Product Manager I (Social Solutions)
Overview
Social Solutions, as part of a recently announced social good technology platform, is committed and passionate about accelerating the pace of lasting social change.
Social Solutions, a Public Benefit Corporation, is the leading provider of cloud software for nonprofit and public sector social service organizations. Our Apricot, Penelope and ETO products offer clients the most comprehensive and secure social good platform available, including case management, participant connection, data insights, outcome analytics and funder enablement solutions.
Headquartered in Austin, Texas, Social Solutions was founded over 20 years ago by social workers who saw the potential of innovative cloud technology to improve outcomes and drive impact in the communities they serve. More than 90,000 users have adopted the Social Solutions platform. If you need more convincing, check out one of our many reviews - we were recently named as one of Built In Austin Best Places to Work.
Where we are at:
It was recently announced that Social Solutions is combining with EveryAction and CyberGrants to create the second-largest and fastest-growing social good software company in the world.
How we're growing bigger, better, stronger:
Our number one goal remains the same as ever: keeping our shared culture of being mission-minded and passionately committed to propel social good. Bringing three like-minded companies together was deliberate - we all provide individual solutions that help social impact; but combined we're creating a mammoth opportunity to accelerate change.
Currently we are a remote workforce and have equipped our teams with the technology to stay connected to each other and as close to our customers as possible.
Responsibilities & Requirements
Our Product Managers combine a passion for discovery efforts, a desire to constantly engage with clients, leadership skills to drive change for our clients, quantitative skills to measure impact, and presentation skills to evangelize their visions. We progress beyond a myopic focus on "what to do today" towards "what we need to build for tomorrow." The impact of our work empowers non-profit and public-sector organizations whose goals are to help those who need it most, and our products must live up to those lofty ideals every day.
The Product Manager role will be responsible for developing critical capabilities in our platform on which the organizations build their service delivery models. Our community-based organization clients must be able to quickly and effectively construct the best version of our platform that fits their organization's needs, using forms, reports, permission sets, and other critical features to ensure their team is setup to succeed. Understanding our CBO clients' delivery models and processes in order to determine how our software can empower those processes will be critical to our success, and you will be leading the charge. You will play a leading role in defining the long-term product vision for the company, with a strong focus on cultivating the user experience for our enterprise-level software.
What You'll Do
- Create and evangelize a vision that delivers valuable and usable capabilities to our clients within our software platform
- Deliver a roadmap that focuses on how we help our clients effectively run their service delivery programs. Prioritize requests from internal and external sources by breaking down large projects into milestones, making trade-off decisions, and getting buy-in from cross-functional teams
- Lead a talented, driven, collaborative scrum team towards delivering your roadmap. Incorporate team feedback while you aim to deliver the best capabilities for our clients
- Own a backlog of feature requests and development needs, taking responsibility for all user story creation, defect triaging, sprint planning and refinements
- Work hand-in-hand with your Product Manager and UX/UI teammates to ensure we are delivery a cohesive and consistent platform strategy together
- Lead Discovery efforts directly with current and prospective clients, gathering feedback and insights that help drive your vision and roadmap. These include win-loss calls, user groups, customer advisory board calls, and direct client interviews
- Incorporate feedback from other departments, ensuring you understand the impact of our decisions on the company as a whole
- Develop cross-functional teams that help deliver and prove the value we create for our clients
- Measure and present the impact of your team's work directly to the leadership team, quantifying the value of your progress
Who You Are:
- 1-3 years in software technical product management, software engineering, or an equivalent educational or career background (experience in an Agile environment preferred)
- Basic understanding of how modern technology systems are designed and built
- Strong presentation skills used for presenting internally to leadership team members as well as running client discovery sessions such as user groups and product demos
- Excellent time management skills and able to manage deadlines in a fast-paced environment
- Enjoy adapting to feedback from both users and internal stakeholders, building stronger products as a result
- Strong leadership skills that ensure everyone is driving towards the product goals together and is bought-in to your vision
Nice to Have:
- Experience with Efforts to Outcome (ETO) strongly preferred
- Strong customer-facing skills including: interviewing customers to gather product feedback, identifying problems to solve, and understanding ways to improve overall product experience
- Experience using data to inform design and product decisions
- Demonstrated ability to collaborate with multiple functional areas of business - engineering, design, finance, sales, and marketing
- Demonstrated ability to figure out solutions to hard problems with many constraints, using sound judgement to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative
- Experience with product management tools (ie. JIRA and Aha!) is beneficial
About Social Solutions Global
Recently named one of Built In Austin 's Best Places to Work for in Austin. At Social Solutions, we're mission focused and results oriented! We're a diverse team of innovators, creatives, and digital architects that come together to help organizations transform lives. Our clients affect countless lives every day. That's why we go above and beyond to provide tools to get the job done. We help non-profits get to the heart of their data so they can maximize their efforts to be more impactful. In essence, we help those that are changing the world.
What You'll Get
- Amazing coworkers
- Flexible PTO
- Awesome benefits
- 8 hours per quarter of paid volunteer time
- Career advancement opportunities and more!
To ensure candidate and employee health, Social Solutions is conducting the interview process remotely via Zoom for the foreseeable future. Thank you in advance for your cooperation! In order fulfill Social Solutions' mission to "help people transform lives," we seek to build teams that leverage diverse perspectives to create an innovative and welcoming environment.
To that end, we make employment decisions based on qualifications, merit, and business need. Social Solutions does not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.