Product Operations Analyst - User Feedback
Q2 is seeking a Product Operations Analyst to own the user feedback strategy for Q2's digital retail, commercial, and platform banking solutions. As a member of the Q2 Product Operations team, you'll be responsible for planning and executing an engaging and innovating approach that collects, analyzes, and distributes customer feedback across Q2’s products. You will support Q2’s user group as well as gather both qualitative and quantitative data through various feedback channels that will be used to prioritize and guide product roadmaps and decisions.
As a Product Operations Analyst – User Feedback, you enjoy engaging with customers and working with Product, Engineering, and Client facing teams. You enjoy designing and executing on strategies that highlight customer needs, pain points, and opportunities to elevate the customer experience with our products. You enjoy managing projects, building relationships, and are adaptive to change. You also have a bias towards action and aren't afraid to take the lead. You'll be surrounded by highly motivated individuals who expect you to perform your best every day, and you will have the very best support to help you grow in your journey.
Responsibilities
Lead a user feedback program that will help influence the company's roadmap and strategy
Serve as primary owner and facilitator for Q2’s User Group to support and nurture a diverse group of customer and organizational level program participants
Manage user feedback provided through the Ideas Portal and various other channels
Consolidate and synthesize various sources of information, develop compelling data driven insights, and deliver story-driven reports/presentations with strategies and recommendations
Own and develop a roadmap that establishes a prioritization framework for our teams to address
Build strong relationships with team members in Product, Engineering & our client facing teams to support user feedback activities, content, and needs
Prepare reporting and presentations for different levels of management sharing insight and recommendations
Become a subject matter expert on user group and user feedback methodologies and tools, both quantitative and qualitative solutions
Identify and execute on opportunities to continuously improve and streamline user feedback processes and workflows
Identify opportunities to continuously improve Q2’s user feedback program
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Experience and Knowledge
Typically requires a Bachelor’s degree and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience.
Self-starter with proven ability to deliver results with minimal assistance is a must.
Excellent communication skills, both verbal and written, is a must.
Experience successfully running or having worked with a user group preferred
Demonstrated planning, analytical, and organizational skills with an ability to manage competing demands.
Experience with Zoom, Confluence, Jira, MS Office, Salesforce.
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At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.