Job Description
Join the team redefining how the world experiences design.
Hello, g'day, mabuhay, kia ora, 你好, hallo, vítejte!
Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.
Where and how you can work
Our flagship office is in Sydney, Australia, but we've made our way from down under, to hubs in Austin and San Francisco, which are now home to our US operations. So whether you're in Texas or California, you have choice in where and how you work in each of those states. That means if you want to do your thing in the office (if you're near one), at home or a bit of both, it's up to you.
What you'd be doing in this role
As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.
At the moment, this role is focused on:
- Own the Public Sector & Healthcare lifecycle. You'll own strategy, planning, execution, and results within identified governments and healthcare institutions alongside a Customer Success Manager to drive additional MAU growth.
- Foster relationships within your account. You'll onboard accounts and provide strategic sales support to ensure a successful deployment of Canva across multiple departments and cross-functional implementations
- Focus on the Public Sector & Healthcare community. You'll run a healthy and predictable business that delivers a jointly agreed customer transformation strategy
- Understand the Canva user lifecycle. You'll establish close relationships with our passionate community of Public Sector & Healthcare users to know first-hand what they need to become successful Canva users.
- Identify trends and usage patterns. You'll utilize data analysis to inform future product and marketing plans.
- Drive retention and engagement. You'll continuously test, learn, and iterate on our lifecycle strategy at our identified customers to build meaningful and impactful relationships.
You're probably a match if
- Experience with the Government and/or Healthcare Market. You understand Public Sector efficiency solutions and are able to communicate with government systems on how Canva can improve visual design literacy
- Sales Expertise. You are comfortable selling government software solutions combined with real-world experience in design in order to drive MAU growth across these organizations
- Excellent Collaboration skills. You enjoy working alongside your direct team as well as with cross-functional teams.
- Experience with Implementing new Technologies. You have a deep understanding of how government institutions roll-out new technology and the ways institution-wide deployments operate.
- Effective Communication skills. You create clarity through your communication by making complex things simple. You can confidently present your ideas and tell a compelling story to customers and the broader team.
- Strong Business Planning Skills. You have the ability to move from planning all the way through to implementation and complete projects that deliver high impact.
- Experience in Community Management. You understand social media standard processes and tactics for educating audiences.
- Growth Mindset. You're eager to learn and develop your skills whilst having fun along the way!
About the team
At Canva, our Public Sector Consultant team is dedicated to supporting any team or organization that has a need to design at scale. We have seen success across different types of companies, including those in Education Institutions, Governments, Not-for-Profits, and others. Teams within organizations that enjoy Canva for Teams come from diverse departments such as Communications, Marketing, Sales, and HR. The core focus of our team is to prove the power of Canva within these public sector entities. Institutions are looking to move away from outdated systems and time-consuming design processes, and we aim to serve by empowering them with the ability to build better products and stories.
Our consultants work closely with our customers to understand their specific goals and objectives and provide tailored solutions to meet their needs. Whether it's creating beautiful infographics to help communicate externally with your customers or better understand complex concepts or developing engaging social media content, our team has the expertise to help our customers succeed.
We are committed to building long-term relationships with our customers and providing exceptional customer service every step of the way to help take the public sector to the next level.
What's in it for you?
Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work.
Here's a taste of what's on offer:
-Equity packages - we want our success to be yours too
-Health benefits plans to support you and your wellbeing
-401(k) retirement plan with company contribution
-Inclusive parental leave policy that supports all parents & carers
-An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
-Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally
Check out lifeatcanva.com for more info.
Other stuff to know
We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
We celebrate all types of skills and backgrounds at Canva so even if you don't feel like your skills quite match what's listed above - we still want to hear from you!
Please note that interviews are conducted virtually.
