Advarra Benefits Overview

Provides technical and functional support for Advarra’s clinical research software through email, chat, and ticketing systems. Troubleshoots moderately complex customer issues, identifies root causes, coordinates with cross-functional teams, and communicates solutions. Builds product and clinical research knowledge, supports customer training and demonstrations, mentors peers, advocates for product enhancements, and contributes to process improvement, documentation, and onboarding initiatives.

Leads leadership and talent development programs, performance and talent processes, career frameworks, internal mobility, and organizational development initiatives. Partners with HR and business leaders to align programs with organizational priorities, measures effectiveness, manages cross-functional projects and external resources, and leads a team of talent development professionals.

Supports leadership and talent development programs, including performance management, talent reviews, career development, internal mobility, and employee development planning. Coordinates initiatives, facilitates workshops, creates process guidance and learning resources, collaborates with HR and business stakeholders, manages project deliverables, and evaluates program effectiveness to recommend improvements.