Home Loan Processor

| Austin
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The Company
Perch is transforming the way people buy and sell their homes. Simplifying it all, to the way it should have always been; fair and true to market, straightforward, easy. 
Every year in the U.S., $1.5 trillion of single family residences transact, generating over $120 billion of fees in a process that has changed little in decades. For the average American, the home purchase and sale process takes months, creates anxiety and is filled with uncertainty and hassle. 
Perch offers a modern alternative, making one of life's biggest decisions -- the sale and purchase of a home –so stress free, fair and simple that people cannot imagine any other way. 
Perch is headquartered in New York City and has 100+ employees in New York and Texas. We have raised $250+ million in financing from top tier investors including: Firstmark, Accomplice and Juxtapose.
The Role
This is an amazing and unique opportunity for a Loan Processor/Loan Officer Assistant to be part of a winning and growing team. Given the explosive growth, this role offers a future career growth opportunity to either a Home Loan Advisor, Senior Processor, or Team lead managing more complex processes as well as a small support staff.
The Home Loan Processor will report directly to the Director of Mortgage Operations with a direct role supporting Home Loan Advisors, and will be responsible for gathering and processing all loan documentation and ensure compliance with policy, regulatory, and loan terms on a lender-by-lender basis. 
  • Assist the Loan Advisor in communicating with customers and delivering an exceptional experience
  • Work with clients regarding loan application and associated processes; including scheduling 1-on-1 virtual appointments
  • Communicate effectively with Home Loan Advisors and other staff as needed to obtain information to complete files 
  • If NLMS licensed: Make outbound calls and assist Loan Advisor in completing and processing loan applications
  • Ensure adherence to policies, guidelines, and procedures as well as compliance regulations (HMDA, TILA, RESPA, HOEPA, FCRA, and ECOA)
  • Review each loan file to verify that documents are accurate and complete before submitting to each lender for submission. Serve as primary processor on all loans and reconcile loan files with each lender’s unique guidelines 
  • Calculate income, assets and liabilities per lender requirements
  • Gather required documentation from customers and third parties
  • Manage loan process through our Point-of-Sale System
  • Ensure that loan rules, obligations, and deadlines are met
  • Audit and prepare quality files that meet closing objectives
  • Act as Borrower’s secondary point of contact throughout the entire mortgage process; answer questions from Borrowers (e.g., questions about CD)
  • Update POS and/or Lender’s LOS with the information from collected documents as required
  • Clear manual conditions, cure title issues, resolve appraisal discrepancies with appraisal review group as needed
  • Clear any prior-to-fund (PTF) conditions that arise after final UW approval before passing loan to Closing
  • Manage and cure any QC loan issues that require borrower communication
  • Manage pipeline of at least 50+ loans per month
  • Other duties as assigned

Required Experience
  • Bachelor's degree or equivalent
  • Previous 2+ years’ experience with mortgage loan processing required
  • Can substitute degree/years of experience for direct experience as a Home Loan Advisor or Underwriter
  • Familiar with TPO/Broker processing model
  • Proficient with DU/DO and LPA
  • Analytical with good attention to detail
  • Good judgment and the ability to work independently
  • Familiar with FHA, VA, USDA and conventional products
  • Ability to multitask, work well under time constraints and within deadlines
  • Strong math, writing, and communication skills 
  • Proficient in Microsoft Word, Outlook, Excel or Google equivalent
  • Excellent time management; ability to work in fast-paced environment
Technology Proficiencies
  • G-Suite/Shared Drives/Encrypted file management/communication
  • DU/DO/LPA experience required
  • FHA Connection/VA Portal helpful
  • CRM experience required
  • POS experience required
  • LOS experience helpful
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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages


316 West 12th Street, Austin, TX 78701

An Insider's view of Perch

How does your team reward individual success?

At Perch, we are really big on celebrating both team wins and individual successes. We highlight people who go above and beyond to embody our Perch Values. This is done through monthly nominations that are shared at our Town Halls.

Rich Danner

Customer Experience Manager

How do you collaborate with other teams in the company?

Perch is a hyper-connected company and cross-departmental collaboration is key to our success and culture. On any given day, I am working with investments, contracts, field ops and title to drive conversion. Since we have an office in NY and Austin, teams connect through break outs, zoom meetings, our internal platform and, most notably, Slack.

Samantha Hurley

Customer Experience Manager

What makes someone successful on your team?

By blending our personalities, knowledge, experience and skills to create a cohesive team of contributors, all team members feel valued. Successful team members show grit and drive and stay engaged and excited as we grow. While everybody is great at their individual role that value and connection is ultimately what creates a successful team member.

Kathryn McCurley

Listing Manager

How do you empower your team to be more creative?

As an early-stage fast growing company, we're faced with daily challenges and tall goals. It's important to hold all team members accountable, provide a balance of autonomy and guidance, and create an environment where it's okay to fail. This supports creativity and encourages your team to be resourceful and solution-oriented.

Thomas Lalonde

Head of Sales

How do your team's ideas influence the company's direction?

Our team's ideas and actions directly influence the company's acquisition of real estate and our profitability attainment.  Being a part of the company's direction in changing the way people buy and sell real estate, with the full support of our seasoned senior leaders and cross-functional teams, is what makes this job a dream.  

Dillian Pesquera

Acquisition Manager

What are Perch Perks + Benefits

Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Open office floor plan
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Happy Hours
Happy hours are hosted once per month.
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