Enterprise Sales Account Executive - Strategic Renewals
About Blackbaud:
At Blackbaud, we’re here to help good take over. We lead uniquely at the intersection point of technology and social good, providing cloud software, services, expertise, and data intelligence that empowers and connects people to drive impact for social good. We serve the entire social good community, which includes nonprofits, higher education institutions, K-12 schools, healthcare organizations, faith communities, arts and cultural organizations, foundations, companies, and the individual change agents who support them. With millions of users in 100+ countries, our vision is to power an Ecosystem of Good® that builds a better world. Our customers are passionate about making the world a better place, and we’re inspired by the opportunity to help them raise resources, deliver programs, manage operations, and understand their outcomes.
About the role:
Enterprise Sales Account Executives - Strategic Renewals, are responsible for renewing our largest customers. This entails understanding their needs, addressing concerns (if any) and proposing a solution to meet their ongoing goals. We need people who are able to navigate through large, complex organizations positioning Blackbaud’s software, service, and training to retain and grow our relationship with existing customers. The Enterprise Sales Account Executive- Strategic Renewals must also work collaboratively with other Blackbaud team members to construct the right solution to meet customer goals.
What you'll be doing:
- Developing account strategies for strategic customers to retain their business.
- Providing tactical and strategic plans with specific measurable time frames to retain and grow an account.
- Managing activities to respond to customer re-sale opportunities, including solution strategy, RFP responses, demonstrations, pricing.
- Working collaboratively with Account Executives and Customer Success Managers to identify opportunity to expand the account during a renewal.
- Managing renewal activities to exceed assigned retention objectives.
- Becoming a 'trusted business advisor' and establish Executive relationships at senior levels within client accounts.
- Differentiating Blackbaud's solution by positioning and leveraging in the renewal our total set of capabilities – data and analytics, professional services, managed services, payments, and software.
- Build and maintain an accurate pipeline and timely forecasts to management.
What we'll want you to have:
- 10+ years experience in positioning and selling large, complex CRM and/or ERP software solutions. Experience selling into Non-profits and Development offices a plus.
- Alternatively, 10+ years experience working with nonprofit organizations in a customer service role, such as Customer Success or Professional Services, with experience conducting renewals.
- Knowledge and experience working within a solution-selling or consultative selling methodology
- Experience selling or supporting the success of customers using Blackbaud’s Luminate Online is a plus
- Experience working with and navigating a complex organization and influencing senior business executives is critical.
- Bachelor's degree or equivalent work experience required.
- Approximately 25% travel is required.
Why you'll want to come work here:
- Our benefits are unmatched. Not only do we offer competitive salaries, 4 weeks paid time off, tuition reimbursement, and 401K match, we also provide endless community involvement opportunities to encourage our employees to give back, through our CSR programs like gift matching and volunteer for vacation.
- Blackbaud has been named to Forbes America's Best Employers for Diversity 2019, Forbes America’s Best Midsize Employer 2019, and AnitaB.org's Top Companies for Women Technologists 2018, we are rapidly growing and offer incredible opportunity for career advancement!
- We understand that people thrive in a culture focused on teamwork and purpose. That's why Blackbaud offers a tremendous company culture, where we encourage open, collaborative working environments in all of our offices around the world.
- We have proven that we are one of the best technology companies to work for. Blackbaud has been ranked Best Technology Company in Charleston, SC for the fourth year in a row, and ranked by BuiltIn Austin as one of the Best Places to Work in Austin, TX.
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Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.