Solutions Engineer at Zello

| Austin
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About Zello

Zello builds technologies that connect and protect frontline workers, a staggering 80% of the global workforce. With over 150 million users, we turn any phone into a walkie talkie and provide a complete communications ecosystem for frontline organizations. We’re the industry leader, helping transportation/fleet management organizations, retail associates, paramedics, nurses, hospitality workers, and construction crews stay connected and get work done! As a company, Zello is bootstrapped, has strong product-market fit, and is now accelerating its growth across a multi-billion dollar market.

As a Solutions Engineer you will have ownership and responsibility for leading the technical presales activities as a partner to our Account Executives. Providing expertise to account teams, prospective customers, existing customers for expansions and partners that support Zello’s objectives and mission in a fast-paced and dynamic market. You will be a technology and solutions evangelist responsible for developing winning proof of concepts that prove technical and business value with our Enterprise customers that incorporate both direct and indirect (partner) frontline worker solutions.

In addition to a mastery of Zello’s solutions and innovation, you will possess a solid understanding of competitive solutions in the market.

After a successful first three months, you will
  • Deliver compelling demonstrations of Zello’s solutions for frontline workers
  • Understand and effectively communicate the business outcomes enabled by our solution in key vertical industries
  • Lead at least one proof of concept engagement with a prospective customer
What you’ll do
  • Preparation and delivery of sales presentations and application/technical training to customer, prospects, and partners.
  • Design and execute proof of concepts in collaboration with an Account Executive to drive the technical win in support of the prospective customers desired business outcomes which will include problem diagnosis and problem solving experience
  • Engage with prospective partners to provide technical knowledge and support for their integration of Zello as part of their offering for frontline workers and assist in qualifying their ability to be a successful Zello value added reseller/partner by delivering an excellent solution and customer experience.
  • Assist prospects and customers with the installation and deployment of hardware and/or software needed to support a successful customer experience
  • Drive a business outcome selling approach by consulting with customers to demonstrate how Zello’s Frontline Worker solution can positively impact their business
  • Serve as a great teammate by communicating with our product and engineering teams features, functionality and capabilities needed to address current and future customer requirements.
What you’ll bring
  • 3+ years as a skilled technical pre-sales professional who works in complex selling environments and collaborates closely with and provides solution guidance to multiple customers/partners/sales demonstrated through a track record of leading significant technical wins. 
  • Technical competence with enterprise IT environments (Networking - LAN/WAN, Mobile Device Management, IoT Hardware, Cloud and Hybrid Cloud Solutions) and with mobile applications of voice/data solutions
  • Solid understanding of SaaS, Cloud architectures, SDKs/APIs and Unified Communications 
  • Strong communication (written and verbal), presentation, listening, collaboration, demonstration and consulting skills
  • A high level of accountability and strong organization skills
  • Attention to detail, which you will demonstrate by using the word "orange" in your cover letter
  • Enthusiastic and happy while helping others, humble
  • Bachelor's degree
  • Experience in an hourly frontline worker role is a plus
  • Experience with the reality of working at a startup with a staff of less than 50
  • Willingness to travel (35%-50%)
  • Preferred skills: Solution Consultant experience with solutions for frontline workers and bilingual with ability to clearly communicate (written and verbal) in Spanish

At Zello, we're looking for people with honesty, grit, and a strong desire to serve frontline workers. We hire for potential and passion over checking every qualification box. We pay generously, offer equity with significant upside, and intentionally design our benefits to encourage healthy and well-balanced employees, from flexible work schedules to sabbaticals after a few years of service. Join us.

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Technology we use

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Location

Downtown Austin on W 6th, with quick highway access. Directly across from Mean Eyed Cat and El Arroyo, there’s always somewhere for lunch or drinks.

An Insider's view of Zello

How would you describe the company’s work-life balance?

Zello’s work life balance is definitely work hard, play hard. Each of us does our part of building the collective together but we also take time for ourselves. Zello acknowledges that we’re people and that we have lives outside of work so there’s a great focus on making sure that there’s a balance between the personal and the professional.

Kris

Business Development Representative

What is your vision for the company?

Zello’s purpose is simple: to enable the power of the human voice. Voice brings people together for the greatest good. Zello’s service protects the value carried in tone, inflection, articulation - the power that conveys a sense of urgency and builds trust.We believe there is no more efficient or empathetic form of communication in today’s digital

Bill

Chief Executive Officier

What’s the vibe like in the office?

I enjoy my work, but I enjoy interacting with my coworkers most. They are all intelligent, quick-witted, and hard-working. Even though I can see how hard everyone works, the vibe of the office is still laid-back compared to other places I’ve worked.

Victor

Backend Software Engineer

What are Zello Perks + Benefits

Zello Benefits Overview

We’re a technology that functions seamlessly so frontline workers can get the job done. We view benefits in the same way: you shouldn’t be worried about healthcare or where and when you work while you’re doing a great job. It's all about practicing your craft. We give you the resources and support to do what you do best the best way you can do it.

Our team-building events, from destination hackathons to weekly happy hours, are essential to our culture. We offer a large open office plan that encourages transparency and makes it easy to collaborate and create a work product that matters.

We also focus on giving our employees everything they need to maintain a work-life balance. 100% paid health insurance. Work-from-home days and the possibility to be remote. Flexible hours. Unlimited PTO. All of these benefits help us attract and keep the very best, so that we can be the best.

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Zello covers 100% of employee dental insurance through Blue Cross Blue Shield. We also cover 50% of the cost difference for employee spouses and dependents.
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with an allowance for glasses and contact lenses.
Health Insurance Benefits
Zello covers 100% of employee health insurance through Blue Cross Blue Shield. We also cover 50% of the cost difference for employee spouses and dependents.
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Zello's 401(k) retirement plan offers a broad selection of stocks, bonds, and international index funds to choose from.
401(K) Matching
Zello's 401(k) retirement plan matches employee contributions up to 4% of their annual base salaries, with immediate vesting for matched contributions.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Zello offers up to 12 weeks of paid leave for parental leave
Flexible Work Schedule
Zello offers flexible work hours, so you can work when you're most productive.
Remote Work Program
We're all working from home during the pandemic, but look forward to being together in the office again when it's safe!
Vacation & Time Off Benefits
Unlimited Vacation Policy
Zello's unlimited vacation policy allows employees to take off as many days as they need.
Generous PTO
Sabbatical
Eligible employees get 30 days of paid sabbatical after their first 5 years of working at the company. Employees who elect to take their sabbatical later than their 5th year get even more time off!
Paid Holidays
Zello offers all employees paid time off to observe major holidays.
Paid Sick Days
Zello believes in taking care of its employees, which includes paid sick days as needed.
Perks & Discounts
Casual Dress
Zello's casual dress code includes jeans every day of the week.
Company Outings
Zello holds quarterly paid team events and two destination hackathons a year.
Stocked Kitchen
Zello has a fully stocked kitchen including unlimited snacks, coffee, and tea.
Some Meals Provided
When we're in the office, we love to have team lunches on Wednesday. Zello provides these for free to employees!
Happy Hours
Zello holds weekly paid happy hours to allow employees time to bond and relax together.
Parking
Zello employees don't worry about where they will park - we provide parking in the attached garage of our downtown office.
Relocation Assistance
Relocation Reimbursement Assistance is available for approved roles.
Fitness Subsidies
Zello reimburses up to $50 each month for employee fitness programs.
Professional Development Benefits
Continuing Education stipend

Additional Perks + Benefits

In addition to all this, we also get to enjoy a lovely outdoor patio with views of the downtown skyline, a place we love to go to get together and share happy hour drinks on Fridays! And last but not least, we take the whole company periodically for hackathons - the last one was in Cancun!

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