An early pioneer in Banking as a Service, Q2 is the platform behind some of the biggest names

in fintech banking today. Over the years, we’ve worked with amazing clients like Square, Credit

Karma, Betterment, Acorns, and many others to launch next-generation financial services that

are redefining banking for millions of everyday Americans nationwide. As we scale our platform

into the tens of millions of users, we’re looking to bring on a Senior Product Manager to own

the product lifecycle for all of our card & payment products and help us define the BaaS

payments ecosystem of the future.

In this role, you’ll work with customers, prospects, and internal stakeholders – engineers, ops

experts, business analysts, sales managers, sales engineers, implementation specialists and

support personnel – to direct the end-to-end product management process for our cards and

payments products. This includes strategic planning, feature analysis & prioritization, product

documentation, partner management, sales and marketing enablement, and bank partner

operations for your product portfolio. Think of yourself as the glue that ties together Q2’s

Banking as a Service platform: working with all the different parts of our group to help us launch

new products and evolve our existing ones so our clients can continue defining the cutting

edge of banking.

The ideal candidate for this role has white-label card experience on the technology/processor

side (though we’ll consider all folks with deep SaaS product management expertise) and has

worked with both banks and tech/fintech companies to launch white label card products at

scale. If you’re product-focused, scrappy, driven, and a great problem solver – you’d feel right

at home on our team.

Responsibilities

• Responsible for strategic product roadmap for card and payments products

• Manages internal and bank stakeholders to ensure on-time delivery of card and

payments roadmap

• Collaborates with Q2 BaaS’ Head of Product, leadership team, and internal stakeholders

to align card product roadmap with company strategy

• Owns the end to end product lifecycle process for cards and payments products,

including but not limited to:

• Prioritizing product feature requirements and development tasks

• Defining, analyzing, translating, and documenting detailed business

requirements for engineering

• Providing detailed analysis and translation of bugs and defects for engineering

• Managing product feature backlog

• Reviewing metrics to determine customer satisfaction, feature adoption,

churn/burn, development velocity, defect percentage, and delivery rate.

• Responsible for sales, services and partner enablement and support activities, including

the following:

• Communicating product and feature development commitments

• Defining product roadmap and feature delivery timeline for cards + payments

• Coordinating product launch and release activities, including the following:

o Internal product training

o Generating sales tools, messaging, marketing material, and website

content

o Coordinating internal, customer-facing, and partner product

documentation

o Performing internal and customer-facing release demonstrations

• Conducting roundtable discussions with sales, services, and partners to

continually improve and refine partner enablement strategy

• Provides Card & Payments product expertise to in-flight projects and implementation

• Participates in consultative sales discussions and presentations with strategic prospects

and customers alongside our sales team

• Researches industry and technology trends review professional publications within

each supported the vertical market and identifies market opportunities

Required Skills and Experience

• 5+ years of experience managing a software product portfolio, with a strong preference

given to candidates with experience managing a white label card/payments portfolio

• 8+ years of work experience

• Knowledgeable about white label payment cards, BaaS, SaaS, fintech, cloud technology

• Highly proficient in business analysis and solution design

• Experience with the project, sprint, and release planning; has launched products at scale

• Excellent organizational and communication skills

• Credit card and international white label card experience a plus

• Experience defining product strategy is a plus

You are…

• Highly determined and driven to achieve results with a clear track record of doing so

• Scrappy; quick to find the best path to a goal by collaborating with others

• An intuitive problem solver

• Comfortable operating in ambiguity

• Detail-oriented with an eye for data analysis

• An effective communicator that can align internal and external stakeholders

• A pragmatic optimist that brings positive energy to everyone they work with