Principal Global Expansion Manager at BigCommerce

| Austin
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

As BigCommerce expands internationally, we are passionate about finding a strategic leader to shepherd cross-functional teams through this critical period of growth. Do you love solving problems, building scalable structure, and influencing cross-functional collaboration? Are you motivated by strategic, complex, high value growth initiatives that help a business scale? 

Reporting to the Director of Strategy & Analytics, we are looking to hire a Senior Program Manager to oversee the execution of our international expansion efforts. This person will bring business acumen and industry experience to BC to help us stand up and operationalize scalable frameworks for expansion.

The ideal candidate is able to quickly build trust with a wide variety of stakeholders and leverage operational expertise to drive change. Leveraging a mix of practical experience, interpersonal skills, financial acumen, SaaS know-how, operational savvy, process improvement, and analytical thinking, this leader will be instrumental in driving decision making and positive organizational change. 

What You’ll Do

  • Oversee the program for international expansion and shepherd the company through high value organizational change to drive this strategic growth initiative
  • Author and implement strategic frameworks for gaining and maintaining alignment cross-functionally on roadmaps for product & engineering teams, business development teams, general & administrative teams, and executives
  • Create and oversee a rhythm for engaging stakeholders across the business to identify, scope and monitor the execution of international initiatives using frameworks
  • Develop an engaging set of processes and controls with stakeholders and executives that encourages agile problem-solving, aligned decisions on investments, and quickly escalates risks and roadblocks to drive mitigation plans with positive outcomes
  • Organize productive, detailed working session agendas to drive desired outcomes and hold teams accountable to follow ups
  • Effectively distill executive presentations to drive decisions, thoughtfully tailoring the message for the audience
  • Build exceptionally strong partnerships with stakeholders to develop a deep understanding of the business, opportunities, and risks. Key stakeholders include:
    • SVP and EMEA/APAC General Managers for International Expansion for strategy
    • Strategic Operations to continually update financial models to reflect impacts of business decisions, and size growth opportunities for the executive team
    • Product and Product Marketing to assess and monitor country entry viability and readiness, ensuring the Product roadmap is aligned to business plans
    • Sales, Marketing, and Business Development leaders to ensure go-to-market strategies are aligned, within budget, and timed appropriately
    • G&A teams to thoughtfully layer in opex requirements to the economic model once technical and business teams have locked in their strategies
  • Build and maintain scalable, repeatable processes for future expansion to ensure this strategic initiative matures into an integral part of BC’s annual planning process
  • Draw on experience aligning cross-functional teams towards common goals (ie OKRs, etc)

Who You Are

  • 9+ years of experience in management consulting, strategic program management, product marketing, change management, or SaaS business operations
  • A bachelor’s degree in a quantitative field (Business Administration, Finance, Statistics, Economics) preferred. MBA a plus.
  • Experience in SaaS or the tech sector strong preference, as well as previous experience with global expansion initiatives 
  • Experience using  a variety of tools like JIRA, Confluence, and G Suite strong plus.
  • Experience coaching teams in an Agile delivery organization and familiarity with Agile principles and practices required.
  • Agile development, process improvement/quality certifications a plus (e.g. PMP, ScrumMaster, Lean or Six Sigma), technical PM experience not required.
  • Demonstrated experience and comfort facilitating and owning all aspects of large cross-functional meetings, strong business acumen, and organizational agility 
  • Proven ability to influence without authority up, down, and across the organization
  • A positive, goal-oriented collaborator who is flexible to pivot a project’s tactics in real time when a more efficient path becomes clear or an immovable roadblock appears
  • Change manager who maintains repositories, communicates status updates, escalates risks with resolution plan, upcoming milestones, and recent releases to leadership teams
  • Continuous improvement attitude; ability to seek out and implement internal or external best practices, to problem-solve in ambiguous situations, to thoughtfully earn trust
  • Exceptionally driven with a insatiable curiosity for business improvement 

Diversity & Inclusion at BigCommerce
We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that.

Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.


Current BigCommerce Employees: Please use the internal job board to apply for openings

#LI-LP1 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted Once per week.
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

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