Account Manager, Distribution at Atmosphere

| Austin
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Account Manager, Distribution
(Austin, TX)

About Atmosphere:
Atmosphere is the world’s first and largest free ad-supported streaming TV service for businesses offering original, owned, and operated TV channels along with Partner Channels from prominent brands. The platform has been built from the ground up with proprietary content, technology, and data to deliver unparalleled experiences for businesses and advertisers. The platform also provides a paid upgrade to a digital signage feature for businesses to run their house promotions within the content. Atmosphere was incubated under Chive Media Group and spun out in 2019.

About this Role:
We are looking for a self-driven, enthusiastic, and hands-on Account Manager to help our customers realize and maximize the value of their Atmosphere subscription and services.

As an Account Manager at Atmosphere, you will be in a revenue-generating role and highly organized with excellent interpersonal skills and a passion for technology. You’ll regularly engage with customer stakeholders to accelerate the adoption of new features, increase and sustain product usage, and facilitate a positive feedback loop between the customer and Atmosphere. You’ll leverage customer health monitoring tools to proactively identify issues, and work with your customers to implement strategies for product success. You’ll be an integral part of their success and bring value to every interaction - from onboarding to renewal.

You’ll need to be adaptive and excited at the opportunity to help invent new processes, contribute to what’s already been built, and interact with customers on a daily basis. This business moves fast, so you will need to be comfortable in an early-stage startup where challenges appear daily. You will shift between account initiatives, marketing discussions, and operational & product improvement sessions. This position will report directly to the Senior Manager of Customer Success.

Responsibilities: 

Customer Upselling

  • Encourage low streaming customers to stream more
  • Identify white space in your book of business and actively sell new business and additional locations 
  • Convert lapsed accounts into streaming accounts through proactive reach out

Customer Enablement

  • Become a product expert on Atmosphere features, value proposition, and competitive positioning
  • Provide compelling recommendations based on the knowledge and insight of customer’s profile based on detailed records in the CRM
  • Collect feedback from customers to determine their pain points and inefficiencies, then help them through it to increase customer satisfaction and retention
  • Provide customers with walkthroughs of new and existing product features
  • Proactively engage with specific customer accounts both pre and post-implementation to ensure a smooth and successful adoption

Customer Intelligence

  • Proactively reach out to customers when risk events are detected – including changes in users, low stream time, product adoption rate, etc.
  • Identify high potential customers on the basic plan and upsell them to the pro plan
  • Proactive status reporting on data, device, and stream time 
  • Collaborate with Atmosphere ’s sales, product, and support teams to escalate customer needs
  • Document product feature requests and report to Atmosphere's product team

Customer Advocacy

  • Build ongoing customer relationships to ensure satisfaction and product loyalty
  • Deliver recurring account reviews and advise on industry best practices
  • Drive positive customer experiences and customer evangelism (references, case studies, and quotes)

Day to Day Overview:

  • Timely Discovery Calls and check-ins 
  • Calling and reactivating lapsed accounts 
  • Driving more stream time for low and mid streaming accounts
  • Upselling high potential customers from Basic to Pro
  • Enriching new customer info on each and every record you come in contact with
  • Responding super fast with specific high-quality information based on the customer’s profile and history - not just emailing FAQs back
  • Getting on the phone or a screen share to help - no phone reluctance
  • In-person visits from time-to-time

Required Qualifications:

  • 1+ years of Account Management experience within a SaaS/ high-tech work environment
  • Strong communication and interpersonal skills in building and maintaining customer relationships
  • Strong aptitude for technology and desire to learn new software
  • Boundless energy, enthusiasm, and positivity
  • Experience leading customer conversations and the ability to lead presentations for a managerial audience
  • Ability to take initiative, own processes and work independently as required
  • Ability to explain technical concepts and theories to both technical and non-technical users
  • Experience with Zendesk and Salesforce is a plus

A Perfect Candidate Will:

  • Approach the role with a service-leader orientation, maintaining strong working relationships with others based on integrity, authenticity, and mutual respect
  • Be a self-directed, innovative contributor 
  • Pay attention to the details, but also see the strategic implications in the big picture 
  • Have a curious mind
  • Be proactive, autonomous, and results-oriented, comfortable independently solving problems despite ambiguity

Compensation and Benefits:

  • Competitive salary + commission
  • Company equity
  • Competitive insurance
  • Company 401(k)
  • Open vacation policy
  • Dynamic office environment
  • So much more!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • LaravelLanguages
    • GCPLanguages
    • Vue.jsLanguages
    • FlaskFrameworks
    • LaravelFrameworks
    • Vue.jsFrameworks
    • Google CloudFrameworks
    • MySQLDatabases
    • RedisDatabases
    • BigQueryDatabases
    • Google AnalyticsAnalytics
    • FigmaDesign
    • InVisionDesign
    • SketchDesign
    • Google DocsManagement
    • JIRAManagement
    • PrismicCMS
    • Salesforce Marketing CloudCMS
    • PipedriveCRM
    • SalesforceCRM
    • Salesforce Marketing CloudEmail
    • Salesforce Marketing CloudLead Gen

Location

Atmosphere is in the heart of downtown Austin steps away from all the live action and minutes from the state capitol.

An Insider's view of Atmosphere

What’s the vibe like in the office?

A fast-paced, high-energy environment with an amazing work-life balance.

Cyrus

Account Executive

What projects are you most excited about?

TikTok; we’re excited to make it easy for people to experience TikTok by partnering to bring the joy and creativity of the two platforms to new screens, venues, and audiences across the globe.

Jeremy

VP of Content

How does the company support your career growth?

There is a highly attainable promotional track through lifetime customer acquisition as well as a leadership development program that is designed to further career development.

Lydia

Senior Account Executive

How do you empower your team to be more creative?

By cultivating open communication and encouraging my team to voice their ideas and opinions. We intentionally change things up by working at coffee shops and holding "campaigns & coffee" meetings to freely strategize and brainstorm creative ideas.

Brittney

Head of Strategic Partnerships

What’s the vibe like in the office?

When coming to Atmosphere, they made sure that inclusion was a want and a need. Having women, LGTBQ, etc. embody the culture here will put us on the moon, and being a part of it is a dream!

Maddy

QA Engineer

What are Atmosphere Perks + Benefits

Atmosphere Benefits Overview

Competitive salary
Company (401(k)
Company equity
Competitive insurance plans
Coolest office in Austin
Catered lunches
Open vacation policy
So much more!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks

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