Enterprise Customer Success Manager at Invicti Security

| Austin
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Enterprise Customer Success Manager

 

Who You Are:

Invicti, a global leader in web security, is looking for an Enterprise Customer Success Manager to join our growing team.

Our Enterprise Customer Success Manager role is a fantastic opportunity for you if you happen to be a customer-focused professional with at least 3 - 4 years of SaaS Customer Success or Enterprise Account Management experience. You’re the epitome of a self-starter who will go to great lengths in order to maintain the absolute highest levels of satisfaction among Invicti’s customer base. 

Your thrill of working within fast-paced environments only adds to your ability to exercise your strategic mindset. Because of you, all clients in your portfolio consistently realize the value of their investment, ultimately driving adoption and outcomes leading to renewals, expansion, and advocacy. 

 

What You’ll Be Doing:

  • Leading all post-sales activities for Invicti's customers through strong relationship-building, product knowledge, planning, and execution
  • Acting as the voice of the customer
  • Working cross-functionally with Sales, Marketing, Product, Engineering, and Development Teams to ensure consistent and strong customer messages are embedded within everything we do
  • Retaining long-term partnerships by independently renewing and expanding successful customers
  • Dominating quarterly metrics concerning customer retention, price increase, and upselling
  • Establishing and overseeing customer adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
  • Conducting Quarterly Business Reviews in order to drive positive customer outcomes
  • Independent analysis of data in order to discover insights that drive recommendations for clients
  • Tracking accounts to identify churn risks and working proactively to mitigate such risks

 

What You'll Need:

  • minimum of 3-4 years of experience within a Customer Success, Account Management, or Enterprise Sales role
  • Experience building relationships with enterprise-level clients
  • Familiarity with managing complex customer renewals and upsells
  • Strong presentation, meeting facilitation, and written communication skills
  • Excellent time management and organizational skills with the ability to track numerous details
  • Desire to work in a dynamic start-up in which your input is encouraged in order to help craft offerings and interaction with clients
  • Willingness to travel to customer locations

 

Why Invicti?

  • Work life integration is deeply important to us – we have frequent office events and team outings
  • Open PTO - no bartering for days off you don’t technically have
  • Office environment that cultivates creativity through an open and collaborative workspace
  • 100% employer paid Health
  • Casual dress all-day, everyday
  • Kitchen stocked daily with tasty snacks, fruit, and drinks
  • Culture that emphasizes personal and professional growth
  • Invicti is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

 

Under typical, Non-Covid19 related circumstances, this is an onsite position based out of our Austin, Texas office. We prefer hands on collaboration, so this position is not available for remote workers.

 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ModemizrLibraries
    • Twitter BootstrapLibraries
    • DevExpress ChartsLibraries
    • ASP.NETFrameworks
    • vue.jsFrameworks
    • Knockout JSFrameworks
    • Microsoft SQL ServerDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • AxureDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail
    • MailgunEmail
    • MarketoLead Gen

Location

We are housed in the revitalized St. Elmo warehouse district next to plenty of local breweries/wineries/distilleries, food trucks, and restaurants!

An Insider's view of Invicti Security

What’s the vibe like in the office?

The team is great!!! We work hard to bring the world's best DAST products to the world's biggest companies. It's a great atmosphere where we aren't just co-workers, we're friends too. Be ready for snowball fights, ping pong tournaments, and happy hours. We love it!

These Guys

Account Executives

What's the biggest problem your team is solving?

The biggest opportunity my team has is to adopt an account-based marketing perspective. Historically, our product excellence has allowed us to effectively capture the existing market demand. However, to continue to grow, we must proactively create demand by reaching the right buyers with a tailored message for each stage in the buying journey.

Ann

Director of Marketing

What makes someone successful on your team?

Successful team members are builders and self starters! They enjoy collaboration and look for ways to make positive impacts to our team and across the organization. We work together and rally around each other to ensure we all succeed! We are a true team, so any successful team member needs to be a true team player!

Bebe

Manager of Customer Success

How do you empower your team to be more creative?

I’m lucky to have an eclectic team with individualized perspectives. Mixed views are a great resource for creativity because you can coalesce independent ideas into singular unique ones. I like enabling that by integrating open dialogue into our day-to-day workflows. This stream of unfiltered communication constantly hatches new and creative ideas.

Peter

VP of Performance Marketing

How has your career grown since starting at the company?

I originally joined Invicti as an SDR, and I really wanted to figure out a way to show my work ethic, and make an impact quickly. I continued to chip away at that vision, and opportunities started opening up. Fast forward to today, and now I get to help coach and guide people in the direction they would like to go, and I love it!

Joe

BDR/SDR Manager

What are Invicti Security Perks + Benefits

Invicti Security Benefits Overview

Work life integration is deeply important to us – we have frequent office events, team outings, and happy hours
Office environment that cultivates creativity through an open and collaborative workspace
Competitive compensation
100% employer paid Health, Dental, and Vision Insurance for employee only coverage
Casual dress all-day, everyday
Kitchen stocked daily with tasty snacks, fruit and drinks
Culture that emphasizes personal and professional growth

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Invicti has culture and employee engagement committees that meet regularly to get the pulse on what events, food, wellness programs, etc people would like to see in the upcoming quarters.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Invicti Security team members can contribute towards their FSA
Disability Insurance
Short and Long Term disability policies are optional employee-paid plans
Dental Benefits
Our dental plan covers 100% of expenses for the employee and 50% for dependents
Vision Benefits
Our vision plan covers 100% of expenses for the employee and 50% for dependents
Health Insurance Benefits
Our health insurance plan covers 100% of expenses for the employee and 75% for dependents at our base level plan.
Life Insurance
We provide life insurance up to $50,000 at no cost to the employee.
Mental Health Benefits
We have an Employee Assistance Program in addition to our employer sponsored health coverage
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Invicti. provides employees with a 401(k) matching plan managed by TransAmerica. We match 50% of contributions up to 6% of an employee's annual gross pay.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer paid Parental Leave to employees who are new parents, allowing them time to bond with and care for their child. We also grant additional recovery time for employees who have given birth.
Flexible Work Schedule
Invicti Security. provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Our teams and leaders are working remotely due to Covid19. Remote work is extended to 2021 BUT we love to collaborate and be on-site with each other and can't wait until it's safe enough to return.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for up to 12 weeks of unpaid family medical leave.
Company sponsored family events
Invicti Security sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Invicti Security hosts company outings Quarterly.
Game Room
Stocked Kitchen
Our kitchen is stocked twice weekly with snacks and beverages selected by team members! Everything from spicy chicharrones to flavored Waterloo sparking water. We make an effort to Shop Local!
Some Meals Provided
Happy Hours
Parking
We offer employees Free on-site lot parking.
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Invicti Security. offers employees professional development opportunities like Onsite training courses.
Lunch and learns
We host lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Time allotted for learning
Invicti Security supports continuing education/development
Customized development tracks
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