dbt Labs

Technical Account Manager (Austin)

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About Us

Since 2016, dbt Labs has been on a mission to help analysts create and disseminate organizational knowledge. dbt Labs pioneered the practice of analytics engineering, built the primary tool in the analytics engineering toolbox, and has been fortunate enough to see a fantastic community coalesce to help push the boundaries of the analytics engineering workflow. Today there are 30,000 companies using dbt every week, 100,000 dbt Community members, and over 4,100 dbt Cloud customers. You can learn more about our values here.

 

Your role as a TAM is to help current customers gain the most value from their dbt Cloud deployment, in partnership with the Sales Director and Solutions Architect on the account. To achieve this, you will monitor an existing book of business, lead technical discussions with customers, uncover new data challenges, and showcase how dbt Cloud can address their needs through live demos and technical workshops. Your end goal will be to drive customer satisfaction, resulting in renewal and expansion among our existing customers.

Internally, you will help our team by acting as the voice of the customer to ensure that we continue to build product that solves real problems and delights our customers, and be an integral part of the early TAM team as we continue to build out our processes and playbooks. This person will be based in Austin and will be in office 2 days per week. 

In this role, you can expect to:

  • Manage a portfolio of Enterprise customers and proactively monitor the health of your accounts, product adoption, and utilization across your book of business to identify opportunities for potential expansion and churn or contraction risks
  • Improve customer loyalty and retention through building and maintaining strong relationships with key technical stakeholders within customer accounts, and understanding their analytics needs and use cases to determine where dbt Cloud can help them achieve their goals
  • Increase the value customers obtain from dbt Cloud through educating your customer base on new products and features as they are launched and on existing products and features that they may not be making use of
  • Collaborate closely with Sales Directors and Solutions Architects on your accounts, building strong trust-based relationships and providing strategic input on the customer lifecycle and renewals processes
  • Be the voice of the customer in product discussions, work with the team to improve the way we work together, and participate in other cross-functional activities
  • Participate in the knowledge loop helping to improve our processes and assets and enabling others on the team
  • Create and deliver external facing content through live events, blog posts, recorded tutorials, or other content

You are a good fit if you have:

  • 2+ years of experience in a post-sales role, such as a technical account manager or CSE, or as a data practitioner
  • A solid technical background, with a firm understanding of modern data warehousing architectures, the analytics stack, and SQL proficiency
  • High degree of comfort presenting to various stakeholders or audience, ideally with experience in an externally facing role
  • Ability to operate in an ambiguous and fast-paced environment and think on your feet when engaged in customer conversations
  • Desire to be part of a team, both as an active member of the TAM team as we continue to evolve and improve how we work, and in your day-to-day work with Sales Directors and Solutions Architects
  • Openness to travel. While we work in a remote first company, we value the power of in-person relationship building, both internally and externally, so a willingness to travel to external and internal events is required.

You'll have an edge if you have:

  • Bonus points for dbt certification, prior dbt experience will be very helpful in this role
  • Basic python competency and advanced SQL knowledge
  • Have experience with ancillary tools, managing data infrastructure, APIs, etc
Benefits:
  • Equity Stake 
  • Benefits dbt Labs offers:
    • Unlimited vacation (and yes we use it!)
    • 401k w/ 3% guaranteed contribution
    • Excellent healthcare
    • Paid Parental Leave
    • Health & Wellness stipend
    • Home office stipend, learning and development stipend, office space stipend, and more!

*Equity or comparable benefits may be offered depending on the legal limitations

What to expect in the hiring process (all video interviews unless accommodations are needed):

  1. Interview with Talent Acquisition Partner
  2. Interview with Hiring Manager
  3. Follow-up task and task review call
  4. Team interview round




Who we are

At dbt Labs, we have developed strong opinions on how companies should practice analytics.

Specifically, we believe that:

  • Code, not graphical user interfaces, is the best abstraction to express complex analytic logic
  • Data analysts should adopt similar practices and tools to software developers
  • Critical analytics infrastructure should be controlled by its users as open source software
  • Analytic code itself — not just analytics tools — will increasingly be open source

It turns out that a lot of other people believe this too! Today, there are 30,000 companies using dbt every week, 100,000 dbt Community members, and 4,100 companies paying for dbt Cloud. Our customers include JetBlue, Hubspot, Vodafone New Zealand, and Dunelm. dbt is synonymous with the practice of analytics engineering, defining an entire industry. We’re backed by top investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. 

dbt Labs is an equal opportunity employer. We're committed to building an inclusive team that welcomes a diversity of perspectives, people, and backgrounds regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, citizenship, veteran status, or any other protected status. We feel strongly that whether or not your experience exactly fits the job description, your passion and skills will stand out and set you apart even if your career has taken some twists and turns.  If you are on the fence about whether you meet our requirements, we encourage you to apply anyway! Please reach out to us directly at [email protected] if you need assistance or an accommodation

Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI page here

dbt Labs reserves the right to amend or withdraw the posting at any time. For employees outside the United States, dbt Labs offers a competitive benefits package. Equity or comparable benefits may be offered depending on the legal or country limitations.


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What are dbt Labs Perks + Benefits

dbt Labs Benefits Overview

We're a remote-first culture that offers an incredibly flexible work environment, unlimited (and encouraged) vacation, paid parental leave, wellness stipend and majority-covered health, dental and vision insurance. We also automatically contribute 3% to a 401k plan.

Culture
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Quarterly engagement surveys
President's club
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Pay transparency
Child Care & Parental Leave
Generous parental leave
Offer 16 weeks of paid maternity and paternity leave (inclusive benefit)
Family medical leave
Vacation + Time Off
Unlimited vacation policy
Paid holidays
Paid sick days
Bereavement leave benefits
Company-wide vacation
We have a company shut down every year for a week between Chistmas and New Years holidays.
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
dbt Labs hosts regional happy hours and/or events.
Pet friendly
Fitness stipend
Home-office stipend for remote employees
Mother's room
Professional Development
Promote from within
Mentorship program
Continuing education stipend
Online course subscriptions available

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