Manager, Account Management

| Austin
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About Juniper Square

Our mission is to make the world’s private capital markets more efficient, transparent, and accessible. Privately owned assets like commercial real estate make up half of our financial ecosystem yet remain inaccessible to most people. We are digitizing these markets and as a result bringing access to millions who don’t currently benefit from one of the most productive corners of our financial ecosystem. If you care about making the world a better place by making markets work better through technology—all while contributing as a member of a values driven organization—we want to hear from you. We’ve tripled our team in each of the past three years while maintaining an excellent culture and staying true to our values. We are well-funded and building for the long-term. We need YOU to help us achieve our mission. 

About your role

Juniper Square serves as the system of record for over 800 real estate investors and over $1T worth of real property assets. Our market position gives rise to a number of new business opportunities, and as we become a multi-product company we are building an Account Management team to grow and deepen our relationships with our existing real estate investment management customers. As a manager and founding member of this team, you will build and lead a team of Account Managers who will manage all commercial pursuits, communicate our value, handle renewals, up-sell, and cross-sell opportunities for their books of customers. You will partner with our Head of Account Management and Customer Success leadership to define the operational structure and rhythm of this team and build a strategy to meet our net revenue retention goals. If you thrive in a startup environment, have experience leading account management teams with a track record of exceeding targets, and consider yourself to be curious and coachable, you may be a great fit for Juniper Square.

What you'll do
  • Build and lead a team of 7-10 Account Managers each with their own book of accounts
  • Guide your team to consistently meet or exceed their revenue targets for renewals and expansion
  • Demonstrate exceptional management by leading regular strategy, coaching, feedback, career pathing, and culture-building conversations with team members
  • Develop playbooks, templates, and processes to drive consistency and operational efficiency 
  • Be a student of our account management machine, obsessing over the details and data, and continuously coming up with and implementing ideas for how to improve and grow faster
  • Onboard and train new employees, ensuring team members ramp quickly and build a foundation for long-term success
  • Work cross-functionally with our Customer Success organization to ensure a coherent, high-quality experience for our customers that delivers on value and adoption
Qualifications
  • 3+ years of experience effectively developing, managing and leading an account management team
  • 5+ years experience in SaaS Account Management 
  • A consistent track record of success, leading teams to exceed revenue goals
  • Strong leadership qualities with the ability to coach, develop and motivate a team
  • Experience in building an inclusive culture with individuals from varying backgrounds and skill sets to form a cohesive unit 
  • Functional excellence in the account management skillset in order to model and teach from experience (see Account Manager job description here)
  • The ability to analyze and coach to sales key metrics and performance measures 
  • Proficiency in Salesforce or similar CRM for reporting, forecasting, and planning
Benefits
  • Competitive salary and meaningful equity
  • Health, dental, and vision care for you and your family
  • Unlimited vacation policy and paid holidays
  • Generous paid family leave, medical leave, and bereavement leave policies
  • 401k retirement savings plan
  • Professional development stipend
  • Healthcare FSA and commuter benefits programs
  • Professional development stipend 
  • Monthly work from home wellness stipend while we're all remote
  • Mental wellness coverage including live coaching and therapy sessions

If you got to this point, we hope you're feeling excited about the job description you’ve just read! Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Juniper Square's mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.

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Technology we use

  • Engineering
    • PythonLanguages

What are Juniper Square Perks + Benefits

Juniper Square Benefits Overview

Benefits at Juniper Square include:
Health, dental, and vision care for you and your family
401k plan
Paid vacation and company holidays
Meaningful equity
State-of-the-art technology setup, and freedom to customize your workstation as you need to be productive
Flexible schedules are possible

...and, of course, the opportunity to take on great responsibilities as part of a collaborative, hands-on team that is building a new company from the ground up!

For more information on what it is like to work here: https://www.glassdoor.com/Overview/Working-at-Juniper-Square-EI_IE15457…

Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Professional Development Benefits
Job Training & Conferences
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