Implemetation Analyst

| Austin
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About Brightpearl

Come join one of 2021’s Best Places to Work in the heart of downtown Austin. Brightpearl is the number one digital operations platform (DOP) for brands and retailers. We manage everything ‘after the buy button’ so that our customers can focus on growing their business. “People First” is one of our core company value, so before we get too into your day to day, here’s a taster of what we bring to the table:

  • The opportunity to work with talented people
  • A transparent leadership team
  • Flexible working and generous holiday allowances

And that’s not all. Check out our perks and benefits to see what else we offer!

About the Role

We are looking for a hard working, enthusiastic individual to work in our Professional Services and Implementation Project team. As a valued team member, you’ll utilize your analysis skills to interpret and load client data. You will gain first hand experience of delivering a cloud ERP solution to businesses throughout the world, working with some of the most exciting up and coming brands.

Your Day-to-Day
  • Assisting Consultants in new account software set-up during the Implementation process
  • You will be collecting, manipulating & cleansing required data to complete assigned task(s)
  • Manipulate customer data using excel and migration tools
  • Creating bespoke templates using HTML and CSS
  • Capturing project data and recording it against internal systems
  • Monitoring Analyst dashboards to ensure data is maintained to support project timelines
  • Continuously seeking ways to improve and speed up the implementation process
  • Providing formal status updates to internal and external project stakeholders
  • Handling customer service inquiries and fielding ad-hoc technical inquiries as they arise


About You

  • Strong communication skills; the ability to communicate technical information to both technical and non-technical audiences
  • The ability to build customer relationships (internal and external)
  • Ability to work with little instruction on day-to-day work, and achieve results when presented with only general instructions on new assignments
  • Excellent organization skills. The ability to multi-task, manage conflicting priorities and manage workload to strict deadlines
  • Advanced skills in MS Excel essential
  • Experience using HTML and CSS
  • Located in Austin, Texas or willing to relocate
  • We will not be sponsoring any visas at this time

Desired Skills

  • Understanding of API’s and interfaces
  • Basic understanding of databases e.g. MS Access
  • eCommerce software a plus (Magento, Bigcommerce, Shopify)
  • Understanding of Salesforce
  • Online marketplaces (eBay, Amazon etc)
  • Software applications such as Sage 50, Quickbooks, Netsuite
  • Basic understanding of Project Management
  • Customer service experience


  • Join one of Austin's Best Places to Work 2021
  • Competitive compensation package: salary, 100% covered medical, dental, and vision
  • 20 days of annual PTO and 12 Holidays
  • Frequent virtual socials
  • Healthy work-life balance

Right now, we’re all doing our part to flatten the curve by working from home, but whenever its safe to return to the office, we offer:

    • A downtown Austin in an open and vibrant workspace
    • Frequent Company events, team building activities and after hour socials
    • We’re an energetic, driven organization who believe in promoting a healthy work-life balance and support remote working with management approval.

Check us out on Built In Austin to get more of an insight on what it’s like to work with

    Ensuring a diverse and inclusive workplace where we collaborate and learn from each other is core to Brightpearl’s values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a supportive place to work.

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    Technology we use

    • Engineering
    • Product
      • GolangLanguages
      • JavaLanguages
      • JavascriptLanguages
      • PHPLanguages
      • PythonLanguages
      • RubyLanguages
      • SqlLanguages
      • ReactLibraries
      • ReduxLibraries
      • Twitter BootstrapLibraries
      • Backbone.jsFrameworks
      • ExpressFrameworks
      • LaravelFrameworks
      • Node.jsFrameworks
      • SpringFrameworks
      • MemcachedDatabases
      • MongoDBDatabases
      • MySQLDatabases
      • PostgreSQLDatabases
      • Google AnalyticsAnalytics
      • BalsamiqDesign
      • JIRAManagement


    Our office is located on 7th and Brazos near some great lunch spots and the train station. We’re remote friendly so work wherever you’re successful!

    An Insider's view of Brightpearl

    How do you collaborate with other teams in the company?

    Brightpearl has given me an amazing opportunity to see creative collaboration, support, and teamwork across departments where even the execs aren't afraid to dive in to assist and support our customers. I am so proud of my company for getting on the Built in Austin's Best Places to Work list, it was well deserved.


    Professional Services Project Manager

    What makes someone successful on your team?

    You have to be a self starter and vocal about what you need. Management wants you to be successful and will help you along the path to success, so don't be shy.


    Employee Experience Manager

    What’s the vibe like in the office?

    It's great to be a part of a company where your contributions are recognized and encouraged. From day one, I've felt support from the team and have consistently been provided insight on Brightpearl's trajectory. I'm incredibly excited for both the future of my career here, and the future of Brightpearl.


    Presales Engineer

    What are Brightpearl Perks + Benefits

    Brightpearl Benefits Overview

    We pride ourselves on being People First. Here's how we are fostering an inclusive and caring culture in a remote world:
    -Cover 100% of medical, dental, and vision for employees.
    -Offer 20 days of PTO plus 12 paid holidays.
    -Buddy program for new team members
    - Remote friendly
    -Utilize interactive slack tools like Donut
    -Work with you on providing all you need to succeed while working from home
    -Frequent Socials e.g. our Movie Club, book club, Craft slack channels
    - Participation in Perks platform Juno. With points given each month to use on whatever wellness means to you!
    -Peer nominated Values Awards

    Volunteer in local community
    The Company offers paid volunteer opportunities annually for employees to work together on a community project.
    Friends outside of work
    Open door policy
    Team based strategic planning
    Group brainstorming sessions
    Pair programming
    Open office floor plan
    Dedicated Diversity/Inclusion Staff
    Highly diverse management team
    Unconscious bias training
    Diversity manifesto
    Diversity Employee Resource Groups
    Hiring Practices that Promote Diversity
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Brightpearl offers the opportunity for employees to save money on a pre-tax basis for things that they are already paying for on medical, dependent care and commuter expenses.
    Disability Insurance
    Brightpearl pays 100% of the cost for Short-term and Long-term disability benefits.
    Dental Benefits
    Brightpearl's dental plan pays 100% of the cost for preventive care 2x in a 12 month period. The employee premium is covered at 100% by the Company.
    Vision Benefits
    Our vision plan is through one of the largest network of providers. Brightpearl pays 100% of the employee premium for this benefit.
    Health Insurance Benefits
    We have two Medical plans. A High Deductible Plan with a HSA option which the Company contributes to every pay period. Also a traditional PPO plan. Both employee premiums paid 100% by the Company.
    Life Insurance
    Brightpearl pays for 1x base annual salary for every employee.
    Onsite Gym
    Our Austin office has access to an onsite fitness facility for all employees.
    Mental Health Benefits
    Retirement & Stock Options Benefits
    Our 401K plan is currently through Vanguard and offers a wide selection of funds to choose from to round out your saving options. We also offer a ROTH choice as well.
    Company Equity
    Match charitable contributions
    Child Care & Parental Leave Benefits
    Flexible Work Schedule
    Family Medical Leave
    Company sponsored family events
    Vacation & Time Off Benefits
    Generous PTO
    Our PTO plan gives employees 120 hours of time to use for vacation or personal reasons.
    Paid Volunteer Time
    Paid Holidays
    Brightpearl offers 12 holiday days including the employee's birthday!
    Paid Sick Days
    Perks & Discounts
    Beer on Tap
    Casual Dress
    Brightpearl focuses and the work that the employees contributes and supports each employee to come to work in a casual office dress.
    Company Outings
    Brightpearl has team-building events, Company-wide holiday parties, a BBQ family-friendly event and many opportunities for happy hour as well.
    Stocked Kitchen
    Brightpearl has a stocked kitchen with coffee, tea and snacks.
    Some Meals Provided
    The Company will host frequent lunch and learn opportunities for the employees.
    Happy Hours
    Parking is reimbursed up to $150 per month for parking in Austin.
    Fitness Subsidies
    We have partnered with Gold's gym to offer our team discounted rates!
    Home Office Stipend for Remote Employees
    Professional Development Benefits
    Job Training & Conferences
    Lunch and learns
    Promote from within
    Time allotted for learning
    Online course subscriptions available

    Additional Perks + Benefits

    Brightpearl has an Employee Assistance Program which provides free and confidential counseling and financial advice.

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