Customer Success Manager

| Austin
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About Juniper Square

Our mission is to make the world’s private capital markets more efficient, transparent, and accessible. Privately owned assets like commercial real estate make up half of our financial ecosystem yet remain inaccessible to most people. We are digitizing these markets and as a result bringing access to millions who don’t currently benefit from one of the most productive corners of our financial ecosystem. If you care about making the world a better place by making markets work better through technology—all while contributing as a member of a values-driven organization—we want to hear from you. We’ve doubled our team in each of the past four years while maintaining an excellent culture and staying true to our values. We are well-funded and building for the long-term. We need YOU to help us achieve our mission.

About your role

As a Customer Success Manager at Juniper Square, you’ll be a trusted partner to our private equity customers, helping to drive usage and adoption of our software, and ensuring customer satisfaction. You’ll be responsible for onboarding new customers, consulting on their platform usage, and ensuring they’re getting maximum value from Juniper Square. 

This is a fast-paced role where no two days are the same; on any given day you’ll be training customers, troubleshooting issues and implementing creative solutions, collaborating with our product and engineering teams to improve the customer experience, and supporting the launch of new features. This position requires outstanding relationship and project management skills in support of customers who are transforming the way they do business by using Juniper Square.

You’ll engage with customers hands-on, partnering with business leads to understand their current ways of working and helping them devise new and more efficient practices. You’ll leverage your product expertise and knowledge of industry best practices to help customers provide a best-in-class experience to their investors. Additionally, you’ll be a customer advocate internally, working across teams to ensure that Juniper Square’s product and services continue to meet and exceed expectations.

This role presents a great way to gain a wide range of experiences in software startups.  If you’re considering a future in product marketing, sales, product management, or sales engineering, customer success is a great stepping stone since you’ll get exposure to all of these areas.

What you'll do
  • Manage a portfolio of customer accounts to foster strategic, long-term partnerships
  • Develop and implement strategies to drive product adoption, satisfaction, and value creation for our customers
  • Build knowledge of our evolving product, devise workflows to solve for customer needs, and lead trainings
  • Work proactively to solve external and internal challenges
  • Collaborate with product and engineering teams to create new product features that reflect the voice of our customers
Qualifications
  • 2+ years of experience in a client-facing or project-management role, such as customer success, consulting, or investment banking.
  • Strong written and verbal communication skills, including comfort with presenting to senior executives and ability to change communication style based on audience 
  • High empathy for customers and passion for helping others
  • Strong project-management skills, including great attention to detail and ability to juggle working on multiple projects at once
  • Interest in new technologies 
  • Diplomacy and grace under pressure
  • Ability to travel for customer in-person visits 
  • B.A. or B.S. degree
Benefits
  • Competitive salary and meaningful equity
  • Health, dental, and vision care for you and your family
  • Unlimited vacation policy and paid holidays
  • Generous paid family leave, medical leave, and bereavement leave policies
  • 401k retirement savings plan
  • Professional development stipend
  • Healthcare FSA and commuter benefits programs
  • Monthly work from home wellness stipend while we're all remote
  • Mental wellness coverage including live coaching and therapy sessions
  • Home office productivity allowance to help create an ideal work from home setup

At Juniper Square, we're building a company where all kinds of people from all walks of life are valued and respected. We encourage people from underrepresented backgrounds to apply. If you think this job sounds like you, come join us! We’d love to hear from you.

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Technology we use

  • Engineering
    • PythonLanguages

What are Juniper Square Perks + Benefits

Juniper Square Benefits Overview

Benefits at Juniper Square include:
Competitive salary and meaningful equity
Health, dental, and vision care for you and your family
Unlimited vacation policy and paid holidays
Generous paid family leave, medical leave, and bereavement leave policies
401k retirement savings plan
Healthcare FSA and commuter benefits programs
Freedom to customize your work and technology setup as you see fit

...and, of course, the opportunity to take on great responsibilities as part of a collaborative, hands-on team that is building a new company from the ground up!

For more information on what it is like to work here: https://www.glassdoor.com/Overview/Working-at-Juniper-Square-EI_IE15457…

Culture
Open office floor plan
Diversity
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Home Office Stipend for Remote Employees
Professional Development Benefits
Cross functional training encouraged
Promote from within
Continuing Education stipend
Juniper Square reimburses up to $1,600 of approved purchases per calendar year that employees make for conferences, books, etc. related to their professional development.
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