Manager, Inside Sales (Enterprise)
As the world moves even more online due to the coronavirus pandemic, customers are connected and empowered like never before. Customers want an immediate, personalized and consistent experience, no matter which channel they choose to engage with a brand. Sprinklr helps brands meet the demands of today’s customers by providing them with the insights they need to make every interaction matter. Sprinklr is a Customer Experience Management (CXM) platform for modern enterprises with 2000+ employees helping the world’s most valuable enterprises make their customers happier.
What You’ll Do
- You will be called upon to lead a team of 6-10 SDRs achieve and blow through any quota put in front of you and your team
- You will inspire, engage and enable your team; coach them on best practice, review and assess performance, support their professional development and optimize their contribution to their regions
- You drive an ever-evolving team and when necessary find and train new talent (with such a unique intersection of experience and skills for this hiring profile you’ll assist HR at times)
- You will be the bridge between Sales leadership and your reports
- You will be highly disciplined in recording and analyzing team metrics
- You will take a creative and personalized approach in all activities assigned to your team
- You will hold your team accountable to deliver an enhanced customer experience at all touchpoints with brands
- You’ll leave the automated canned emails and scripted calls in the past and will coach your team on elevating and enhancing outreach methods and methodology
- You’ll constantly educate yourself on new industry and technology trends as well as use available resources to understand ongoing re-structuring within key prospect accounts
- You welcome new ideas, but test them thoroughly and live by the question; will this scale?
Who You Are & What Makes You Qualified
- You have 3-5 years of software sales experience meaning you’ve experienced the full range of obstacles when dealing with complex business process, prospecting and opportunities
- Extensive SFDC knowledge
- You’re a proven leader who’s led an Inside Sales or Marketing team for 2-3 years reporting to a global management structure and consistently achieving team quota
- You’ve worked with fast-growing startups in the past and the tools they deem necessary (pulling and analyzing reports in SalesForce, crowd-sharing Google technology, etc.)
- You lead by example and never expect one of your teammates to do something you wouldn’t
- You’re an inquisitive learner, intellectually curious and a trailblazer with creative ideas never settling for the status quo
- You’re humble, but confident in your abilities and skills as a leader and see your future in management
- You’re a dreamer and believe just because something has never been done, doesn’t mean it can’t be
Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. We offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
For the fifth consecutive year, Sprinklr has been named to the Forbes Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We were also named a 2020 Gartner Peer Insights Customers’ Choice for Social Marketing Management. And in 2019, Sprinklr was the only leader in the Forrester Research, Inc. report, The Forrester Wave™: Social Suites.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with Audible for Business, Linkedin Learning, and more.
The Sprinklr Way
EEO - Our philosophy on inclusion: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate our sense of belonging and fervently believe every employee matters, and should be respected, listened to, and have opportunities to contribute to the magic of Sprinklr!
We celebrate differences, and we seek to hear unique perspectives because it helps us all to learn. We seek to understand. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. As we continue on our growth journey, we know that bringing together diverse talent leads to better company-wide innovation, improved financial results and better decision making.
Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know.