SailPoint is the leader in identity security for the modern enterprise.
Austin, TX

Sr. Solution Architect, Customer Success at SailPoint

| Austin | Remote
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The Sr. Solution Architect, Customer Success is responsible for promoting SailPoint's products and services, and supporting our community of customers and partners. This role will help support Customer Success Delivery by serving as a trusted strategic advisor for customers and partners, answering technical questions, and driving adoption of our implementation best practices. The Sr. Solution Architect will communicate effectively in order to engage in conversations via internal and external platforms, as well as contributing high quality technical content. This role will serve as a technical liaison between Customer Success Management and all other internal departments, and more specifically represent the voice of the customer to the Product and Engineering teams.
Primary Responsibilities:
  • Supporting Customer Success Managers by serving as a trusted advisor during customer engagements and answering technical questions
  • Advising executive customer stakeholders on IAM and IGA program roadmaps, as well as long-term and ongoing access modeling and application onboarding efforts
  • Attending customer Executive Business Reviews to analyze their utilization and adoption of SailPoint products and services, and suggest areas of opportunity or improvement
  • Educating customers, partners, and internal staff on how SailPoint products, services, and related technologies can help meet business needs and objectives

Secondary Contributions:
  • Generating technical content to drive adoption, ease barriers to entry, increase likelihood of success, and promote best practices
  • Enabling and driving innovation by analyzing and proposing improvements to products, services, integrations, and processes

Coverage Areas:
  • Primary: AMS
  • Secondary: EMEA and APAC

  • 5+ years of experience in IAM and/or IGA, or related Identity security fields
  • Implementation experience with SailPoint software and services (multiple platforms/products are a plus)
  • Bachelor's degree or equivalent work experience (identity security industry certifications are a plus)
  • Strong customer facing skills (executive presence, writing skills, phone skills), demonstrating a highly professional demeanor
  • Strong consulting skills and ability to gather and analyze information and produce strategic insights into customer's organizational and technical challenges
  • Ability to communicate technical details to a non-technical audience, and ability to foster credibility with a technical audience
  • Highly organized and able to prioritize and process a number of tasks concurrently
  • Self-motivated, strong work ethic, creative, customer-centric personality

  • Estimated from 10% to 25% (when/if business travel resumes), but not necessarily required

SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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Where we are

11120 Four Points Drive, Austin, TX 78726

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • RedisDatabases

What are SailPoint Perks + Benefits

SailPoint Benefits Overview

Experience a Small-company Atmosphere with Big-company Benefits

Volunteer in local community
Our crew members value working for an organization that prioritizes giving back to the community, and we have engaged in many community initiatives over the past year.
Partners with Nonprofits
In the past year alone we have supported many notable organizations, including Code2College, nonPareil, Black Girls Code, Foundation Communities, and HealthCode.
Friends outside of work
Eat lunch together
Intracompany committees
Team members on our ALL IN and Culture Crew committees develop and manage events that bring employees together socially and for the benefit of society.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Slack is how we come together as a global team, and we have offer several Employee Resource Group channels where we celebrate our differences and encourage sharing and connection.
Hiring Practices that Promote Diversity
We prioritize hiring practices that promote diversity. This year, for example, we launched SAIL-U to help grow our team in partnership with HBCUs and historically LatinX colleges and universities.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
SailPoint offers generous parental leave with the primary caregiver being able to take 80 fully-paid business days. Secondary caregivers can take 20 fully-paid business days.
Flexible Work Schedule
SailPoint's hybrid work environment reinforces the flexibility that has existed within our culture for many years.
Remote Work Program
As an organization that values impact over activity, we encourage crew members to manage their work schedules so they can be at their most effective within parameters established by their teams.
Family Medical Leave
Company sponsored family events
SailPoint's crew love to celebrate together, whether at a family-friendly summer BBQ or Halloween party, or while volunteering and giving back to our local communities.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
When possible, SailPoint brings crew together for summer camps, quarterly meetings and other team-based events.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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