Inside Customer Success & Sales Representative

Who We Are

Founded in 2008, Company.com is a modern (bleeding-edge) integration platform and marketplace that enables our enterprise partners to extend products and services to their existing customer base in a secure, efficient, and seamless way.

Culture is a key component to life at Company.com. We believe that work life does impact our personal life and we prioritize the well-being of our teammates both professionally and personally. Our amazingly talented and dedicated team are a product of and a credit to that ethos.

Our home office is located in Austin, TX where we focus on UI/UX design, product management, engineering, customer success, and sales.

The last couple years have seen explosive growth as our platform continues to mature.  Company.com has grown its user base to well over 250,000 small businesses and is poised for exponential growth in 2020.

Who We’re Looking For

The Inside Customer Success & Sales Representative is an independent worker with drive, commitment, and a strong sense of technical and product knowledge  Must be able to communicate well both verbally and in writing, and provide high quality customer service to clients via email, phone, and chat services. They will also make and receive calls with the intent of promoting and selling company products and services.

Who You Are

• You’re driven to support and sell amazing, inspiring products

• You work well as part of a team and are a self-motivated individual contributor 

• You are a quick learner and enjoy a challenge

• You have the ability to understand customer needs, make educated recommendations, and solve problems

What Your Responsibilities Would Be

• Customer Success (60%)

  • Determine the best plan of action needed to resolve a problem

  • Create and follow through on support tickets for cases when developer attention may be necessary

  • Ability to understand technical challenges and make educated recommendations

  • Miscellaneous tasks and projects as assigned

• Sales Representative (30%)

  • Outbound calls to hot leads 

  • Present the product options in a clear and concise manner

  • Perform daily KPI’s as set by the manager

  • Perform product demos for the company as needed

• Leadership (10%)

  • Safeguard and promote company values, vision, mission, and culture

  • Encourage maximum performance and dedication

  • Promote an energetic team oriented environment

What Requirements Do You Need

• Associates Degree

• 1-3 years of sales and/or customer services experience 

• Salesforce experience (CRM, Chat, & Customer Support)

• Comfortable on phones

• Able to multi-task

• Willing to learn

• Comfortable managing a varied workload

• Great attitude

• Coachable

What Your Salary Would Be

• $30,000 annually, plus commission