Technical Product Manager at Khoros

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Overview
Technical Product Manager: Integrations
Product at Khoros is empowered to solve hard problems to serve our customers, in ways that meet the needs of the business. The Technical Product Manager has a multi-faceted role across many internal and external stakeholders. This person will interface with our end users, internal stakeholders, and integration partners to understand, develop, and prioritize product needs and requirements. They will develop key integration strategies and participate with agile scrum teams writing and prioritizing user stories based on the needs of our customers, partners, and other product teams working across the product portfolio.
Responsibilities Include:
  • Owning and updating the social channels capabilities and engagement workflows for the Khoros platform with a focus on social networks (i.e. Facebook, Instagram, LinkedIn etc.)
  • Working with product teams to research, define, and test solutions to close and stay ahead of competitive pressure
  • Driving feedback from customer success and sales to ensure products are meeting customer and market needs
  • Actively participating in agile product development process for roadmap implementation, writing product requirements, user stories, and maintaining the product backlog of priorities in close collaboration with design and engineering across a global team
  • Frequently meeting with customers and business stakeholders to develop a deep understanding of their process and needs
  • Partnering with Customer Success to roll out adoption-driving programs, including driving customer adoption metrics and reporting requirements
  • Partnering with Support team to triage issues and resolutions
  • Launching new capabilities by collaborating with customer success, product marketing and marketing on go-to-market and lifecycle marketing strategies

Minimum Requirements
Bachelor's degree in a technical field or equivalent experience
  • 1-3 years as a product manager delivering technology-powered SaaS products.
  • Strong candidates will have experience with case management tools, social media channel capabilities, TAR, and agent performance metrics
  • Previous experience working on a global platform SaaS offering
  • Experience with social media applications, or AI / ML techniques is a plus, but not required
  • Good understanding of API documentation/concepts in general, and REST APIs in particular
  • Familiarity with webhooks and how they are/can be used compared to APIs
  • Demonstrated understanding of the techniques and methods of modern product discovery and agile product delivery.
  • Team player with track record of building strong, cross functional working relationships across departments and individuals and focused on team performance, rather than individual success
  • Demonstrated ability to figure out solutions to hard problems with many constraints, using sound judgement to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative.
  • Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship.
  • Able to truly embrace and embody the Khoros Values: We earn trust through our actions and attitudes, We win and grow as one team, and We listen, learn, and lead to help our customers succeed.

Preferred Skills
  • Ability to read and grasp a basic understanding of API documentation (e.g. Facebook Graph API)
  • Experience with tools such as Postman, curl, etc. for testing API execution
  • Knowledge of authentication mechanisms (Basic-Auth, OAuth, etc.)
  • Technical aptitude and exposure with modern mobile web application design, architecture, distributed systems with massive scale & data volumes

#LI-REMOTE
This role is budgeted in the $120k- 140k base salary range with a 10-15% annual bonus. Salary and bonnus will ultimately be based on a candidate's experience and external market factors.
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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • KubernetesLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases
    • SalesforceCRM
    • OutreachEmail
    • MarketoLead Gen

Location

Khoros’ headquarters is in Northwest Austin. For the safety of our employees and communities, we’re working remotely during COVID-19.

An Insider's view of Khoros

What does your typical day look like?

My day starts with a quick check of Slack for anything urgent. Daily meetings include selecting new vendors, working on implementations, supporting the business with projects, or having 1x1s. I try to block time for focused project work, daily walks, and lunch away from my desk. In between, I'll catch up on our social Slack channels!

Deb de Freitas

Director, Business Systems

How do your team's ideas influence the company's direction?

It’s our mission to internally plug Strategic Services into every team throughout Khoros. We’re super-users of the product, so we provide input and feedback. We interact with customers daily, so we convey what they’re asking for, and we want to facilitate collaboration to make an even stronger “One Khoros.”

Spike Jones

General Manager, Khoros Strategic Services

What are Khoros Perks + Benefits

Khoros Benefits Overview

Our employees are the heart of Khoros. We live better thanks to our competitive benefits package and employee-first culture. Employees can take care of themselves, their families, and also lead a healthy work-life balance. This includes working-from-home, office, or hybrid, volunteering for their communities, and competitive health & life insurance plans, in addition to wellness benefits and programs. Each Khoros office also features location-specific perks, such as commuter benefits, catered lunches, and recreational clubs. We recently earned a TrustRadius Tech Cares Award, highlighting our strong corporate social responsibility (CSR) efforts.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Khoros provides Austin employees with free lunch on Monday, Wednesday and Friday and breakfast on Tuesday and Thursday.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
$50/month offered for employee wellness
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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