Relationship Manager at Q2

| Austin | Remote
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Q2 is seeking a Relationship Manager who will be responsible for delivering sales and leading strategic engagements for our ClickSWITCH clients, across all banking spectrums. Building, deepening and retaining client relationships, extending contracts, as well as cross-selling new products and capabilities, are all critical components of this role, as is the ability to partner effectively internally to ensure client needs are met across the organization. The ideal candidate is someone early in their career who has a zest for strategic conversations and the ability to close business deals that effectively meet client needs and deliver on sales goals.

RESPONSIBILITIES:

  • Understand and guide financial institution (FI) digital strategies across retail and commercial banking, lending and treasury management functions

  • Identify opportunities and cross-sell additional Q2 products to established client base

  • Lead contract renewal negotiations for assigned accounts

  • Leverage effective sales methodologies to forecast and build a strong lead pipeline

  • Analyze client problems, needs and requirements, and then position Q2 products and services to resolve/meet them

  • Deepen relationships with client base, developing executive contacts across the organization

  • Plan and lead quarterly business reviews, tying client strategies to presentation content, sharing Q2 roadmaps and providing industry-relevant knowledge to help meet client growth objectives

  • Lead monthly strategic calls with executives, ensuring Q2 is meeting the expectations of the FI and that we are perceived as a partner vs vendor

  • Represent Q2 at client events and user group sessions, as needed or assigned

  • Provide input to Product Management on recommended enhancements based on client feedback

  • Provide product information on regular cadence to drive client interest and showcase Q2 innovation

EXPERIENCE AND KNOWLEDGE:

  • 2 - 3 years minimum Business to Business or Business to Consumer sales and relationship management experience

  • Digital Banking experience preferred, either at an online banking service provider or running online banking at a bank or credit union

  • Proven results in meeting/exceeding sales and satisfaction targets, including renewals, cross-sales and metrics-driven client advocacy/satisfaction

  • Ability to build relationships at the executive level, including ability to drive organizational needs-assessment, and experience maneuvering within C-level structure of  accounts

  • Understanding of digital financial strategies and market dynamics preferred

  • Interest in financial technology and software

  • Lifelong learner with desire to continually delve into and further develop understanding of new digital and fintech offerings

  • Proven ability to work effectively remotely, and willingness travel as needed

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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Technology we use

  • Engineering
  • Product
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • TeradataDatabases
    • ConfluenceManagement
    • TrelloManagement
    • WrikeManagement

Location

Our HQ is in North Austin, near Lakeline Mall area with easy access to multiple highways and the Toll road.

An Insider's view of Q2

What are some social events your company does?

We host a variety of fun events appealing to our community of interest groups, ranging from an annual Dodgeball tournament benefiting JDRF Austin, to celebrating Diwali, to quarterly culture events following our townhalls that include something for everyone!

Kelley

Sr. Community & Culture Champion

How has your career grown since starting at the company?

I started on Helpdesk, after 2 years got training and certification as Salesforce Administrator, now working in that role at Q2.

Andy

Salesforce Admin.

How would you describe the company’s work-life balance?

I had no idea when I decided to come to Q2 how much fun working here would be. While we work hard to drive big results, we also find opportunities to have a great time. This is the first work environment where I truly feel that I have found a supportive work family.

Taylor

HR Business Partner

What are Q2 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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