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Account Coordinator (Second Shift)

| Austin
At Arrive Logistics, we are committed to servicing our customers and exceeding expectations. Our team members are trained to see the world through the eyes of our customers and transcend the investment of a traditional broker relationship. With that mission in mind, we are looking for a dedicated, detail-oriented Account Coordinator to execute first-rate service to our customers! You will collaborate externally with existing accounts and internally with our sales team to ensure that we provide as much value as possible to our customers. If you enjoy a quick pace and operational precision, this might be the right role to launch your logistics career!

In this role, you will:

  • Learn the ins and outs of Arrive’s accounts from their accompanying sales reps.
  • Become an expert on different Transportation Management Systems.
  • Schedule appointments and input shipment details for all related loads.
  • Update internal & external portals with shipment details as needed.
  • Communicate daily with customers and related facilities to ensure needs are being met.
  • Track the progress of each shipment and communicate updates to all related parties.
  • Field all customer inquiries regarding shipment status.
  • Collaborate with sales representatives to ensure accounts are being appropriately serviced.

The ideal candidate is/has:

  • Available to work our second shift from 1 PM to 9 PM, Monday through Friday.
  • A bachelor’s degree in a relevant field of study, preferred.
  • Proven demonstration of commitment and work ethic in a school or work setting.
  • Fast-paced and able to multitask in a high-pressure environment.
  • Able to take verbal/written instruction and execute with confidence.
  • Passionate about customer service & solving problems with customer experience in mind.
  • A polished communicator with exceptional interpersonal skills; both verbal & written.
  • An “LFG” attitude – once you meet us, you’ll see what we mean.

Why Arrive?

  • Start your logistics career in a valuable role with long-term growth opportunities.
  • Work in the booming city of Austin, TX!
  • Earn a competitive base salary + incentives.
  • Train alongside experts in the logistics industry. 
  • Take advantage of excellent benefits, including health, dental, vision, and life coverage. 
  • Invest in your future with our matching 401K program. 
  • Leave the suit and tie at home; our dress code is casual.
  • Eat for free on Fridays...lunch is on Arrive!
  • Sweat it out using our local gym discounts.
  • Recharge your batteries at our fully-stocked caffeine bar.
  • Soothe aches and pains with our monthly in-office massages!

Read Full Job Description

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • GraphQLLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • RedisDatabases

Location

Our brand new HQ is located at the MetCenter, a business park in Central Austin that is minutes from downtown Austin & the airport.

An Insider's view of Arrive Logistics

What’s the vibe like in the office?

The vibe is a mix of relaxed and high intensity... Relaxed in a sense that its very easy to talk to anyone in the company (including leadership) and everyone is approachable. High intensity in the way that everyone is striving for the same goals and the work is exciting, challenging, and high impact.

Gary

Associate Product Manager

How do you collaborate with other teams in the company?

We take a very hands on approach to collaboration. Arrive is made up of very knowledgeable people that are passionate about the company and what we do. Our best collaboration happens when we all get in a room to brainstorm, share ideas, and challenge each other until we come up with the best solution.

Tyler

Principle Product Manager

What makes someone successful on your team?

The easy answer is to deliver a valuable yet efficient Product to the business and it's stakeholders. However, within our team dynamic, I believe someone's success is seen when they correctly assess the business' problem(s), deliberate on a possible solution(s) to address that problem, and execute the plan to fix it.

Rob

Product Coach

How do you empower your team to be more creative?

Hire talented people and then take a step back and let them do what they do best. I encourage my employees to aim high and embrace the company vision. Failure happens, but I'm there to remind them that falling short is the price of aiming high - This is almost always a price worth paying. My job is to provide mentorship and celebrate innovation!

Marc

VP of Software Engineering

How has your career grown since starting at the company?

Since starting at the company a year and a half ago, I moved from a mid-level role to a managerial role. Arrive recognizes your achievements and also takes into consideration your career aspirations. Managers work with you to help you develop the skill-set needed to take you to the next level in your career and challenge you to reach your goals.

Heather

Product Manager

What are Arrive Logistics Perks + Benefits

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Our pet insurance policy covers up to 90% of out of pocket expenses.
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Arrive Logistics provides employees with a 401(k) matching plan managed by Standard. We match 50% of contributions up to $4,000 annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Some Meals Provided
Employees get free lunch every Friday.
Happy Hours
Parking
We offer employees free on-site parking.
Relocation Assistance
Fitness Subsidies
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