Account Manager - Recruiting Operations

| Austin
RigUp is changing the way work is done in the energy industry. Each one of our teams exists to move us closer to our north star -- “to empower the people who power the world.” The Marketplace Operations team at RigUp is responsible for matching supply and demand across people and services. We are responsible for implementing technical solutions to match the unique needs of our customers: these range from traditional sourcing needs to workforce management to on-demand services.
 
RigUp is hiring an Account Manager - Recruiting Operations in our Austin office. Finding jobs for the men and women who power the world is what motivates us. In order to find jobs for these men and women, we must understand the needs of the businesses that are looking to fill open positions. We need someone who can be an industry expert in determining future recruiting needs as well as someone with a firm understanding of the recruiting process. At the end of the day, you get excited about filling customer’s recruiting needs and you do whatever it takes to deliver results.
 
If you have previous experience in the energy industry, that would be a huge benefit - anything from the oilfield to utilities to renewable energy markets would be applicable.

What you'll be doing:

  • Ensure fulfillment against industry demand for oilfield/renewable energy labor
  • Partner with energy companies (Oil & Gas/Renewable Energy) to deliver on each resume request that crosses your desk
  • Think strategically about your book of business and how to drive growth within existing accounts as well as penetrate new pockets.
  • Ask the right questions and speak the industry's language to streamline data collection and deliver against unique companies preferences as well as working to continual improvement of RigUp’s relationships with client companies
  • Enable companies to make the most educated decisions about the men and women that will be hired from RigUp’s diverse marketplace of skilled labor
  • Monitor macro industry trends in order to forecast regional labor shortages and proactively fulfill against labor demand 
  • Partner with product, eng, data science and customer success teams to optimize the way RigUp’s product serves our customers needs

What you should have:

  • 2+ years of Account Executive or skill-based customer service roles (e.g., recruiting, sales, support, success, onboarding, etc.)
  • You have a deep understanding of Oil & Gas, Renewables Energy (wind/solar), or Skilled Trades/ Manufacturing industries
  • You have the determination to build large books of business from scratch, and with a ‘do-whatever-it-takes’ attitude to get there
  • You approach problems objectively, and use data to support your hypotheses
  • You are results oriented, and understand that there is no one correct approach to hit your goals
  • You can identify signals from noise, and develop processes to minimize noise in a marketplace
  • You thrive in relationship-based roles, and you approach your internal, cross-functional activities with the same rigor as you serve your customers
  • You are an entrepreneur at heart, understanding that you are building a business and willing to wear all hats to make it work
  • You can handle multiple books of business simultaneously, and quickly take action on the parts of your job that you can automate
  • You are driven by fulfilling your customer needs above all else
  • You are a team player, and will prioritize business objectives over personal goals
  • Skilled spreadsheet, presentation ability, and docs knowledge a must

Perks:

  • Flexible PTO policy
  • 401k Program with 4% match
  • Fully paid employee health insurance for employee
  • Daily catered meals
  • Competitive commuter benefits
  • Open office space in the heart of downtown Austin
  • Career development opportunities + partial reimbursement for ongoing education
  • $2,000 vacation stipend on your 3 year anniversary

RigUp is a technology company that's building a platform to better support the energy workforce. Through the industry’s largest marketplace, we’re improving the lives of contractors and helping service providers and operators find the people who will get the job done. Headquartered in Austin, TX, and backed by a16z, Founder’s Fund, Quantum Energy Partners, and Silicon Valley Bank, we’ve raised $423.8 Million in funding to support our mission to change the way work is done in the energy field.
Our goal is to make RigUp an environment where any and all people feel welcome, respected, and free to be their authentic selves. We welcome applicants of all gender identities, sexual orientation, educational background, religion, ethnicities, veteran status, and citizenships. We’d love to learn what you can add to our team!

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks

Location

RigUp is located in downtown Austin right next to Lady Bird Lake. We're close to a ton of restaurants, coffee shops, bars, and trails along the water!

An Insider's view of RigUp

How does your team reward individual success?

We are rewarded with a promise. At the end of a season of ambiguity and strife, apart from any monetary or material items, we will always be able to say there was joy, encouragement, and meaning.

Quan

Customer Support Specialist

What's the biggest problem your team is solving?

One of the coolest things we’ve been working on has been parsing resumes to gather information about employment history and references so that our consultants don’t have to spend a ton of time filling out confusing forms. We hope to get quicker, more accurate data while making the platform easier to access and more useful for our consultants.

Zayne

Engineering Manager

How has your career grown since starting at the company?

RigUp has fostered my career growth by coupling my strengths and interests with the company’s needs. I’ve gotten the opportunity to fill a variety of different roles that I’ve gained an invaluable amount of experience from and that will increase my marketability down the road.

Leyna

Business Process Analyst

What is your vision for the company?

At RigUp, we're building the largest job marketplace in the energy industry by making it easier for contractors to find work and for companies to staff up by hiring ready, qualified workers. As CEO, I want to grow an organization that creates value in the world and ensures RigUp is an environment where our employees feel empowered to make decisions

Xuan

CEO

What’s the vibe like in the office?

The energy at the RigUp office is contagious. We work on interesting problems and are truly making a difference in people's lives. Work is simply better when you love what you do!

Brittany

Talent Lead

What are RigUp Perks + Benefits

RigUp Benefits Overview

Competitive salary
Full health, dental, and vision coverage
Unlimited vacation
401(k) with 4% match
$2,000 annual vacation stipend starting on your 3rd anniversary
Regular off-site activities such as happy hours, team building events, intramural sports leagues, etc.
Catered breakfast, daily lunch stipend, and a fully stocked kitchen
75% tuition reimbursement on continuing education
Office in the heart of downtown Austin
Flexibility to work from home
Onsite gym

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees Paid on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
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