As passionate about our people as we are about our mission.
What We're All About :
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance:
As a Senior Operations Analyst at Q2 , you will help drive the continuous development of our Support team's operations dashboard an d capacity models that drive business intelligence , data requirements and capacity modeling . You will work closely with our Operations team and Support leadership to deliver findings and drive better more efficient results for the organization .
A Typical Day:

• Create and manage Key Performance Indicators that are monitored and reported on a monthly basis
• Distill large quantities of data into meaningful conclusions and associated action items, avoiding delays on over analysis
• Create and oversee reporting activities, develop quality control mechanisms and content for management reports
• Drive transparent communication of Support service delivery performance
• Develop and deliver presentations advising leadership on Support's performance against plan and opportunities to correct course where needed
• Drive process, relationships and mechanics of demand and capacity planning for all of Implementations
• Collaborate with functional areas in identification of current challenges, development of solution options and implementation of identified solutions
• Drive / coordinate Support's Organizational Readiness responsibilities for new product launches ensuring Support Teams are familiar with the new product, understand how to implement and know where to find additional information as needed
• Discover and implement new methodologies, process and procedures that will support Company long and short term goals
• Increase the value the PMO office offers Q2 by driving new initiatives that increase the performance of all the Support teams in key areas such as customer service, productivity, gross margin and delivered revenue
• Train junior Operational Analysts in all key aspects of the PMO's responsibilities
• Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to

Bring Your Passion, Do What You Love. Here's What We're Looking For:

• Typically requires a Bachelor's degree in (relevant degree) and a minimum of 8 years of related experience; or an advanced degree with 6+ years of experience; or equivalent related work experience
• Bachelor's Degree or relevant experience
• 8+ years of Operational Data Analytics experience using SQL or similar
• Proficient in PowerBI
• Proven process improvement skills with a track record of operational success
• Excellent communication skills; both written and oral with technical and non-technical staff, with all levels of management
• Proven team-building skills with technical and non-technical staff
• Excellence in leadership and coaching toward high performance, by example and direction
• Integrity, professionalism, honesty, self-confidence, respect and conviction
• Excellent communication, analytical, and problem-solving skills required
• Keen attention to detail while keeping an eye toward the big picture
• Enterprise/mid-sized software delivery experience preferred but not necessary
• Ability to deal with ambiguity, tight timelines and demanding constraints
• Ability to work on multiple assignments, prioritize, and resolve issues in a timely manner within a high-pressure environment
• Innate desire and ability to find the root cause of issues, while balancing business needs to identify , support, and solve customer needs
• Knowledge of banking practices is helpful

This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness

• Hybrid & Remote Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Opportunities
• Generous Retirement Benefit Plans, including a company-matching HSA program.
• Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs - "You Earned it"

Click here to find out more about the benefits we offer.
How We Give Back to the Community:
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute , and The Trevor Project , promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF , and Homes for our Troops , a group helping veterans rebuild their lives with specially adapted homes.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.