Senior Solutions Consultant
As the world moves even more online due to the coronavirus pandemic, customers are connected and empowered like never before. Customers want an immediate, personalized and consistent experience, no matter which channel they choose to engage with a brand. Sprinklr helps brands meet the demands of today’s customers by providing them with the insights they need to make every interaction matter. Sprinklr is a Customer Experience Management (CXM) platform for modern enterprises with 2000+ employees helping the world’s most valuable enterprises make their customers happier. Learn more about our culture and how we make our employees happier through The Sprinklr Way.
Intro: At a time when consumers are connected and empowered like never before, Sprinklr is helping the world's largest brands provide amazing experiences at every turn. Sprinklr offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels. We empower entire organizations to work together Ð across social, marketing, advertising, research, and customer care Ð to manage customer experience at scale. Most exciting, Sprinklr works with 50% of the Fortune 500 and nine of the world's 10 most valued brands, including McDonald's, Nestle, Nike, P&G, Shell, Samsung, and Visa.
At Sprinklr, we're customer obsessed, treat one another like family, and take extreme pride in who we are and what we're building Ð it is core to who we are as a company.
As a Demo Engineer, you will partner with the Sprinklr Solution Consulting team to develop innovative solutions for new and existing customers. In this hands-on role, you will become an expert in Sprinklr’s platform and learn how to position the product in a sales environment to secure the technical win and drive revenue. You will develop compelling product demonstrations, tailored customer insights and proposals to show customers how Sprinklr can impact their business. You will work closely with the Product team to make sure that all the latest features are set up in the demo platform the Solution Consulting team uses on a daily basis. You will also build internal productivity tools leveraged by your peers on the Solutions Consulting team to scale our fast growing business. Consider this your introduction to the Solutions Consulting sales role - spend some time learning and grow an exciting career at Sprinklr as you will be mentored by several Solution Consultants.
Responsibilities
Work with Solutions Consultants across the globe to:
- Understand customer goals and challenges to create innovative and impactful demos in Sprinklr. Increase sales success and productivity by improving demo quality.
- Engineer creative solutions to highlight the value of Sprinklr and distinguish us from the competition.
- Become a go-to expert on the Sprinklr platform.
- Develop tailored customer insights content to support pipeline generation and value realization for prospects and customers.
- Provide thought leadership on demo development and execution. Identify opportunities for automation and repeatable processes and content.
- Develop demonstration preparation skills and presentation skills.
- Participate in the proposal preparation process to support winning new business.
Work with the Product team in India to:
- Work with product team to list and prioritize upcoming features to build them in the demo platform
- Provide feedback from the field to the engineering team to improve product
Qualifications & Skills:
- Experience in social media, digital marketing, customer service, digital advertising and/or research and analytics
- Able to multitask, prioritize and manage time effectively
- Exemplary verbal, presentation and written communication skills
- Experience with and understanding of Cloud applications/platforms is a plus
- You are: Technically savvy and love solving problems with technology; curious; detail oriented; a self-starter; self learner; motivated and passionate about technology
Why You'll Love Sprinklr: We offer a flexible work environment, unlimited vacation, and generous pay and benefits packages. While we have some amazing perks, at the end of the day, Sprinklrites are here for the opportunity to grow, learn, and affect the industry with incredible ingenuity. #Sprinklrlife
We focus on our mission: We believe social technology is the future of customer-brand relations across all departments, and we seek to make each of those experiences excellent at every touchpoint. This is how we all make the world more socialÑtogether.
We invest in our people - Sprinklrites passionately, genuinely care about seeing one another succeed in making an impact on the industry. We pride ourselves on having an honest, open environment and a supportive culture where we can take risks together.
We believe in our product - Sprinklr is the most complete enterprise social technology in the world, and we're not just saying that Forrester Wave said it for us! As such, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with Audible for Business, LinkedIn Learning, and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know.