Technical Product Specialist
RESPONSIBILITIES:
- Business owner of application configuration for the Q2 account opening product
- Responsible for introducing and productizing configuration into the organization (implementation, sales, support)
- Support and train configuration stakeholders on new and existing configuration. Requires strong communication skills and the ability to articulate technical concepts to business persons.
- Responsible for ensuring configuration changes from product initiatives (and PS initiatives) seamlessly flow through release life cycle (are communicated, documented, accounted for in the deployment plan
- Help configure product features for key strategic customers and initiatives
- Assist in triaging issues that arise related to configuration
- Upgrade and configure new features for use in the sales demo environment.
- Ensures all implementation configuration documentation is updated at the end of each sprint prior to the release going out to customers and the market
- Responsible for reporting on account opening KPIs, customer trends, and other metrics that will help drive the future direction of the product.
EXPERIENCE AND KNOWLEDGE:
- 2+ years in a software related role (business analyst, data analyst, development)
- Technical experience and understanding of data structured and data representation (XML, JSON)
- Strong communication written and verbal to articulate how technical configuration drives business process.
- Experience with data for driving insight and analytics a plus.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.