are no corporate politics and we are all open and honest with each other. The open communication leads to a lot less stress than at other companies I've worked.

Joe

President & COO

What makes someone successful on your team?

Intelligence, creativity and a “play to win” attitude. We have a top of the line product and pride ourselves in providing a top of the line sales/support/implementation experience for our customers.

Carrie

Customer Success Manager

The best idea wins! From the kitchen staff to the executive team, we are always looking for innovation. Right now, our marketing team is launching a campaign featuring old-school combination locks: “Remember when security was this easy?” It didn’t matter that the idea came from the finance department- it’s clever and we ran with it!

Jeff

CEO & Co-Founder

The best idea wins. It’s a perspective that permeates the whole company - we’ve even formalized it into the way we run things, we call it the goals process. Everyone decides which efforts they think are most critical, then makes it happen. It’s a bottom up way to make sure the best ideas win and our company keeps moving in the right direction.

Joel

VP of Technology

Perks of working here

401(K) Matching
401(K)
Beer on Tap
Casual Dress
Company Outings
Daily Meals Provided
Dental Benefits
Game Room
Happy Hours
Health Benefits
Onsite Gym
Parking
Pet-Friendly Office
Stocked Kitchen
Unlimited Vacation
Vision Benefits
More Jobs at SecureLink7 open jobs
All
Operations
Product
Sales
Content
Content
new
SecureLink
Operations
new
SecureLink
Product
new
SecureLink
Product
new
SecureLink
Operations
new
SecureLink
Sales
new
SecureLink