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Implementation and Training Consultant

| Austin

As an Implementation and Training Consultant, your overall responsibility is to plan and successfully implement Compeat software solutions into customer enterprises to allow the customer to maintain and develop their own internal training programs and software processes and procedures. Implementation Consultants support the Implementation Project Managers in helping Compeat meet and exceed customer expectations.

What you bring to the table:

  • Knowledge and expertise in the restaurant or software industries is preferred, along with a passion for exceeding customer expectations.
  • Knowledge of Accounts Payable and Receivable functions of a restaurant, including preparing and updating spreadsheets, reading reports, reviewing the General Ledger, producing electronic and paper invoices, billing, and bank reconciliation. 
  • You are comfortable with change and bring a flexible attitude in all you do.
  • You have the energy and frame of mind to work in a company that maintains the heart of a startup while building the mind and muscle of an enterprise company.
  • You desire a work environment with a culture that thrives on innovation and execution.
  • You have COGS experience and are able to communicate and demonstrate expertise in COGS; you have implemented and/or managed a COGS system, including inventory and recipe modules; managed actual versus theoretical and the impact on the P&L. 

Primary Job Responsibilities:

  • Become proficient in the areas of implementing and training Compeat software solutions including Accounting, Inventory, Labor, Schedule, Hire, Payroll, and Manager Log.
  • Act in a consultative manner to extend Compeat software best practices as it relates to restaurant and bar industry operations to help the customer achieve their goals.
  • Organize, prepare, and facilitate both group and one on one training courses for Compeat software solutions.
  • Use training event feedback mechanisms to make recommendations for training improvement, and integrate changes in curriculum and/or courses and continuously refine and improve efficiency of the implementation process. 
  • Maintain communication with support and data departments to ensure proper integrations of point-of-sale systems and accounting data migrations
  • Liaise with customers, suppliers, partners, and vendors where necessary.
  • Engage in departmental performance review with Manager and assist in development of strategies to increase training and implementation revenue.
  • Manage customer expectations, anticipate possible issues and communicate turnaround times with reasonable delivery dates.
  • Maintain accurate and organized project notes using our CRM software. Be able to navigate a project effectively and maintain reports to track actionable tasks.
  • Communicate software problems and issues to software development and support teams
  • Research and resolve customer training questions regarding software system and process issues
  • Report any major customer issues or concerns to the T&I Manager
  • Keep personal skills and software knowledge up to date, including but not limited to Compeat software solution upgrades, IT skills, computer software, etc. 
  • Act as a coach and mentor for others

 Desired Personal Attributes:

  • Strong Communicator – excellent written communication skills.
  • Professional and friendly telephone presence.
  • Excellent time management and organizational skills.
  • Strong problem solving and analytical skills.
  • Agile learner adept at working in a dynamic and unstructured environment.
  • Great sense of humor, and someone who does not take themselves too seriously.

 Qualifications and Experience:

  • 3+ years of restaurant operations experience
  • 2+ years of bookkeeping / entry level accounting experience
  • Comfortable reading restaurant sales reports and P&L's.
  • Experience with Inventory and Recipe management.
  • Familiarity with at least one major POS system (Aloha, Micros, Toast, etc).
  • Familiarity with Basic Word and Excel functions.
  • Business Acumen
  • Organizational skills
  • Strong analytical skill-set and ability to effectively use data for strategy
  • Excellent written and verbal communication skills and the ability to communicate with both technical and non-technical personnel
  • Ability to listen, clarify and respond well to questions
  • High level of productivity, reliability, responsibility, attendance, dependability, and accuracy/thoroughness
  • Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality
  • Must possess a passion for teamwork, client service and reaching business results through problem solving
  • Must be able to quickly sort through complex subject material
  • Ability to operate and make timely decisions in an ambiguous, fast-paced atmosphere
  • Must be self – motivated and innovative and maintain high levels of energy through multiple back to back training calls
  • Associates or bachelor’s degree 

In exchange for your hard work you can expect to work in a fun casual environment that cultivates creative thinking and teamwork. You will liaise with lots of fun restaurant clients and assist everyone from restaurant managers to CEOs. You will learn about analyzing a restaurant from financial and operational perspectives. We believe in a work-life balance. We take our work seriously, but we don’t take ourselves too seriously. Come join us and have some fun!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • AngularLanguages
    • HTML5/SASS/CSSLanguages
    • JS/ExpressLanguages
    • NPMLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • RESTful API'sLibraries
    • Web/Windows ServicesLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Service Oriented ArchitectureFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • AxureDesign
    • BalsamiqDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM

Location

Compeat is located in the Domain, close to Rock Rose in the Northside. We're surrounded by retail, hotels, and our passion, bars and restaurants!

An Insider's view of Compeat

What's something quirky about your company?

Half of our senior leadership is female, which is definitely an anomaly. I think the way this has affected the culture of Compeat is extremely positive, and the dynamic it creates feels very inclusive. On a personal level, to see this kind of representation at my company makes me really proud to be here and also inspires me.

Annabelle

Implementation and Training Consultant

What projects are you most excited about?

Currently I'm most excited about Improving the way our customers can order from their vendors. Our Restaurant back office features are battle tested and have been used for millions of hours, so finding ways to continuously improve that experience and bring customers joy, cost savings and efficiencies is very rewarding.

Ben

Senior Product Manager

How has your career grown since starting at the company?

I started where lots of great people started at Compeat, in support. I was able to take more challenging projects and eventually worked my way to Technical Account Manager. Later, I was asked to move over to development, where I currently live as a database developer. Thanks to Compeat, I was able to grow and learn!

Derek

Database Developer

What are Compeat Perks + Benefits

Compeat Benefits Overview

We’re restaurants peeps, and our industry pros enjoy Compeat for more than just the normal schedule (no more nights and weekends!). We offer a range of competitive benefits that keep our employees happy, healthy, and productive. Benefits include a variety of health insurance options, a generous monthly HSA contribution, a legendary 401k match, fitness subsidies, paid parental leave, sick leave, paid holidays and time off, and more. Our peer-to-peer recognition system fosters team collaboration and allows you to choose your own rewards.

At Compeat, we know our employees are the key to our success so we offer additional perks that support our fun and innovative culture. Our Culture Crew coordinates shuffleboard tournaments, weekly on-site massage therapy, organized community service opportunities, and even monthly in-house happy hours that are catered by our own talented former chefs and pastry artists. Employees enjoy kitchens stocked with snacks, cold beverages, and a state-of-the-art coffee and espresso bar.

Our offices spaces are large, mostly wall free, and decorated to inspire creativity and teamwork. The choice of formal or casual meeting spaces offers the right tone for every topic. And our casual dress code and dog friendly environment are sure to make Compeat the best place you have ever worked.

Culture
Volunteer in local community
Friends outside of work
Intracompany committees
Our Culture Crew is a voluntary group of employees from all across the company who meet regularly to plan everything from our monthly birthday happy hours to our annual volunteer day.
Open door policy
Open office floor plan
Diversity
Highly diverse management team
At Compeat, our senior leadership team benefits from a 50/50 gender split.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Compeat's pet policy is dog friendly daily. Hang out with the coolest pups you've ever met.
Fitness Subsidies
Professional Development Benefits
Cross functional training encouraged
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