• Team and company outings (our holiday parties are amazing!)
• Transparency of financials and company performance (everyone can see how profitable we are)
• Experienced leadership team and Board of Directors (you’ll be surrounded by people you can learn from every day)

Company Overview

AWL (All Web Leads, Inc.) is one of the most successful customer acquisition marketing companies in the US.  Simply put, we help our customers acquire customers.  Today, we do this for the US insurance industry.  Our amazing team of over 550 talented and successful professionals uses Internet marketing to turn consumer interest in insurance products into policy sales for the world’s largest insurance carriers and more than 20,000 of their agents.   We are Austin-born and our growth from a 2-person startup in 2005 to a highly profitable business has been remarkable.  We are a tight-knit team with a fast paced, energetic, and entrepreneurial company culture that was ranked #20 by Glassdoor in their 2015 Best Places to Work in the U.S.  We provide competitive pay, outstanding benefits, and a fabulous, fun, collaborative environment that allows our people to be their best.

As our Account Specialist based in Austin, TX, (or surrounding area) you will act as our “inbound closer” within our growing sales team.  As a critical initial point of contact, you will transact a high volume of calls and emails, working warm leads, in a short sales cycle, with business owners who are eager to speak with you. Using your talent for phone sales, you will explain our services to interested insurance sales professionals, educating them on how we can help them grow their business and improve their bottom line.  If you love to win, laugh at rejection, and can close sales over the phone, we encourage you to read on!

Job Summary

Meet or exceed monthly and quarterly quota for closed sales and portfolio revenue
Respond to all telephone, internet, and email support inquiries as they enter our system in real-time, honing your exceptional phone, written, and interpersonal skills by transacting 100+ phone calls and emails per day
Through discovery, relationship building, and problem solving, provide exceptional customer service including issue escalation, problem resolution and upselling additional services
Win‐back customers by prospecting closed and non-active accounts during off‐peak times
Proactively identify new sales opportunities and markets each quarter, based upon customer feedback and experience
Troubleshoot technical issues customers may have with the service, walking them through complex account configurations
Follow-up with existing accounts to ensure customer satisfaction, consult on new features, and identify up-sell opportunities
Collect balances on delinquent accounts when necessary
Research and document competitive offerings and services quarterly to maintain industry knowledge and competitive edge
Accurately record all required information and customer interactions into SalesForce CRM
Improve our service by providing customer feedback and personal experience to management

Qualifications and Skills

Demonstrable and quantifiable success selling a product or service over the phone
Experience following a structured, disciplined approach to sales
Exceptional phone, written, and interpersonal skills
Thrives in a high‐tech, fast‐paced, team‐oriented environment
Exudes enthusiasm, a positive attitude, self‐motivation, and strong work ethic
Demonstrates bottomless energy and whopping initiative
Possesses computer skills and web literacy, with proficiency in Word, Excel, and Outlook
Salesforce experience preferred, but not required
Experience in the Insurance Field would be nice, but is not required
Bachelor’s degree preferred

Benefits and Perks

AWL on YouTube:  https://www.youtube.com/watch?v=uIdMP1R8Sgg