Sales/Customer Insights Analyst

| Austin, TX, USA | Hybrid
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Job Description
Join the team redefining how the world experiences design.
Hello, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!
Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.
Where and how you can work
Our flagship office is in Sydney, Australia, but we've made our way from down under, to a campus in Austin, Texas which is now home to our US operations.
What you'd be doing in this role
As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.
At the moment, this role is focused on:

  • Building and maintaining data models in our data warehouse and keeping them up-to-date and of high quality in a hyper-growth environment
  • Building out scalable self-serve reporting and insights for our Sales Teams and providing support on ad hoc requests and deep dive analysis as needed
  • Contributing to projects, collaborating with other analysts and data scientists, as well with cross-functional stakeholders (primarily sales and customer success)
  • Using our giant databases to answer the sort of questions that sound really simple but turn out to be challenging (and fun!)
  • Helping us extend data literacy and curiosity throughout the sales organization


You're probably a match if

  • You have at least 2 years of relevant data experience in Product, Sales, or Marketing analytics, ideally within a Product Led Growth or Enterprise SaaS environment, resulting in experience with tools such as Salesforce and Outreach
  • You have strong competency with SQL and Excel/Sheets (vlookups, index/match etc); data wrangling and analyzing data using Python or R is a plus!
  • You have strong data visualization skills (Looker and Mode are preferred)
  • You can demonstrate skills in using data analysis and commercial insights to solve real business problems
  • You are a strong communicator, verbally and written, with the ability to break down complex topics into simple solutions and ideas
  • You have a solutions-focused approach and are able to proactively identify areas of opportunity and drive projects to completion, including technical delivery as well as excellent stakeholder management
  • You have experience working with very large, subscription-based data sets with collaborative products
  • You have experience building and deriving insights from data models relating to organizations, teams, and user interactions/product behavior
  • You have experience working with Product data sets and event level data (e.g. via Amplitude)
  • You have worked with teams across Sales, SalesOps, Customer Success, Support, and Finance to drive success


What's in it for you?
Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.
Here's a taste of what's on offer:

  • Equity packages - we want our success to be yours too
  • Health benefits plans to support you and your wellbeing
  • 401(k) retirement plan with company contribution
  • Inclusive parental leave policy that supports all parents & carers
  • An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
  • Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally


Check out lifeatcanva.com for more info.
Other stuff to know
We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
We celebrate all types of skills and backgrounds at Canva so even if you don't feel like your skills quite match what's listed above - we still want to hear from you!
Please note that interviews are conducted virtually.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • Objective-CLanguages
    • PythonLanguages
    • ScalaLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • BashLanguages
    • ReactLibraries
    • RxJSLibraries
    • MobXLibraries
    • SpringFrameworks
    • FinagleFrameworks
    • AWS RedshiftDatabases
    • BigQueryDatabases
    • DynamoDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • OptimizelyAnalytics
    • SnowflakeAnalytics
    • AmplitudeAnalytics
    • dbtAnalytics
    • RedshiftAnalytics
    • Mode AnalyticsAnalytics
    • CanvaDesign
    • FigmaDesign
    • AsanaManagement
    • JIRAManagement
    • Monday.comManagement
    • Custom-BuiltCMS
    • SalesforceCRM
    • Salesforce PardotCRM
    • BrazeEmail
    • Monday.comProject Management

Location

Enjoy our new flagship Austin campus. We love to create unique spaces that reflect their surroundings, so our new campus combines authentic east Austin vibes with a Canva twist.

An Insider's view of Canva

How does your team reward individual success?

Canva teams set seasonal goals and we celebrate BIG when we achieve each goal. We have celebrated our success by enjoying taco nights, cocktail classes and currently planning a DIY pottery night. Canva also has a very active #kudos slack channel!

Pooja

Partner Success Manager

How do you collaborate with other teams in the company?

Being part of Customer Success., we work closely with other teams including Product, User Voice, and Community Stories. We have the chance to share insights about how our members use Canva across their teams and the value our product brings. It’s inspiring to help shape the product and bring the most value to our users through global collaboration!

Chelsea

Strategic Customer Success Manager

How does the company support your career growth?

Canva enables me to grow by providing workshops and training sessions that have given me a solid foundation for my role. There is a focus to promote from within and provide everyone the opportunity to explore whichever path they choose. Our “Vibe and Thrive” allowance also makes sure our mental and physical health are always taken care of!

Kendall

Sales Development Representative

How do your team's ideas influence the company's direction?

One of Canva’s core values is to Make Complex Things Simple. We find innovative ways to make legal concepts more approachable to non-lawyers and reduce the need to involve Legal with every move. By removing complexities we encourage an environment of trust and openness for our internal stakeholders and our millions of users.

Suhayb

Senior Legal Counsel

What's something quirky about your company?

Season Openers are company events where Canva celebrates our wins and rallies around our goals. They're also some of the most over-the-top and quirky events you'll ever see. On my first day, at my first season opener, I learned about Canva through a Hollywood-worthy parody of "The Office"— I knew then I had found my new home!

Sergio

Design Ops & Studio Lead

What are Canva Perks + Benefits

Canva Benefits Overview

No matter what your role is, or where you’re located, Canva’s benefits are designed to empower you to thrive.

Culture
Volunteer in local community
Be empowered to be a Force for Good with 3 days volunteering leave. Select from a calendar of opportunities or choose your own adventure, as long as it makes a positive difference, we'll support you.
Partners with nonprofits
In 2021 our founders, Melanie Perkins and Cliff Obrecht, announced they’re donating the majority of their equity to do good in the world through the Canva Foundation.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Employee awards
Flexible work schedule
We have 3 categories of working, based on what works best for each person and their team's goals: Hybrid, Permanent Remote and Onsite.
Remote work program
Diversity
Dedicated diversity and inclusion staff
Diversity employee resource groups
Canva Collectives enhance a sense of community and belonging for Canvanauts with shared identities and empower them to be consulted by our People team on important matters for their community.
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Free, confidential access to mental-health experts. Access to 12 sessions per area of support and an unlimited number of areas per year. Support is also available to 5 significant people in your life.
Transgender health care benefits
Financial & Retirement
401(K)
401(K) matching
Use Canva’s 4% match to boost your retirement savings.
Company equity
You’ll be setting Crazy Big Goals and working hard to bring them to life, so our equity packages are designed to ensure our success is yours, too.
Charitable contribution matching
Pay transparency
Child Care & Parental Leave
Childcare benefits
Generous parental leave
18 weeks gender-neutral parental leave from day one, for all parents. 1 month of part-time hours at full-time pay when you return.
Family medical leave
Return-to-work program post parental leave
Vacation + Time Off
Generous PTO
Up to 20 days vacation leave per year.
Paid volunteer time
Be empowered to be a Force for Good with 3 days volunteering leave. Select from a calendar of opportunities or choose your own adventure -as long as it makes a positive difference, ​we‘ll support
Sabbatical
Celebrate 5 and 10 years at Canva with extra paid time off and a budget to support your Epic Experience
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Hardship benefits
Access to an additional 5 days of paid leave per calendar year to support you, during times when you need extra flexibility to manage commitments outside work.
Office Perks
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Recreational clubs
Fitness stipend
An annual Vibe & Thrive allowance for you to spend on whatever will support your wellbeing and development, including fitness.
Home-office stipend for remote employees
An annual Vibe & Thrive allowance for you to spend on whatever will support your wellbeing and development, including home office setup.
Mother's room
Onsite gym
Professional Development
Job training & conferences
Promote from within
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Personal development training
Virtual coaching services

Additional Perks + Benefits

You’ll be empowered to support your own wellbeing and development with an annual Vibe & Thrive allowance*. From roller-skates, to standing desks, digital subscriptions, and dinner with teammates, we love seeing all the unique ways Canvanauts find to use their Vibe & Thrive allowance.

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