About Us:

Cart.com is an ecommerce software and services company on a mission to democratize ecommerce and give digital merchants the freedom to grow. We are integrating all the pieces of the ecommerce value chain brands need to thrive, creating a truly end-to-end Ecommerce-as-a-Service platform that helps third party brands move faster, grow more quickly, and deliver on their promises more completely.

Cart.com is looking for a dynamic individual to join the organization as a Senior Manager of Product Management. In this role, you will lead the vision and execution for Cart.com’s Brand Console, including the product-led onboarding experience for new Cart.com’s new customers and thousands of current brands.

The successful candidate will be a visionary who can deeply understand and empathize with fast growing brands and established retailers alike to create a compelling roadmap, narrative, and ultimately a product that brands love. You’ll obsess over ease of use for the brand, follow data-driven principles to study brand behavior as they utilize the suite, and solve complex design, feature, and technology challenges as you bring the power and breadth of the Cart.com platform to life through the Brand Console and derivative products, services, and experiences. You’ll also lead Cart.com’s product advancement — both strategy and development — into new product areas targeting new customer personas.

Further, as a leader, you’ll establish and grow a team of world-class product professionals over time to bring the full vision of Cart.com’s brand-facing experience to life. You’ll have a seat at the table, helping to shape our long-range product and market strategy across our entire end-to-end suite of products and services. 

Responsibilities:

• Deliver, iterate and perfect a human centered design thinking, customer led, product development program that produces exceptional user experiences and brand journeys
• Build a world-class product team as the product, customer base, and needs grow
• Craft a transformational and inspiring product vision and customer journeys that help Cart.com change industry norms while managing a broad product roadmap and prioritizing initiatives to achieve business and customer objectives
• Perform ongoing market and competitive research in our industry, keeping a structured and up to date view of our competition and industry forces at play along with the risks associated
• Gather and use data to drive key business decisions and develop high-quality insights into our customers’ user experience and pain points
• Utilize and optimize feedback loops from customers’ to improve voice of customer in the product development lifecycle
• Groom and prioritize product backlog effectively by leading negotiation and trade-off discussions with your design, product management, and engineering team members utilizing a data-driven process where possible 
• Define and track product success metrics and measure outcomes to improve and iterate
• Set clear expectations on projects, product launches, and coordinated release plans and work closely with product operations, marketing, sales, and delivery organization

Qualifications:

• Bachelor’s degree in a field with a strong emphasis on human-centered design or technology. MBA or advanced degree in Engineering/Computer Science is preferred, but not required
• 4+ of years of Product Management experience, at least 2 of which include experience with cloud-based software
• Exceptional communication skills, both written and verbal
• Demonstrated ability to build and lead high-performing teams
• Have been responsible for standing up or running an entire customer driven program that delivered a well-known product (or large portion of one) with an exceptional experience from a well known brand/source
• Focused on delivering business outcomes and moving metrics—not just shipping features
• Experience managing user interface-centric products and/or user experience design (UI/UX)
• Experience with building/designing/launching software products for B2B users
• Track record of successfully launching products and managing the product life cycle
• Ability to define a long-term product or business strategy with Product leadership, while executing on short-term product development goals and maintaining an understanding of business impact and trade-offs
• Strong understanding of technical constraints while effectively balancing quality and speed
• Ability to lead teams through ideation, research, and the natural ambiguity that occurs when defining new features
• Strong skills around cross-functional collaboration, influence, and communication; a proven ability to achieve clarity and drive focus in a complex and dynamic environment, including creating alignment with senior leaders
• A deep understanding and empathy for end-users
• Proven track record of listening deeply to customers, understanding their problems, and applying logical and elegant solutions to those problems

Location

• Remote eligible within US
• Hybrid (personal preference) offered within cities where our offices are located

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OUR CORE VALUES:

These aren’t just buried somewhere in an employee manual. We live and breathe them. They are on the walls and live in our hearts. They come up constantly in conversations and actions. They govern the decisions of the newest hire all the way up to our CEO:

WE ARE OBSESSED WITH BRANDS

We live for brands and are fanatical about their success.

WE THINK BEYOND THE BOX

We explore new ideas and discover creative solutions. We think openly about how to serve brands and solve problems.

WE DON'T GIVE UP

No one expected this to be easy. We are resilient— we dig in and keep going.

WE SPEAK UP

Every person here has an obligation to question norms, voice concerns, and offer their perspective.

WE WORK TOGETHER

We work with integrity and respect, ask for help, and extend the same help to others.

WE ARE HUMAN

Our people are our biggest strength. We have fun and make real connections with one another and with the brands we serve.

Cart.com is deeply committed to building a diverse and inclusive workplace. We’re proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

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