Partner Engagement Manager
As the world moves even more online due to the coronavirus pandemic, customers are connected and empowered like never before. Customers want an immediate, personalized and consistent experience, no matter which channel they choose to engage with a brand. Sprinklr helps brands meet the demands of today’s customers by providing them with the insights they need to make every interaction matter. Sprinklr is a Customer Experience Management (CXM) platform for modern enterprises with 2000+ employees helping the world’s most valuable enterprises make their customers happier.
Who We Are
Sprinklr is a Customer Experience Management (CXM) platform for modern enterprises helping the world’s most valuable enterprises make their customers happier. Sprinklr is 1,900 employees strong, valued at $2.7 billion, and positioned at the forefront of the customer experience management industry. At a time when consumers are connected and empowered like never before, Sprinklr is helping the world’s largest brands provide amazing experiences at every turn.
Sprinklr offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels. We empower entire organisations to work together – across marketing, advertising, research, commerce, and customer care – to manage customer experience at scale.
Sprinklr works with more than 1,000 of the most recognised brands around the world, including Nike, JPMorgan Chase, Verizon, McDonald’s, Microsoft, P&G, and more than 50% of the Fortune 50.
Job Description
Sprinklr focuses on a Speed-to-Value approach driving software capability expediently into our Customer’s hands, to produce measurable value. Sprinklr has a dual approach around consulting services leveraging both internal resources as well as collaboratively with the top professional services organizations to bring product value to our Customers, and drive CXM transformation. We are looking for a superstar Partner Engagement Manager with significant software implementation and delivery leadership experience, working along-side strategic partners, while developing/educating others on best practices, and growing the partner capabilities, to join our team.
This role is responsible for growing strategic partners delivery capabilities both onshore and offshore, creating joint partner and Sprinklr best practices, evangelizing technology, tools, and approaches, and helping to ensure successful customer delivery on joint accounts. The right person will play a key role in energizing a vibrant partner community to accelerate the realization of our customers’ business and technology transformations.
This is the opportunity to hit a fast-growing market with best-of-breed technology. If you want to experience an explosive growth start-up and be given the responsibility and challenge of creating a new business then you should be at Sprinklr.
Your Impact
- Develop joint business, enablement, and delivery plan with Strategic Partners and deliver against joint targets. Shepherd Partner services deals through the GTM cycle to closure.
- Material impact on joint Partner business development and sales activities
- Influence Strategic Partners to grow a trained dedicated Sprinklr practice keeping pace with Sprinklr growth that will enable them to drive digital transformation at their clients. Facilitate partner training and Sprinklr certification
- Build global delivery capabilities within the partner that follow and internalize Sprinklr best practices and methodologies and have positively measurable partner and customer satisfaction scores
- Improve the number of Partner lead engagements and high level customer health
- Work closely with internal cross-functional stakeholders to leverage existing sales enablement, global partner enablement, services and customer success on messaging, methodology and Sprinklr best practices
- Provide delivery oversight around partner lead engagements. Bring in Sprinklr expertise when needed, resolve product issues via liaising with Product Engineering. Escalation channel to Sprinklr and partner leadership around implementation concerns.
Top Qualifications
- 10+ years of Enterprise Software integration experience, ideally of which 5 years experience are Global SI management related.
- Project implementation methodology expert, PMO specialist, PMP certification highly valued
- Proven success in developing a partner program within a Services organization
- Sprinklr product knowledge highly preferred
- A passion for customer business outcome based delivery and delivering on transformative projects with Strategic Partners
- Exceptional track record and ability to operate in complex co-sell/delivery model, collaborate, and build relationships with partners (both business and technical) and the internal account team
- Strong track record of selling and delivering services/solutions from a vendor into a variety of industries in a co-delivery model, with experience in leading the requirements gathering, scoping, and effort estimation exercise and delivery until go-live
- Exceptional written, presentation, and verbal communications skills.
- Understand and do what it takes to execute in a rapidly growing and changing environment.
- Experience in creating outstanding responses to functional and technical elements of RFIs/RFPs and evangelizing key areas of focus for selection criteria
- Sprinklr product knowledge an advantage
- Travel as required - 40-50%
Position Deliverables:
30 Days
- Attend Sprinklr product training, come up to speed on Sprinklr sales messaging, delivery methodology, value proposition, platform capabilities, Primary Business Use Cases
- Assess current partner's pipeline and delivery capabilities, understand current partner account engagement processes
- Build and operationalize partner program, including GTM, TAM, IP, budgets, deliverables, ensuring every partner engagement is delivered with quality
- Shadow Account Executives, Engagement Managers, and Alliances Sales in partner services meetings
- Serve as primary point of contact for field escalations
60 Days
- Obtain Sprinklr product certification across all 5 products
- Identify gaps in partner delivery capabilities and augment with training and shadowing subject matter experts
- Work collaboratively with Partner leads to accelerate partner engagement and ecosystem growth against Partner Services targets
- Lead joint, strategic planning with partners, focusing attention beyond current opportunity/engagement
- Be the conduit between the Customer, Sprinklr Services, Partners, and Sprinklr Engineering to deliver successful implementation engagements
90 Days
- Evangelize Sprinklr ability to deliver business outcomes and our delivery methodology
- Contribute to enhance our delivery methodology and services practice
- Actively contribute to the partner’s strategic plan and influence the growth of their Sprinklr Services business
Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. We offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
For the fifth consecutive year, Sprinklr has been named to the Forbes Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We were also named a 2020 Gartner Peer Insights Customers’ Choice for Social Marketing Management. And in 2019, Sprinklr was the only leader in the Forrester Research, Inc. report, The Forrester Wave™: Social Suites.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with Audible for Business, Linkedin Learning, and more.
The Sprinklr Way
EEO - Our philosophy on inclusion: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate our sense of belonging and fervently believe every employee matters, and should be respected, listened to, and have opportunities to contribute to the magic of Sprinklr!
We celebrate differences, and we seek to hear unique perspectives because it helps us all to learn. We seek to understand. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. As we continue on our growth journey, we know that bringing together diverse talent leads to better company-wide innovation, improved financial results and better decision making.
Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know.