Kong Screen Printing is a customer service driven screenprinting and design studio based in Austin, TX. We specialize in screen printed apparel, embroidery, and general promotional items for fashion brands, businesses, schools, bands, and non-profit organizations.

We are looking for someone to join our team in a unique role that combines aspects sales, account management, and project management into a position that is primarily focused on providing an outstanding experience for our customers.

Duties & Responsibilities

• Meet monthly, quarterly, and annual sales goals by nurturing existing customer base and growing new customers through outbound sales.
• Build long term customer partnerships by focusing on an educational sales method, as opposed to pressure driven sales.
• Ensure customer satisfaction by managing projects from the initial request through completion, and follow up with customers to gather feedback on their experience.
• Set customers up for long term success by helping them develop a plan for their long-term merchandise needs.
• Work closely with production teams to ensure projects are completed on time and match the customer’s expectations.
• Proactively contact customers to keep them informed of new trends and products.
• Manage 3rd party provider relationships, orders, and production schedules.
• Collaborate with Kong’s graphic designers to assist customers with merchandise concept development.

Experience

• Previous sales and account management experience is a prerequisite for consideration. Apparel or promotional item sales experience is preferred.
• A basic knowledge of Adobe Illustrator and Photoshop is necessary to be successful in this position.

This job is ideal for someone who is:

• Service Focused -- providing a top notch service experience for our customers is central to what we do
• Dependable -- this is a key role on our team and reliability is critical to being successful
• People-Oriented -- we are a small team that works closely to make sure our customers have a great experience
• Adaptable -- it's common for projects to change course during the sales process, you must be flexible to meet their needs
• Detail-oriented -- there are a lot of moving pieces to the projects we work on that require a keen focus on details
• Achievement Focused -- you should enjoy taking on challenges, even if they might fail
• Autonomous/Independent -- be able to work with little direction and figure things out on the fly

Benefits

• Base compensation can range between $25,000 - $35,000 yearly plus commissions on sales. Total compensation can be between $35,000 - $60,000+ based upon sales performance.
• Paid Time Off and Paid National Holidays starting on first day of employment.
• Eligible for employer sponsored health insurance on first day of employment.
• All kinds of other cool stuff!

Schedule

Work schedule is Monday-Friday, 9:00 AM - 5:30 PM with a 30 minute lunch break. Due to the nature of the role, additional work can be necessary based upon the workload.

COVID-19 Precautions

• Workplace consists of a small team with ample space to social distance.
• Masks are provided and required in the studio.
• Limited in-person customer interaction