Senior Product Manager

| Austin
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An early pioneer in Banking as a Service, Q2 is the platform behind some of the biggest names

in fintech banking today. Over the years, we’ve worked with amazing clients like Square, Credit

Karma, Betterment, Acorns, and many others to launch next-generation financial services that

are redefining banking for millions of everyday Americans nationwide. As we scale our platform

into the tens of millions of users, we’re looking to bring on a Senior Product Manager to own

the product lifecycle for all of our card & payment products and help us define the BaaS

payments ecosystem of the future.

In this role, you’ll work with customers, prospects, and internal stakeholders – engineers, ops

experts, business analysts, sales managers, sales engineers, implementation specialists and

support personnel – to direct the end-to-end product management process for our cards and

payments products. This includes strategic planning, feature analysis & prioritization, product

documentation, partner management, sales and marketing enablement, and bank partner

operations for your product portfolio. Think of yourself as the glue that ties together Q2’s

Banking as a Service platform: working with all the different parts of our group to help us launch

new products and evolve our existing ones so our clients can continue defining the cutting

edge of banking.

The ideal candidate for this role has white-label card experience on the technology/processor

side (though we’ll consider all folks with deep SaaS product management expertise) and has

worked with both banks and tech/fintech companies to launch white label card products at

scale. If you’re product-focused, scrappy, driven, and a great problem solver – you’d feel right

at home on our team.

Responsibilities

Responsible for strategic product roadmap for card and payments products

Manages internal and bank stakeholders to ensure on-time delivery of card and

payments roadmap

Collaborates with Q2 BaaS’ Head of Product, leadership team, and internal stakeholders

to align card product roadmap with company strategy

Owns the end to end product lifecycle process for cards and payments products,

including but not limited to:

Prioritizing product feature requirements and development tasks

Defining, analyzing, translating, and documenting detailed business

requirements for engineering

Providing detailed analysis and translation of bugs and defects for engineering

Managing product feature backlog

Reviewing metrics to determine customer satisfaction, feature adoption,

churn/burn, development velocity, defect percentage, and delivery rate.

Responsible for sales, services and partner enablement and support activities, including

the following:

Communicating product and feature development commitments

Defining product roadmap and feature delivery timeline for cards + payments

Coordinating product launch and release activities, including the following:

o Internal product training

o Generating sales tools, messaging, marketing material, and website

content

o Coordinating internal, customer-facing, and partner product

documentation

o Performing internal and customer-facing release demonstrations

Conducting roundtable discussions with sales, services, and partners to

continually improve and refine partner enablement strategy

Provides Card & Payments product expertise to in-flight projects and implementation

Participates in consultative sales discussions and presentations with strategic prospects

and customers alongside our sales team

Researches industry and technology trends review professional publications within

each supported the vertical market and identifies market opportunities

Required Skills and Experience

5+ years of experience managing a software product portfolio, with a strong preference

given to candidates with experience managing a white label card/payments portfolio

8+ years of work experience

Knowledgeable about white label payment cards, BaaS, SaaS, fintech, cloud technology

Highly proficient in business analysis and solution design

Experience with the project, sprint, and release planning; has launched products at scale

Excellent organizational and communication skills

Credit card and international white label card experience a plus

Experience defining product strategy is a plus

You are…

Highly determined and driven to achieve results with a clear track record of doing so

Scrappy; quick to find the best path to a goal by collaborating with others

An intuitive problem solver

Comfortable operating in ambiguity

Detail-oriented with an eye for data analysis

An effective communicator that can align internal and external stakeholders

A pragmatic optimist that brings positive energy to everyone they work with

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Technology we use

  • Engineering
  • Product
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • TeradataDatabases
    • ConfluenceManagement
    • TrelloManagement
    • WrikeManagement

Location

Our HQ is in North Austin, near Lakeline Mall area with easy access to multiple highways and the Toll road.

An Insider's view of Q2

What are some social events your company does?

We host a variety of fun events appealing to our community of interest groups, ranging from an annual Dodgeball tournament benefiting JDRF Austin, to celebrating Diwali, to quarterly culture events following our townhalls that include something for everyone!

Kelley

Sr. Community & Culture Champion

How has your career grown since starting at the company?

I started on Helpdesk, after 2 years got training and certification as Salesforce Administrator, now working in that role at Q2.

Andy

Salesforce Admin.

How would you describe the company’s work-life balance?

I had no idea when I decided to come to Q2 how much fun working here would be. While we work hard to drive big results, we also find opportunities to have a great time. This is the first work environment where I truly feel that I have found a supportive work family.

Taylor

HR Business Partner

What are Q2 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees Free on-site garage parking.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications
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