Home Loan Officer at Orchard

| Austin
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This is a rare opportunity for a Home Loan Officer to be able to show-off how well they can close captive leads. Orchard Home Buying/Selling will be providing Orchard Mortgage, LLC captive leads to help their borrowers obtain a home mortgage. There will be no need to source your own leads.

We are an innovative company that offers clarity and personalized guidance to homebuyers who deserve an advocate looking out for them. As part of our team of Home Loan Officers, you will have access to industry leading software and tools to promote success.

Responsibilities and Duties

Responsible for assisting Orchard Mortgage customers with their current and future mortgage needs. Each licensed Loan Officer will be provided warm leads directly from Orchard’s Real Estate division. This is truly a rare and exciting opportunity to put your Loan Originator skills to the test where you can focus on closing more loans in less time versus spending hours on lead generation. A dream come true for any Loan Originator.


Job Description

  • Consult with clients about current needs to help them achieve their financial goals by counseling new borrowers on Orchard Mortgage loan solutions
  • Work collaboratively with Orchard’s other teams across Real Estate and Title Operations
  • Assist clients through the loan process from application to closing
  • Originate Orchard Clients via phone, Internet, chat, and co-browsing sales techniques
  • No need to source own leads, as Orchard will be providing clients to the Orchard Mortgage
  • Close at least 80% of captive leads provided to you by Orchard Real Estate
  • Comply with state and federal regulatory requirements as well as Orchard Mortgage’s Policies & Procedures
  • Recommend loan solutions and originate loans in accordance with company lending guidelines and customer satisfaction standards
  • Ensure complete borrower satisfaction based on both CSAT and NPS scores
  • Operate as a key point of contact during the loan process including responsibility for updating the borrower(s) on loan status, reviewing disclosures with borrower(s) and reviewing loan documents with borrower(s)
  • Manage pipeline of at least 20-25 loans per month, both purchases & refinances


Education, Knowledge, Experience

  • Bachelor's Degree
  • Active NMLS licence or registered (Texas, Georgia preferred)
  • Knowledge of guidelines pertaining to Fannie Mae, Freddie Mac, FHA, VA
  • Ability to intake large number of qualified leads and pre-qualify
  • At least 2 years prior lending experience required
  • Sales and service-oriented, mastering consultative sales techniques
  • Demonstrated competency in meeting customer service standards
  • Ability to work in a dynamic and fast-paced environment
  • Ability to work as a team player
  • Passion, great communication skills, self-motivation, positive attitude, and competitive spirit
  • Strong oral and written communication skills
  • Strong presentation and sales skills with the ability to apply them via telephone
  • Strong organizational skills
  • Ability to multitask



  • Proficient in Microsoft Word, Outlook, Excel or Google equivalent
  • Excellent time management; ability to work in fast-paced environment
  • Proven written and verbal communication skills
  • Ability to type efficiently and accurately


Technology Proficiencies

  • G-Suite/Shared Drives/Encrypted file management/communication
  • DU/DO/LPA experience required
  • FHA Connection/VA Portal helpful
  • CRM experience required
  • POS experience required
  • LOS experience required

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages


600 Congress Ave, Austin, TX 78701

An Insider's view of Orchard

How does your team reward individual success?

At Orchard, we are really big on celebrating both team wins and individual successes. We highlight people who go above and beyond to embody our Orchard Values. This is done through monthly nominations that are shared at our Town Halls.

Rich Danner

Customer Experience Manager

How do you collaborate with other teams in the company?

Orchard is a hyper-connected company and cross-departmental collaboration is key to our success and culture. On any given day, I am working with investments, contracts, field ops and title to drive conversion. Since we have an office in NY and Austin, teams connect through break outs, zoom meetings, our internal platform and, most notably, Slack.

Samantha Hurley

Customer Experience Manager

What makes someone successful on your team?

By blending our personalities, knowledge, experience and skills to create a cohesive team of contributors, all team members feel valued. Successful team members show grit and drive and stay engaged and excited as we grow. While everybody is great at their individual role that value and connection is ultimately what creates a successful team member.

Kathryn McCurley

Listing Manager

How do you empower your team to be more creative?

As an early-stage fast growing company, we're faced with daily challenges and tall goals. It's important to hold all team members accountable, provide a balance of autonomy and guidance, and create an environment where it's okay to fail. This supports creativity and encourages your team to be resourceful and solution-oriented.

Thomas LaLonde

Head of Sales

How do your team's ideas influence the company's direction?

Our team's ideas and actions directly influence the company's acquisition of real estate and our profitability attainment.  Being a part of the company's direction in changing the way people buy and sell real estate, with the full support of our seasoned senior leaders and cross-functional teams, is what makes this job a dream.  

Dillian Pesquera

Acquisition Manager

What are Orchard Perks + Benefits

Eat Lunch Together
Intracompany Committees
Open Door Policy
Team Owned Deliverables
Open Office Floor Plan
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Acme Co. hosts company outings Quarterly.
Happy Hours
Happy hours are hosted once per month.
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