Sales Engineer - Retail Industry Focus

The HotSchedules Sales Engineer, Retail Focus, serves as the business and solution expert of the Retail Industry.  This position provides technical expertise to prospects and customers and supports the HotSchedules team in growing the business.  This position ascertains customer requirements, engages in consultative and technical solutions sales and works with the sales and product teams. The Sales Engineer demonstrates the products to both Operations and IT audiences.

Key Responsibilities

●        Serves as the HotSchedules in-house Retail industry expert

●        Identifies current and future retail industry business needs and requirements by establishing personal rapport with prospects andcustomers

●        Provides web-based, phone, and in-person discovery and solution demonstrations

●        Gains the customer and prospects’ confidence to such a degree that they see you as the solution expert

●        Presents and articulates advanced product features and benefits, as well as product future direction

●        Assists in creating and maintaining sales playbooks and positioning for new and existing products specifically for the Retail industry

●        Maintains knowledge and depth of the HotSchedules solutions

●        Gains customer acceptance by determining improvements through analyzing cost-benefit ratios of solutions in customer environment; engineering or proposing changes in business processes

●        Helps to develop customer's staff by providing technical information and training

●        Complies with federal, state, and local legal requirements by studying existing and new legislation; anticipating future legislation; advising customer on product, service, or equipment adherence to requirements; advising customer on needed actions

●        Prepares sales engineering reports by collecting, analyzing, and summarizing sales information and engineering and application trends

●        Contributes to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives

●        Supports marketing activities by attending trade shows, conferences and other marketing events

●        Provides training and produces support material for other members of the sales team

●        Creates and contributes to a positive, professional, and fun environment to work at every day

Skills/Qualifications: Problem Solving, Product Knowledge, Selling to Customer Needs, Software Requirements, Product Development, Presentation Skills, General Programming Skills, Technical Depth and Understanding, Verbal Communication, Requirements Analysis, Innovation

Job Requirements:

●        3+ years in sales engineering in the Retail industry specifically focused in workforce management

●        Bachelor's Degree in Computer Science or business related field

●        Retail technology experience

●        High sales aptitude

●        Strong communication and relationship building skills

●        Takes initiative and looks for opportunity within the organization 

●        Strong understanding and ability to articulate new technologies and corresponding value propositions

●        Energetic, creative, organized, and self-motivated individuals

●        Ability to deliver on business commitments

●        Thrive in team environments